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J, I was hoping for more direct evidence of the actual address in the sent message. The inference here relies on her memory and/or the behavior of her email user interface. Is that a thing? That is,

Shal, She was apparently simply hitting "reply" to the automatically sent "pending member notice," which comes from the +owner address. HOWEVER: I have since discovered that there's a logged

J, Can you verify from what she sent you that she had the +owner address completely correct (including details like +owner not -owner)? If not, you or Mark should ask that she CC your personal email

Amended: pending member's email to the owner, not to the group. Sent from my iPhone [Excess quote trimmed by moderator]

ps Shal, Since your group is unrestricted you may not be aware that a pending member's email to a group is categorized as an email from a subscriber. So as a technical point of fact, no moderator

Shal, Checked all of that already. The log doesn't even record the attempt. The person forwarded me the time-stamped, sent email so she's not making this up. Will put details together and let Mark

J, Double check that at least one moderator has the Owner Email option in their Subscription set to "All Emails". Unlike Yahoo Groups, in Groups.io it is possible for mods to opt out of receiving

Shal and all, I did contact the member through my regular email address shortly after sending my original message here, and she told me (as I mentioned above) that she had tried to send the

To answer your question, yes, I have an AOL e-mail address, although I actually read the mail using Google Chrome. This is also true for our group owner. Neither of us uses the AOL browser. Jean

Hi Lena! I'm not entirely sure, but I think the message was plain text; the link appeared as a bare URL in the forward I received and I don't think my mod would have made that change on her own.

Anita, I see Linda has already pointed you to the location of the Bouncing list. Heh. Yes, never forward those kinds of links from Groups.io, and never follow them if forwarded to you. Many include an

Anita C. wrote: What exactly was the Subject of that notification? Was the text of the link in it just one word "UNBOUNCE"? It's for explanation for members in welcome message in my group.

J, I don't know if this relates to your problem, but it might. It is unfortunate that those direct messages are included in the bounce processing mechanism - that means you have nowhere to look to see

Hi Anita, When you are on the Members list page, click on the down arrow at the right of the Members button at the top of the list.? Select Bouncing and the list below will switch to bouncing members

This is potentially a new sub-topic of this bouncing members thread. I have three concerns/questions listed below. I have three very small groups that I use as project focus groups for an organization

Thanks for the bouncing tip. Not sure what you mean by 'between aol users.' I'm not an aol user. Only the member is. Nothing in spam... J Sent from my iPhone

Hi there. I would try your regular address. Steph Sent: Tuesday, August 16, 2016 9:25 PM To: [email protected] Subject: [GMF] anyone know if Groups.io messages to aol members tend to go

J, I'm curious if you've checked your spam folder to see if the replies got stuck there? Probably not, but can't hurt to check. I've also noticed that AOL addresses have been bouncing off and on for

Interesting. I finally sent the member a personal email, asking her to check her spam file. She said that she HAD received all of the messages from the owner address, and had answered and returned the

I am a moderator on AOL as is the Owner of our group. While we did have a bit of a problem back in May, we haven't encountered any difficulty with the receipt of messages since then. Jean