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Re: Rejected messages marked as spam from non-members
#non-members
#restricted
Bruce,
Thanks, setting up an integration for outside emails from an email address works beautifully. Basically it forwards mail to the Groups.io account from that outside email address and then is moderated as selected. Frances -- Help available from Groups.io help and GMF wiki. ? |
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Re: Problem with replies
#question
¿ªÔÆÌåÓýNichole,This looks to me like the person (or email client) replying added a second instance of the #introduction hashtag to the message subject, that would create a separate topic thread as the subjects don't match anymore. Do this, in that message with the double #introduction in the subject you posted in the screenshot, click on the More menu and select View Source.? Scroll down until you find the Subject: header.? I have a feeling it will either say, Subject: Re: #introduction #introductionor with no Re:, Subject: #introduction #introductionYou would then need to contact that member and find out what they did which caused the double hashtag in their reply. I second Bruce's suggestion of adding a group subject tag it makes things easier for email users who subscribe to more than one group. Cheers, Christos On 2022-10-13 12:31, Nichole Arp via
groups.io wrote:
Hi! My listserv is having a problem with replies to posts that have the #introduction added to them and I'm not sure why. The problem is that when someone replies to these posts, the listserv does not add it to the original thread.I thought it might have to be something wrong with our #introduction settings but they look fine. |
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Re: Problem with replies
#question
On Thu, Oct 13, 2022 at 01:01 PM, Nichole Arp wrote:
Hi! My listserv is having a problem with replies to posts that have the #introduction added to them and I'm not sure why. The problem is that when someone replies to these posts, the listserv does not add it to the original thread.I thought it might have to be something wrong with our #introduction settings but they look fine.Nichole -- Try as I might, I am unable to make this happen.? What email client are you using to reply? Does it happen when you reply using the web interface? Does it happen with everyone, or just select people?? ? The only thing I can suggest at this point is to create a Subject Tag for the group. That will put something in the subject line of emails (in addition to the lone #introduction hashtag), and maybe that will help any misbehaving software to play more nicely with each other. But I have to acknowledge that's nothing more than a wild guess. Ref:?/helpcenter/ownersmanual/1/customizing-group-settings/general-settings? Good luck, Bruce Check out the groups.io Help Center?and?groups.io Owners Manual |
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Problem with replies
#question
Hi! My listserv is having a problem with replies to posts that have the #introduction added to them and I'm not sure why. The problem is that when someone replies to these posts, the listserv does not add it to the original thread.I thought it might have to be something wrong with our #introduction settings but they look fine.
Picture below of reply to original post with the #introduction to show you an example. You can see it is split off the original thread even though it is a reply and for some reason groups.io made the subject #introduction#introduction. The last picture is of the #introduction settings (sorry I couldn't get it all in the screen shot). Thank you for reading and for any advice you can provide. Sincerely, Nichole Arp Parent to Parent of CO kk |
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Re: Changing a user's email in a premium group
Thanks, Bruce. I've direct added him. It sounds like he may no longer have the password.
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Dano ___________________________ On Wed, Oct 12, 2022 at 07:22 AM, D R Stinson wrote:
Having done the preliminaries, I went in to his account and changed the email address and then clicked on "SAVE" at the end. After waiting a bit, the system comes back up the the email address box and gives the error message, "That email address is already registered." The new email address is not in use in the group in question. What's happening and what have I not done correctly? You've done nothing wrong; it's just that he's already begun using that new email address somewhere within groups.io. If he has a password set up for the original sbcglobal.net address, he can still log in and merge accounts. You can't do that for him. If he doesn't have a password set up for the older account (and thus cannot log in), or if he's not comfortable with the account merge process (which has its own quirks, see ) things get more problematic. The simplest path forward is probably to just Direct Add him a second time using his new email address. Whether you subsequently remove the bouncing sbcglobal subscription is up to you. Hope this helps, Bruce |
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Re: Pixellated attached pictures
The reason for this is that these "images" are not JPEGs, they are RDF files but with the JPG extension for some reason, the file header starts correctly for a JPG for the first few bytes but then it goes astray into RDF land.? I suspect the sender did something incorrectly, maybe some image copy+paste or something, you may want to ask the sender how they embedded those images, and/or send you the email they sent to the group or resend it directly to you, maybe it will shed some light as to what happened.
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Cheers, Christos On 2022-10-12 11:26, Donald Hellen via groups.io wrote:
I remember we had some issue with this before and it went away. I received a |
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Re: Changing a user's email in a premium group
On Wed, Oct 12, 2022 at 06:34 AM, Bruce Bowman wrote:
You've done nothing wrong; it's just that he's already begun using that new email address somewhere within groups.io.If all they've done is create an account using the new email address and not actually used it to join any groups, they could delete the account and you could change the address on your group.? This would also resolve the problem of them not having 'ownership' of previous messages/files/etc. that they've posted. Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
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Re: Rejected messages marked as spam from non-members
#non-members
#restricted
On Tue, Oct 11, 2022 at 02:26 PM, Frances wrote:
Frances -- If the group is Premium (or legacy Basic), try setting up an email integration and have the forwarder send its mail to the integration address (not the group posting address). This should bypass the spam filtering that is otherwise applied to non-members...and the moderation, too. If you still want such posts to be moderated you can do that via the integration settings...or simply set the #email hashtag to Moderated. Ref:??/helpcenter/ownersmanual/1/managing-integrations-with-outside-services/email-integrations? Hope this helps, Bruce Check out the groups.io Help Center?and?groups.io Owners Manual |
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Re: Changing a user's email in a premium group
On Wed, Oct 12, 2022 at 07:22 AM, D R Stinson wrote:
Having done the preliminaries, I went in to his account and changed the email address and then clicked on "SAVE" at the end. After waiting a bit, the system comes back up the the email address box and gives the error message, "That email address is already registered."You've done nothing wrong; it's just that he's already begun using that new email address somewhere within groups.io.? If he has a password set up for the original sbcglobal.net address, he can still log in and merge accounts. You can't do that for him. If he doesn't have a password set up for the older account (and thus cannot log in), or if he's not comfortable with the account merge process (which has its own quirks, see ) things get more problematic. The simplest path forward is probably to just Direct Add him a second time using his new email address. Whether you subsequently remove the bouncing sbcglobal subscription is up to you. Hope this helps, Bruce Check out the groups.io Help Center?and?groups.io Owners Manual |
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Changing a user's email in a premium group
Hello all -
I have a user who has requested me to change his account email in one of my premium groups. He's been using an sbcglobal.net address and they shut him out about six weeks ago and he hasn't been able to get back in. As you might guess, his account is bouncing. The member and I have discussed all the ramifications, and I've been through the discussion of potential problems with Mark a couple years ago. Having done the preliminaries, I went in to his account and changed the email address and then clicked on "SAVE" at the end. After waiting a bit, the system comes back up the the email address box and gives the error message, "That email address is already registered." The new email address is not in use in the group in question. What's happening and what have I not done correctly? Any suggestions would be appreciated. Dano |
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Re: Rejected messages marked as spam from non-members
#non-members
#restricted
On Tue, Oct 11, 2022 at 01:26 PM, Frances wrote:
Sometimes a non-member message is rejected as spam, and not held for moderation.Mark has said that non-member emails are subject to rules for determining spam.? For obvious reasons, he hasn't said exactly how he filters.? We've found that a member can successfully send the exact same message that was rejected for a non-member since members aren't run through the spam filter. I know that Gmail ignores dots in email addresses. I guess Groups.io doesn't. Correct?Correct.? a person using multiple variations of an email address, some with dots or even in a different position, are all separate addresses/accounts as far as Groups.io is concerned (unless they're set up as aliases for sending.) Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
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Rejected messages marked as spam from non-members
#non-members
#restricted
I wonder if anyone has any suggestion or insight on this. The group setting is to allow non-members' emails to be moderated rather than rejected - so an email to their email account should be moderated and allowed to be posted on Groups.io once approved. ? |
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Re: Use case for groups.io
You should be able to do everything you mentioned.? Each subgroup is a separate entity with their own files/photos/etc., so you can have different settings for each.? The only restriction I can think of is that everyone must be a member of the main group before they can be in a subgroup.
Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual. |
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Re: Uploading a file to a folder
Thanks, Bruce.?
I don't see this mentioned in the Help. Perhaps a small addition is needed. /helpcenter/membersmanual/1/working-with-files Frances -- Help available from Groups.io help and GMF wiki. ? |
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Re: Uploading a file to a folder
On Fri, Oct 7, 2022 at 07:23 PM, M Parker wrote:
Members have permission create folders and view and upload files.Margaret -- Files and folders have ownership. Even if regular members can otherwise upload files and create folders in group settings, they will not be able to upload a file into someone else's folder until that is enabled at the folder level (see screenshot).* I believe this is what Duane was previously saying in?/g/GroupManagersForum/message/42394? Regards, Bruce *Moderators, on the other hand, can upload into other people's folders. Check out the groups.io Help Center?and?groups.io Owners Manual |
Frances
Christos Psarras
Bruce
Nichole Arp
D R Stinson
Duane