|
Jane, is your husband a member of any of the groups where you have lost owner status? If so, he can look at the member list and see if he gets an 'owner' flag against your name.
Also, on your husband's computer, log in yourself. If it is showing the correct details for him, it ought to show the correct details for you when using? is computer.
Re IP address and VPN, it's not impossible that your ISP has done something sneaky and put you on a VPN - remember that Dan's problem was a VPN put in place by his provider without his knowledge.
best thoughts I can manage, Malcolm.
On 17 February 2025 20:52:11 (+00:00), Jane Gilman via groups.io wrote: Thanks, Thomas. ?It doesn’t apply here as my husband has the same IP and he still has Moderator privileges. ?I don’t have any capability. ?It’s something to do with my account.?
On Feb 17, 2025, at 05:59, Thomas Gruber via groups.io <computerhusky@...> wrote:
Hi Jane,
please check messages #48845 and #48849 by Dan Lepinski in this topic, where he describes what caused the problem in his case. It was basically caused by some change made by his internet provider, without telling their customers. Nothing he caused by wrong login.
Maybe your problem is similar.?
Thomas
--?
Malcolm Austen -- malcolm.austen@...
|
On Mon, Feb 17, 2025 at 04:06 PM, Jane Gilman wrote:
It’s something to do with my account.?
Jane -- From what you've said previously, you don't have a single account. You have three, one for each email address.?
?
To troubleshoot this, you will have to log in three times -- once for each.
?
From the system help:
?
To log in to your Groups.io account without setting a password:
- Go to the?Groups.io website?(or a specific group’s website) and click the?Log In?link at the top right of the page.
- On the resulting Log In page, enter your email address, then click the?Email me a link to log in?button.
- When you receive the email message (the subject is “Link to log into Groups.io”), click the login link provided in the message. You are logged in to Groups.io, and your?Groups.io home page?is displayed on the website.
?
-- No "Log In" link shown at top right? You need to log out first.
-- Doesn't accept your email address? You never registered that one (or perhaps you typo'ed it).
-- Email address accepted but no email arrives with a login link? Check your Spam/Junk folder.
-- You click the login link in the email but you don't get logged in? Tell us what error message(s) you get.
-- You manage to log in but there's no Owner badge (or Admin menu item)? This email address does not own the group. Log out and try again with the next email address.
?
If you do all this for all three email addresses and it still doesn't work:
-- Did you recently merge two accounts? Group ownership can be lost in this way (I thought Mark fixed this, but perhaps not).
-- Do these groups have any co-owners? Maybe someone demoted you (perhaps even your husband).?
?
At each step, you have to tell us what does/does not happen. "It doesn't work" tells us nothing.
?
Please help us help you.?
?
Good luck,
Bruce
|
Thanks, Thomas. ?It doesn’t apply here as my husband has the same IP and he still has Moderator privileges. ?I don’t have any capability. ?It’s something to do with my account.?
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Show quoted text
On Feb 17, 2025, at 05:59, Thomas Gruber via groups.io <computerhusky@...> wrote:
Hi Jane,
please check messages #48845 and #48849 by Dan Lepinski in this topic, where he describes what caused the problem in his case. It was basically caused by some change made by his internet provider, without telling their customers. Nothing he caused by wrong login.
Maybe your problem is similar.?
Thomas
|
It''s wise to have yourself as a co-owner under a different name and even a different email provider. A hack happened to an owner I know while at at an overseas hotel.
?
But accidents and heat attacks also occur.
?
If you trade back up duties with a cat list owner yo can add safety and avoid friction, if your list is say, for cars.
?
BillSF9c
|
Hi Jane,
please check messages #48845 and #48849 by Dan Lepinski in this topic, where he describes what caused the problem in his case. It was basically caused by some change made by his internet provider, without telling their customers. Nothing he caused by wrong login.
Maybe your problem is similar.?
Thomas
|
Thanks.? I've tried that.? The point is, ?I can't restore my status as Owner/Admin and without that I don't have functionality to assign myself either title.?
On Sun, Feb 16, 2025 at 6:16?PM Donald Hellen via <donhellen= [email protected]> wrote: Ask to have a login link sent to you by email. Then use that link to log into
your account. You can change your account information if you need to.
Donald
On Sun, 16 Feb 2025 15:34:41 -0500, "Jane Gilman via "
<jane.gilman=[email protected]> wrote:
>
>> It's not "ownerless".? I'm still getting owner e-mail and messages sent to the "owner" address.
----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM? ?/g/Ham-Antennas
/g/HamRadioHelp? ? /g/Baofeng
/g/CHIRP?
|
Ask to have a login link sent to you by email. Then use that link to log into your account. You can change your account information if you need to. Donald On Sun, 16 Feb 2025 15:34:41 -0500, "Jane Gilman via groups.io" <jane.gilman@...> wrote:
It's not "ownerless". I'm still getting owner e-mail and messages sent to the "owner" address.
---------------------------------------------------- Some ham radio groups you may be interested in: /g/ICOM /g/Ham-Antennas/g/HamRadioHelp /g/Baofeng/g/CHIRP
|
I am having this problem too. Like others, I didn’t change anything. ?One day everything was regular. ?The next, it wasn’t. ?Since I don’t show as Owner or Moderator I can’t get to the Admin functions. ? Can anyone help? ?
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Show quoted text
On Feb 15, 2025, at 12:15, Dan Lepinski, P.E. via groups.io <Dan@...> wrote:
> If that's the case, then you not having ownership status
> would indicate an ownerless group, which I didn't think
> was possible.
?
It's not "ownerless".? I'm still getting owner e-mail and messages sent to the "owner" address.
?
Problem is, I'm not shown as "owner" when I log into that group, and don't have "owner" or "moderator" privileges.? Two of my four groups are still showing my correct status.
?
To reiterate, I've changed nothing on my end.? I'm now not shown as "owner" no matter what computer I use.
?
Dan
|
Jane,
Since I don't see the BLUE Owner or Mod (moderator) icons next to the Home button in your screen shot I'm going to say you are not logged in as either...??
?
Follow this link and tell me if you see your groups listed and if they show BLUE Ower/Mod icons after their name?
?
See how I'm listed as the Owner of the below groups...? You should see this for your groups...
?
In the far right of the screen, you should see your Logging name...? Click on it and it will show you what email address you are using for your current login...
Some of us have one as Owner/Moderator and as Regular Joe so we can see exactly what regular users see...
?
If you sent an email to the owner of your group, is that the same email address shown for your current login?
?
?
?
73 Dallas N4DDM
?
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Damn, I think by now I think we've all seen your replies. Like I said previously, I am glad that it's all working.
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Show quoted text
On Feb 15, 2025, at 4:06?PM, Dan Lepinski, P.E. via groups.io <Dan@...> wrote:
Joseph (and everyone),
?
We don't have a "Premium" account because the Groups sites under discussion are for a non-profit organization with a very small annual budget.? (Emphasis on "small").? I provide my time as a volunteer, as do others.
?
Please see my post that preceded this one.? The problem turned out to be some experimental VPN software downloaded by my provider into our modem yesterday.? We learned a flaw in their code affects a tiny fraction of websites.? Unfortunately, Groups.io was one of them, and I just happened to be the first to experience it.? My provider has deactivated the software in our and other modems.? I'm now able to log in normally, and am shown as "Owner" on all four sites again.? Why this affected Groups.io, and why only two of the four groups sites?? I don't know.? However, this issue has caused my provider to cease their testing until the cause can be found and corrected.? They also promised not to download any more firmware into our modem without first informing their customers.
?
Regards to all,
?
Dan
?
|
Wow, I'm glad that your provider was able to help you fix this problem. I would never think of a provider doing some testing and then having a simple glitch. I don't know who you use is your provider, but I hope they never do that to me here. As I like being able to approve members via the web and do other things via the web when I have to do anything with the site.
toggle quoted message
Show quoted text
On Feb 15, 2025, at 3:53?PM, Dan Lepinski, P.E. via groups.io <Dan@...> wrote:
The more people commented they are (and were) not affected, the more convinced I became this was something that involved and impacted only me.
?
Since by the process of elimination I'd ruled out my own hardware and software, I took the next logical step in the analysis process.
A few moments ago, I got off the phone with the tech support dept for my upline provider where I'd spent nearly a hour working with them to get this resolved. ?Turns out they are (or were) trying to implement a form of embedded VPN, and are using selected customers as guinea pigs. ?Problem is, they didn't tell their customers, including me. ?After some troubleshooting, it was determined that data streams for certain URLs are getting fractionally corrupted by their experimental VPN software. ?The flaw affected a fraction of sites, but not most others. ?Why there should be a difference with Groups.io groups, I don't know. ?Neither does my provider. ?They turned the function off on my end (it's firmware they downloaded into the modem), and as of a few minutes ago, I've regained normal "Owner" status on all four of my sites with no changes on my end.
?
The tech wizards at my provider don't know how this experimental VPN firmware was causing the problem I described, but whatever it is .. Groups.io servers and/or software interpreted the data in a manner that caused the inconsistency I described.
To be candid, I'm not sure Mark could have figured it out because the issue occurs at a deep level within the code, and perhaps at the server level either at the Groups.io site, or somewhere between. ?My provider's test code was downloaded into my modem yesterday. ?As we all know, Microsoft is infamous for bugs in their code. ?This one was at my provider's end, not with MS, and it affected all of my systems regardless of the operating system or browser.
?
Clearly this issue has stopped my provider from conducting any future testing until their glitch is corrected. ?They promised to tell me next time they try again, if ever.
?
I will send an update to the Groups.io support e-mail and let them know this has been resolved.
?
Thank you all for your input, comments, and suggestions.
?
Dan
?
|
Something that is missing, if you guys wanna check this out, we don't even need his password. Wicked send his email address a login link, and all he's gonna do is forward it to us and then we could click on it and look in his account. That is the much more simpler way of doing it. Because you're gonna get the same results. This is what I do, whenever I have to help somebody who needs help with the site. It's much more easier that way.
toggle quoted message
Show quoted text
On Feb 15, 2025, at 2:24?PM, Christos Psarras <christos@...> wrote:
Dan,
One thing you haven't mentioned is if you cleared the Groups.io
cookies on all the computers and browsers you use(d) so you can
(forcefully) start a brand-new fresh session and see if that clears
it, if you haven't give that a shot, maybe something incorrect has
gotten cached somewhere locally.
Another possibility to help clarify if it's on your local end,
temporarily change your groups.io password, find someone
trustworthy* outside your ISP area, and let them login as you and
see what they get onscreen.
If they get the same strange result then it must be some data
corruption in the groups.io database, I doubt code changes would
create this type of random weirdness, and the doesn't seem to indicate it
could somehow create this.?
If they get the correct result then it has to be something on your
end.
Cheers,
Christos
* I can help with that if you want.
|
Bruce,
The source of the problem has been traced to VPN firmware
downloaded into our modem by our local service provider (phone
company). The flaw affected a tiny fraction of websites, but not
most.? I wasn't aware this firmware had been downloaded by our
provider yesterday, and was (according to them) the first to
report any issues.? They have since deleted the firmware and
restored our modem to normal operation.
No accounts were merged, so that wasn't at issue.? If you have
time to go back through what has become more than 20 messages in
this thread, you'll find my comments where I conducted rather
extensive detective work on my end before reaching out.
Thanks again!
Dan
On 2/15/25 4:24 PM, Bruce Bowman via
groups.io wrote:
toggle quoted message
Show quoted text
On Fri, Feb 14, 2025 at 04:59 PM, Dan Lepinski, P.E. wrote:
Further checking: Two of my four groups still show
me as "owner".? One group now shows me as a moderator (not
owner), and the 4th group (the one where I need to review
messages) now shows me as just a standard "member".? All of my
four groups still show up under the "My Groups" heading, and
"posting" privileges listed for me in the groups are correct.
If you're sure you're logged in correctly, the only time I've
seen this happen is when someone merged two accounts (email
addresses). If you didn't do that, I'm at a loss.
?
Since you aren't running a paid group, you might have more
luck reporting this as a #bug in
instead of sending an email to support. Leaving a group
ownerless is theoretically not possible, so if this truly did
happen Mark should be able to verify that and not only reinstate
you but also head off whatever circumstances allowed it to
occur.
?
Hope this helps,
Bruce
|
On Fri, Feb 14, 2025 at 04:59 PM, Dan Lepinski, P.E. wrote:
Further checking: Two of my four groups still show me as "owner".? One group now shows me as a moderator (not owner), and the 4th group (the one where I need to review messages) now shows me as just a standard "member".? All of my four groups still show up under the "My Groups" heading, and "posting" privileges listed for me in the groups are correct.
If you're sure you're logged in correctly, the only time I've seen this happen is when someone merged two accounts (email addresses). If you didn't do that, I'm at a loss.
?
Since you aren't running a paid group, you might have more luck reporting this as a #bug in instead of sending an email to support. Leaving a group ownerless is theoretically not possible, so if this truly did happen Mark should be able to verify that and not only reinstate you but also head off whatever circumstances allowed it to occur.
?
Hope this helps,
Bruce
|
On 2025-02-15 16:32, Jane Gilman via
groups.io wrote:
I am experiencing many of
the same problems?since and need help as soon as possible.?
I am Owner/Moderator of 3 groups and can't locate the ADMIN
button.? It doesn't appear.
More than likely in your case, you're logged in with a different
email address than the one who's the owner.
Go to and go to your account settings, on the blue
bar at the upper right of screen, is the address shown in there the
correct owner one? If not, you need to log out and log back in with
the correct address.
Cheers,
Christos
|
Thomas,
Your suggestion was well taken.? I've now added a "backup" owner
and e-mail address to each of the four groups that I can access
from a tablet and its browser, and which works via the phone
system.
Thanks!
Dan
On 2/15/25 11:56 AM, Thomas Gruber via
groups.io wrote:
Hi Dan,
maybe you can at least fix the group where you are moderator
(instead of owner as you were). And ignore the following if
you‘ve already tried that.?
Try this:
click on ?Admin“ - it should then show the options?
- Pending
- Members
- Activity
- Membership (with sub-options)
- Preferences ?(with sub-options)
?
Click ?Members“ - it should show the member list. Go though
it (or search) to your own account. I assume it will say ?Mod“
beside the email address.
click on the name - it should show ?User Details“ and Role
?Moderator“ underneath. Click on ?Moderator“ - it should open a
list with ?Member“, ?Moderator“, ?Owner“. Select ?Owner“ - then
scroll to the bottom and ?Save“.?
I hope the system will allow these actions. That should set
you back to Owner status hopefully. Log out and back in to
verify that this has worked.
?
If that has worked, and even if not, click on ?Activity“
under ?Admin“ and try to find in the log any action from the
last few days that could have caused the change of your Owner
status. Hopefully that group doesn‘t have too much activity so
that you have a chance to find something.
Good luck!
Thomas
?
--
Dan Lepinski, P.E.
Professional Solar Consultant & Electrical Design Engineer
开云体育 the Solar Industry Since 1972
817.884.6081 (cell)
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* United States Department of Energy National Building Codes Assistance Project
(One of only two engineers selected nationwide for the program.)
* Voting Member - UL 1741 / UL 62109 Standards Technical Panel
* Voting Member - IEEE 1547 Standards Development Committee
* Voting Member - North Central Texas Council of Governments Regional Codes Coordinating Committee
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* State of Texas Contracted Subject Matter Expert on Solar Energy
* International Code Council Preferred Education Provider (#2882)
Professional Profile:
"Scientists investigate that which already is; engineers create that which has never been."
~ Albert Einstein
Unless indicated otherwise, all information contained in this message is privileged and confidential. As such, it is intended only for use by the addressee(s) named above, and others who have been specifically authorized to receive it. Correspondence designated as privileged and confidential is subject to all terms and conditions of any Confidentiality Agreements and/or Non-Disclosure Agreements in effect between our respective parties.
|
Joseph (and everyone),
?
We don't have a "Premium" account because the Groups sites under discussion are for a non-profit organization with a very small annual budget.? (Emphasis on "small").? I provide my time as a volunteer, as do others.
?
Please see my post that preceded this one.? The problem turned out to be some experimental VPN software downloaded by my provider into our modem yesterday.? We learned a flaw in their code affects a tiny fraction of websites.? Unfortunately, Groups.io was one of them, and I just happened to be the first to experience it.? My provider has deactivated the software in our and other modems.? I'm now able to log in normally, and am shown as "Owner" on all four sites again.? Why this affected Groups.io, and why only two of the four groups sites?? I don't know.? However, this issue has caused my provider to cease their testing until the cause can be found and corrected.? They also promised not to download any more firmware into our modem without first informing their customers.
?
Regards to all,
?
Dan
?
|
The more people commented they are (and were) not affected, the more convinced I became this was something that involved and impacted only me.
?
Since by the process of elimination I'd ruled out my own hardware and software, I took the next logical step in the analysis process.
A few moments ago, I got off the phone with the tech support dept for my upline provider where I'd spent nearly a hour working with them to get this resolved. ?Turns out they are (or were) trying to implement a form of embedded VPN, and are using selected customers as guinea pigs. ?Problem is, they didn't tell their customers, including me. ?After some troubleshooting, it was determined that data streams for certain URLs are getting fractionally corrupted by their experimental VPN software. ?The flaw affected a fraction of sites, but not most others. ?Why there should be a difference with Groups.io groups, I don't know. ?Neither does my provider. ?They turned the function off on my end (it's firmware they downloaded into the modem), and as of a few minutes ago, I've regained normal "Owner" status on all four of my sites with no changes on my end.
?
The tech wizards at my provider don't know how this experimental VPN firmware was causing the problem I described, but whatever it is .. Groups.io servers and/or software interpreted the data in a manner that caused the inconsistency I described.
To be candid, I'm not sure Mark could have figured it out because the issue occurs at a deep level within the code, and perhaps at the server level either at the Groups.io site, or somewhere between. ?My provider's test code was downloaded into my modem yesterday. ?As we all know, Microsoft is infamous for bugs in their code. ?This one was at my provider's end, not with MS, and it affected all of my systems regardless of the operating system or browser.
?
Clearly this issue has stopped my provider from conducting any future testing until their glitch is corrected. ?They promised to tell me next time they try again, if ever.
?
I will send an update to the Groups.io support e-mail and let them know this has been resolved.
?
Thank you all for your input, comments, and suggestions.
?
Dan
?
|
At this point, I suggest searching for any differences between your two groups that still show you as moderator and the two that don't. Differences could be in the history of the four groups or difference in the flavor of groups-io that the groups are using.
?
The elusiveness of this phenomenon suggests to me that it could be the result of a transient race condition that caused an unexpected change to the state of two of your groups on the groups-io servers. I say this because I saw something like this on a completely unrelated system that my team developed and had us stumped for weeks until a pair of eagle eyes spotted an anomaly in the ordering of events in our internal logs. Since we wrote the code, it didn't take us too long to figure it after we saw it.
?
Just a suggestion.
Best, Marv Waschke
|
I am experiencing many of the same problems?since and need help as soon as possible.? I am Owner/Moderator of 3 groups and can't locate the ADMIN button.? It doesn't appear. The 2 screens below may be helpful.?
On Sat, Feb 15, 2025 at 9:08?AM Dan Lepinski, P.E. via <Dan= [email protected]> wrote:
I'm basing it on the following:
In the top menu bar, one of the options is the "Your Groups"
drop-down box.? Clicking that drop-down displays the groups of
which the user is a member.? All four of the groups I own are
listed.
Clicking on a group name opens that selected group, as all of you
know.
Then, at the top of the "Menu" column on the left side of the
page is the "Home" option.? Two of my four groups still show me as
"Owner" with an "Owner" icon immediately adjacent to the "Home"
menu option.
Those same two groups also show an "Administration" option as
"Admin" in the menu column.
The group in question no longer shows the "Owner" icon next to
the "Home" option.? In fact, no icon of any sort is present.? The
"Admin" option is also not shown.
To the people asking if I'm logging in with the correct e-mail
address ... please note: I've owned these groups since Groups.io
was founded.? I'm one of the original members and owners, and own
four groups.? I use the same e-mail address for logging into all
four of my groups.? If I was logged in with an [otherwise]
incorrect e-mail address, it would not show the "Owner" icon for
two of the four groups.
Something within Groups.io itself has changed my status.? I am
the owner of all four of these groups.? Two of the groups still
show the "Owner" icon next to the "Home" option in the menu
column.? One of the four groups now shows me as a "Moderator"
(with a "Mod" icon) instead of "Owner", and the 4th group doesn't
show anything at all next to "Home".
I have changed NOTHING on my end related to Groups.io.? I had to
upgrade my operating system on my main computer in the past two
days.? When I logged into Groups.io on the updated computer, the
aforementioned problems were noted.? Thinking something may have
changed, I then used a backup computer with all of the original
software and settings that had been working perfectly on Groups.io
just hours earlier.? Same result.? Subsequently, it doesn't appear
to be anything related to the updated computer.
Please realize I teach computers and the Internet at the Ph.D and
post-doctoral levels, and have a reasonably good grasp on how
things work in that respect.? This appears something has changed
within Groups.io as associated with my accounts.
Dan
On 2/15/25 7:23 AM, Duane via
wrote:
On Sat, Feb 15, 2025 at 12:59 AM, Dan Lepinski, P.E. wrote:
However, when I log into that group, I'm now at the
status of a regular member.? No "owner" privileges.
What are you basing this on?? The more details you can
provide, the better we can try to figure out what's going on.
?
Duane
--
|
Bruce
Thomas Gruber
Dallas N4DDM
Christos Psarras
Marvin Waschke