Shal, Checked all of that already. The log doesn't even record the attempt. The person forwarded me the time-stamped, sent email so she's not making this up. Will put details together and let Mark know. Thanks.
J
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On Aug 18, 2016, at 11:42 AM, Shal Farley <shals2nd@...> wrote:
J,
I did contact the member through my regular email address shortly after
sending my original message here, and she told me (as I mentioned above)
that she had tried to send the questionnaire back and found it in her
"sent" file. However, it never reached us. So the bouncing appears to be
going in both directions.
Double check that at least one moderator has the Owner Email option in their Subscription set to "All Emails".
Unlike Yahoo Groups, in Groups.io it is possible for mods to opt out of receiving messages sent to the +owner address. I think the default may be "Subscribers Only", which I think is a mistake because a would-be member's attempts to contact the owners is a primary use case.
Look also in the Message Activity log for a "... sent message ... to owners" entry. You can search with "Message to +owner" selected the Actions drop-down to make that easier.
If the logs turn up nothing then you might want to send the information to Groups.io support - if Groups.io's servers actually rejected valid messages from AOL Mark need to be told so that he can investigate/fix it.
Shal
