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Re: Problem with replies #question

 

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Nichole,

This looks to me like the person (or email client) replying added a second instance of the #introduction hashtag to the message subject, that would create a separate topic thread as the subjects don't match anymore.

Do this, in that message with the double #introduction in the subject you posted in the screenshot, click on the More menu and select View Source.? Scroll down until you find the Subject: header.? I have a feeling it will either say,
Subject: Re: #introduction #introduction
or with no Re:,
Subject: #introduction #introduction
You would then need to contact that member and find out what they did which caused the double hashtag in their reply.

I second Bruce's suggestion of adding a group subject tag it makes things easier for email users who subscribe to more than one group.

Cheers,
Christos



On 2022-10-13 12:31, Nichole Arp via groups.io wrote:

Hi! My listserv is having a problem with replies to posts that have the #introduction added to them and I'm not sure why. The problem is that when someone replies to these posts, the listserv does not add it to the original thread.I thought it might have to be something wrong with our #introduction settings but they look fine.

Picture below of reply to original post with the #introduction to show you an example. You can see it is split off the original thread even though it is a reply and for some reason groups.io made the subject #introduction#introduction.

The last picture is of the #introduction settings (sorry I couldn't get it all in the screen shot).

Thank you for reading and for any advice you can provide.

Sincerely,
Nichole Arp
Parent to Parent of CO






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