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Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
J_Olivia Catlady
Amended: pending member's email to the owner, not to the group.
Sent from my iPhone On Aug 18, 2016, at 12:00 PM, J_Olivia Catlady wrote: [Excess quote trimmed by moderator] |
Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
J_Olivia Catlady
ps Shal, Since your group is unrestricted you may not be aware that a pending member's email to a group is categorized as an email from a subscriber. So as a technical point of fact, no moderator needs to be set to receive 'all emails' to receive emails from a pending member. But I personally am set to receive those anyway (my other moderators are not).
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J Sent from my iPhone On Aug 18, 2016, at 11:42 AM, Shal Farley <shals2nd@...> wrote: |
Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
J_Olivia Catlady
Shal, Checked all of that already. The log doesn't even record the attempt. The person forwarded me the time-stamped, sent email so she's not making this up. Will put details together and let Mark know. Thanks.
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J Sent from my iPhone On Aug 18, 2016, at 11:42 AM, Shal Farley <shals2nd@...> wrote: |
Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
J,
I did contact the member through my regular email address shortly afterDouble check that at least one moderator has the Owner Email option in their Subscription set to "All Emails". Unlike Yahoo Groups, in Groups.io it is possible for mods to opt out of receiving messages sent to the +owner address. I think the default may be "Subscribers Only", which I think is a mistake because a would-be member's attempts to contact the owners is a primary use case. Look also in the Message Activity log for a "... sent message ... to owners" entry. You can search with "Message to +owner" selected the Actions drop-down to make that easier. If the logs turn up nothing then you might want to send the information to Groups.io support - if Groups.io's servers actually rejected valid messages from AOL Mark need to be told so that he can investigate/fix it. Shal |
Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
J_catlady
Shal and all, I did contact the member through my regular email address shortly after sending my original message here, and she told me (as I mentioned above) that she had tried to send the questionnaire back and found it in her "sent" file. However, it never reached us. So the bouncing appears to be going in both directions. I am probably repeating myself but we had something similar happen with another pending member who uses an .att email address. I contacted her from my personal email address as well (just yesterday, so haven't heard back yet). I am at the point of including a warning on the group's home page advising people with aol or earthlink email addresses not to attempt to join with an aol or earthlink email address. J |
Re: Should bouncing messages result in deletion of member from group?
Hi Lena!
What exactly was the Subject of that notification?I'm not entirely sure, but I think the message was plain text; the link appeared as a bare URL in the forward I received and I don't think my mod would have made that change on her own. Here's a sanitized example: -----Original Message----- From: Groups.io <noreply @ groups.io> To: name <user @ example.com> Sent: Wed, Aug 17, 2016 1:15 pm Subject: Your Groups.io Account Is Bouncing Hello, Recently, emails sent to you have bounced back to us. This can be for many reasons, including: - We have an incorrect email address for you. - Your account was or is full. - Other temporary delivery issues. We have suspended email delivery to you. This means you will no longer receive messages from the groups you are subscribed to, including: - Example - Example+board - Example+exec-board - Example+teachers - Example+staff You must take action to restore your account, or we will unsubscribe you from all of the groups you are a member of. To unbounce your account, go to the following link: https :// groups.io / unbounce ?email=user @ example.com&cookie=[many decimal digits] Thank you, The Groups.io Team ----- Spaces inserted in emails and URLs to protect the guilty. Shal |
Re: Should bouncing messages result in deletion of member from group?
Anita,
?So, first I went to my management area and looked at the members' list. I see Linda has already pointed you to the location of the Bouncing list. ?So, I went back to her forwarded message and clicked the link to Heh. Yes, never forward those kinds of links from Groups.io, and never follow them if forwarded to you. Many include an auto-login so that you can use the web page they take you to. ?Is there a place to configure admin notifications so that I can be As far as I know, your only place to notice is in the Member Activity Log. But adding that notification is a good idea for the long-awaited "Notification Overhaul". /g/beta/message/2708 ?I do most of my emailing from either my email client Outlook or from Myself likewise. Shal |
Re: Should bouncing messages result in deletion of member from group?
Anita C. wrote:
A member just forwarded a notification message sheWhat exactly was the Subject of that notification? Was the text of the link in it just one word "UNBOUNCE"? It's for explanation for members in welcome message in my group. |
Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
J,
I have a group member who has not responded to several messages from theI don't know if this relates to your problem, but it might. It is unfortunate that those direct messages are included in the bounce processing mechanism - that means you have nowhere to look to see if AOL accepted or rejected the message. Of the 35 AOL addresses in my PTA group, 10 went bouncing after a message post on the evening of the 16th. Thus far only one of those (a fellow mod) has unbounced herself. The Member Activity log shows that it was only AOL addresses that went bouncing at this time. The message from AOL is singularly uninformative: 550 5.1.1 <... @ aol.com>: Recipient address rejected: aol.com I redacted the member's user name, and added spaces around the @. Maybe I should send her an email from my regular address.I'd say yes - probably the message from your email will go through and you'll not learn anything, but at least if that fails you should get the rejection notice ("bounce") back in your email. The mod forwarded to me the "Your Groups.io Account Is Bouncing" notification she received from Groups.io. Even though the others are blue B Bouncing, not yet Bounced, the notification to her said (among other things): "We have suspended email delivery to you. This means you will no longer receive messages from the groups you are subscribed to, including: - Example - Example+board - Example+exec-board - Example+teachers - Example+staff You must take action to restore your account, or we will unsubscribe you from all of the groups you are a member of. To unbounce your account, go to the following link:" I don't know for sure that she was Bouncing, not yet Bounced, but I infer that from the fact that the rest are still Bouncing (she unbounced herself before I got a chance to see). I used the Actions menu to send a "Bounce Probe" to the other nine, I'll be watching to see what happens. Shal |
Re: Should bouncing messages result in deletion of member from group?
Linda
Hi Anita, When you are on the Members list page, click on the down arrow at the right of the Members button at the top of the list.? Select Bouncing and the list below will switch to bouncing members only.? Bouncing members (B) in Blue are still being probed by the system.? When the B is Red, the system has given up trying. If you want to see the bounce history, click on a bouncing member's email address, then click on the Email Delivery History button. Hope that helps, |
Re: Should bouncing messages result in deletion of member from group?
This is potentially a new sub-topic of this bouncing members thread. I have three concerns/questions listed below. I have three very small groups that I use as project focus groups for an organization I belong to. A member just forwarded a notification message she just received today that her address was bouncing and she would be removed from [list of groups] if she did not unbounce her account. She is an ultra-conscientious security minded person and does NOT click on links without making sure they are valid. So, first I went to my management area and looked at the members' list. I could not see her listed anywhere. I couldn't spot another tab it might be under; there was no marking anywhere. Checked the other two lists, same thing. So, I went back to her forwarded message and clicked the link to UNBOUNCE to see what happened. Voila. I got a message that "my address" was now unbounced. When I clicked on my groups, it brought up the list of the member's lists with me logged in as her!? I finally had to log out and log back in as me. When I checked the admin for my groups, she was back on all groups.
I do most of my emailing from either my email client Outlook or from Gmail. I don't like having to use the web interface to keep track of things.? Would appreciate any sage advice! Anita C |
Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
J_Olivia Catlady
Thanks for the bouncing tip. Not sure what you mean by 'between aol users.' I'm not an aol user. Only the member is. Nothing in spam...
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J Sent from my iPhone On Aug 17, 2016, at 8:22 AM, Duane <txpigeon@...> wrote: |
Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
Steph Mathews
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From: J_catlady
Sent: Tuesday, August 16, 2016 9:25 PM
Subject: [GMF] anyone know if Groups.io messages to aol members tend
to go into spam a lot? I have a group member who has not responded to several messages from the owner address. I noticed today that her email is aol. I recall a problem with those emails awhile back. Is this a known thing? Maybe I should send her an email from my regular address.? J |
Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
J,
I'm curious if you've checked your spam folder to see if the replies got stuck there? Probably not, but can't hurt to check. I've also noticed that AOL addresses have been bouncing off and on for the last few days. I don't think it would apply between AOL users though. Sometimes a "554 mtaig-mbb04.mx.aol.com ESMTP not accepting connections" error, sometimes a "dial tcp4: lookup mailin-02.mx.aol.com on 74.207.241.5:53: dial udp 74.207.241.5:53: i/o timeout" error, and sometimes (especially most recently) a "521 5.2.1 : (CON:B1) error (IP blocked). Not sure what's going on there. Duane |
Re: anyone know if Groups.io messages to aol members tend to go into spam a lot?
J_catlady
Interesting. I finally sent the member a personal email, asking her to check her spam file. She said that she HAD received all of the messages from the owner address, and had answered and returned the questionnaire as required and that it was in her "sent" folder. However, we did not receive it. A similar thing happened recently with someone who applied using an att email address. I will contact that person as well, now. If it happens a third time I will let Mark know. I am a moderator on AOL as is the Owner of our group Do you mean that you use aol email for Groups.io? Thanks. J |
anyone know if Groups.io messages to aol members tend to go into spam a lot?
J_catlady
I have a group member who has not responded to several messages from the owner address. I noticed today that her email is aol. I recall a problem with those emails awhile back. Is this a known thing? Maybe I should send her an email from my regular address.? J |