J,
I have a group member who has not responded to several messages from the
owner address. I noticed today that her email is aol. I recall a problem
with those emails awhile back. Is this a known thing?
I don't know if this relates to your problem, but it might. It is unfortunate that those direct messages are included in the bounce processing mechanism - that means you have nowhere to look to see if AOL accepted or rejected the message.
Of the 35 AOL addresses in my PTA group, 10 went bouncing after a message post on the evening of the 16th. Thus far only one of those (a fellow mod) has unbounced herself.
The Member Activity log shows that it was only AOL addresses that went bouncing at this time.
The message from AOL is singularly uninformative:
550 5.1.1 <... @ aol.com>: Recipient address rejected: aol.com
I redacted the member's user name, and added spaces around the @.
Maybe I should send her an email from my regular address.
I'd say yes - probably the message from your email will go through and you'll not learn anything, but at least if that fails you should get the rejection notice ("bounce") back in your email.
The mod forwarded to me the "Your Groups.io Account Is Bouncing" notification she received from Groups.io. Even though the others are blue B Bouncing, not yet Bounced, the notification to her said (among other things):
"We have suspended email delivery to you. This means you will no longer
receive messages from the groups you are subscribed to, including:
- Example
- Example+board
- Example+exec-board
- Example+teachers
- Example+staff
You must take action to restore your account, or we will unsubscribe you
from all of the groups you are a member of.
To unbounce your account, go to the following link:"
I don't know for sure that she was Bouncing, not yet Bounced, but I infer that from the fact that the rest are still Bouncing (she unbounced herself before I got a chance to see).
I used the Actions menu to send a "Bounce Probe" to the other nine, I'll be watching to see what happens.
Shal
Shal Farley