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Hi Jean,

If the Auto completion is what you are referring to, try the following:

When you start to type the e-mail address and you hear the one you want to get rid of, press Shift + Del key to delete that item from the cache. That works for me and I am using Outlook 2016.

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Let me know if that works for you!

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Thanks,

Mario

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Hello Jean:

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The old email addresses are probably coming from something Microsoft calls their auto completion list (sometimes called a cache). The following article describes the operation of this list. There is a way, using a mouse, to remove individual names from the list, but I have not found a way to do this with a screen reader and only a keyboard. However, you can also delete the complete contents and let it learn again. This is also described in the below article.

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Rick

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Similar topic:

I have deleted old addresses and replaced them with the new address.

When I send an email, it comes back undeliverable as it went to the old address that I deleted.

I check and it is as I think it is – the correct address is there and I cannot find a trace of the old address anywhere.

Can you help with this?

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Hello Denise:

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To delete entries from the Outlook Contact list (address book), press Control+3 to change the view to see your contact. Now, using the up and down arrow keys, find the contact you want to delete. Then just press the delete key.

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Rick

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Hello all,

I want to delete a few old email addresses from the Outlook 2016 address book. Can someone tell me how to do this?

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