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Okay But they can't vote in the poll I wrote to support about it a while ago and it isn't something that will be worked on.? ? ? ? ?

On Sun, Mar 3, 2019 at 10:13 AM, Leeni wrote:

In order to vote they need to be able to send messages to the group.

I realized what is happening on your group.? You have members that are set to "Override: not allowed to post"? To me, this is a form of moderation, so we're both right, just from a different point of view. ;>)

Duane
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On Sat, Mar 2, 2019 at 12:06 PM, Shal Farley wrote:

You can get a comprehensive (all groups) view of your Recent Bounces in your
Account. That history might provide some illumination, especially if you see
Reason codes in the 500-599 (permanent) range.

Where can I find this history? Can I see all members bounce history or only my own?

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In order to vote they need to be able to send messages to the group. In my group?only the taggers can?send messages That is a small amount of members. They were the only ones who could vote. The main population of the group who cannot post to the group couldn't vote. So the poll for me was useless in that situation. Leeni? ? ? ? ?

Thank you Bruce.? I've managed to do this but in a slightly different manner. I ticked the selected Members' box and then clicked the Actions button beneath the Pending Member.? This gave various options, including the Resend one I wanted.
Following the resend notice, the person then did the necessary and is now one of us!

Regards
Peter

On Sun, Mar 3, 2019 at 09:04 AM, Leeni wrote:

I'm sorry - I didn't test it for moderated members.

?

Most of my members couldn't vote because they didn't have posting privileges in the group.

This makes no sense.? If they (or the group) aren't moderated, they can post.

Duane
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I'm sorry - I didn't test it for moderated members. ? Most of my members couldn't vote because they didn't have posting privileges in the group. That is what it was. ? I ran a poll in my tagging group.?Only the taggers could share in the group. They made tag offers for signature tags. ? The regular members only requested tags and replies went to the sender. They couldn't post to the group and therefore couldn't vote in the poll. ? ? Leeni ? ?

Bob,

Is there any way to contact a live person at Groups.io?

email [email protected] - but you may not get an immediate response (especially on the weekend).

Today I tried changing the email address on my account to one of my
other addresses to see if that would help. The change went though but
needed a password reset. They sent me an email to reset the password
but I never got it.

Changing the email address shouldn't have required a password reset. It may have required logging in, and if he didn't have (or remember) his password that might have been the problem.

He can request a new login link at any time by using the Email me a link to log in button on the Login page. If the email address change actually went through then logging in with the new address should work. Otherwise try the old address.

Shal


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On Fri, Mar 1, 2019 at 06:45 PM, Leeni wrote:

If anyone in your group is on Moderation, they cannot vote in the poll.?

The only members who can vote in a poll are those who have no restrictions in posting

Sorry, but that is simply not true. I didn't think it was, but I have done a quick test on Shal's test group and moderated members are perfectly able to vote in a poll.

The "major" hurdle to getting a properly representative result from a poll is that members cannot vote by email; voting can only be carried out via the web UI, and of course to use that members have to be logged in. As is generally recognised individual groups have a (large?) number of members who either cannot or will not log in to the web UI so their opinion on any polled question simply doesn't get included.

Chris

Virginia,

Apparently something is going on at Earthlink that is causing unusual
behavior; ... and now this bouncing problem.

Of GMF's four members using earthlink.net, you and Junu are not bouncing (you've both presumably unbounced yourself); the other two are Bouncing with the same Reason that Junu reported.

It looks a bit like the Unbounce operation clears your Recent Bounces list. Which may make sense.

I expect they are related but not necessarily in an obvious way.

Possibly, but as you say not obvious. Possibly a misconfigured server is causing havoc in a number of ways.

Shal


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Thank you Shal! Changing the setting to "Sender" does indeed seem to give the results I was looking for. That now seems obvious but wasn't initially intuitive. In my mind the wording meant that setting would only reply to the sender, ever.

I think this solved my problem!

Virginia

Thanks Shal for the details. The notice I got from Groups.io was dated yesterday and the last Earthlink outage was on Feb 27th, e.g. the message was generated more recently.

According to my group's Activity list, there were two Earthlink subscribers who bounced yesterday - myself and one other person - and another of my group members (also Earthlink) who bounced this afternoon. Apparently something is going on at Earthlink that is causing unusual behavior; outages of the breadth and duration that occurred twice this past week are rare, and now this bouncing problem. I expect they are related but not necessarily in an obvious way.

One of my members has a subscription problem, as stated below.

Any suggestions as to how to assist him?

Thanks.

Bob Chaparro

Model Railroads of Southern California

Railroad Citrus Industry Modeling Group

Railway Bull Shippers Group

++++

A few days ago I stopped getting emails from Groups.io. Yesterday they sent me an email saying messages to me were bouncing and gave me instructions to reset my account so messages to me would not bounce. After I went through the reset one email from PassengerCarList got to me yesterday afternoon then nothing since.

Today I tried changing the email address on my account to one of my other addresses to see if that would help. The change went though but needed a password reset. They sent me an email to reset the password but I never got it. It probably also bounced.

So now my email has changed but I have no way to get to my subscriptions without the password reset.

Is there any way to contact a live person at Groups.io?

Joe,

And that the Groups ummm "Brain" has stopped sending E-Mails to my
address from every group I am a member of.

That's because the "bouncing" status is connected to your email address, not to any particular group subscription.

Thing is I never have e mails get bounced NEVER EVER.

You have now.

Looking at your GMF subscription I see that several recent messages were rejected ("bounced") by your email service. They gave the following Reason:

554 Failed: Malformed MIME field: Date: Sat, 2 Mar 2019 08:17:05 +0100
(Hora es [0xE1] ...

Interestingly, the bounced messages were all from the same Topic: "Subscriber was removed for marking a message as spam?"

Maybe their service has a bug with message Subjects that end with a question mark? or maybe the word "spam".

You can get a comprehensive (all groups) view of the messages your email service has rejected by looking at the Recent Bounces page in your Groups.io Account.

In any case, you probably need to contact the technical support of your email service to ask them for details on that error response. It seems like they have a bug in their MIME processing.

You could also ask [email protected] about it, but given that no one else has reported this problem it is more likely to be your email service.

Shal


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I just got a message telling me that bouncing messages to me.

And that the Groups ummm "Brain" has stopped sending E-Mails to my address from every group I am a member of. Not just whatever was bouncing. Thing is I never have e mails get bounced NEVER EVER.

But they provided a link to re set all again.

Odd.

Joe WB9SBD

Hi all,

I’m the owner Brian is talking about. In a few minutes I will send out an admin notice to my group asking folks to help convince Earthlink to try to minimize this problem in the future.

Cheers,

Joseph

?

?

Virginia,

I do have the footer with the options for "Reply to Sender" etc turned
on. However, when that link is clicked, it opens in my desktop mail
app and strips out the message I'm replying to ...

More accurately, it fails to insert a copy of the original. Most email interfaces don't support the parameter needed to fill in the message body from a mailto: style link, so to avoid confusion Groups.io doesn't use it.

Those links do not technically create replies - they create new messages. Groups.io adds parameters to fill in the To: and Subject: fields, but not the body.

... but most of the group members will just click Reply in their mail
app out of habit - after all everything else works that way - so why
does email received via Groups.io require a special technique?

Clicking Reply is what I generally do, and it generally works as intended. Those links are provided for members who want to do something different than the group's default.

Now, with messages sent via Groups.io, clicking Reply sends one copy
to the originator and one to the group;

Because that's what you set it to: Group and Sender. Try just Sender.

Shal


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Samuel,

It appears that the options in the dropdown list under Reply To in the
group settings apply only to the web interface, and doesn't have any
effect on messages being sent via e-mail.

That is not correct.

In messages sent by email it controls the Reply-To header field.

Most (not all, dammit) email interfaces will take the Reply-To header field to supersede the From address for the purpose of its Reply function. In particular this is how discussion groups (like GMF) cause email messages to reply to the group.

How do you get a Reply All button in Groups.io's web interface?

I believe Virginia was only discussing email interfaces w.r.t. Reply All.

In Groups.io's web interface the buttons that are shown to send a Reply are more directly controlled by the group's Reply To option. The button on the left under the composition window is Group or Sender according to the Group's option, and if the group allows it there's a button on the right to switch to the other one.

Shal



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Virginia,

Our group's Reply To option is set to "Group and Sender" thinking that
would work the same as it did in Yahoo Groups, where clicking Reply
sends a response only to the Sender and Reply All goes to both the
sender and the group.

That's not what "Group and Sender" means. It means that Reply should go to both. I suspect that your Yahoo Group was actually set to "Sender".

That would cause the Reply-To field to have the sender's address.

The behavior of Reply-All is much more varied with various email interfaces, but it would customarily include all recipients of the message, so it would reply to both the sender (taken from the Reply-To field) and the group (taken from the To field).

In Groups.io setting the group's "Reply All" to "Sender" also might do what you want.

In Thunderbird it gives me two buttons: Reply (goes to sender) and Reply List (goes to group). If I go to the menu and pick Reply All it goes to both.

Shal


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Hi all,

This week's change log:



Feel free to reply to this topic if you'd like to comment on the
changes. Or better yet, if you expect a lot of discussion start a new
topic (or rejoin an existing one) about a specific change.

CHANGE: Wording change in the pending group approval message. Thanks
Shal and J.

And thanks to Stephanie (#15040) for pointing out the awkward wording.

NEW: We use the DNS MX domains when sending email to determine if a
person's email is hosted by Gmail or by Outlook 365. If such, we re-
write the From header, if appropriate.
NEW: In the account prefs page, we display if we are re-writing the
From line of messages sent to you because your email is hosted by
Gmail or Exchange.
NEW: We now have two internal lists of domains: domains hosted by
Gmail and domains hosted by Exchange. For gmail hosted domains, we
re-write the From line for messages we send back to the sender. For
Exchange hosted domains, we re-write the From lines for all
messages.

These all go together, and relate to issues some members were having. The bottom line is that Mark has added some automatic means of detecting email addresses that need to be handled, in addition to his internal lists. Hopefully this means affected members will have a better experience with message delivery going forward.

The Gmail issue is continued fall-out from the Spoof warning that cropped up some time ago. It turns out that some members' email is processed by Gmail under a different domain name and Mark hadn't yet added them to his internal list; so they were still experiencing the problem.
/g/GroupManagersForum/message/13433

The Exchange issue had to do with Exchange rejecting messages that were from the same domain (not just the same member) but arrived from outside. Munging the From address in those cases eliminates the problem.


Comments about these are welcome:

API: Updated the /getmessages api.
SYSADMIN: Increased security of internal systems.
SYSADMIN: Added an additional web server.
NEW: Internal infrastructure to substitute email headers in group
messages more easily.
CHANGE: Updated API docs with latest version, generated using the new
automated tools.
SYSADMIN: Moved disaster recovery backups off the main database server
to a replica to reduce load.
CHANGE: We were virus scanning files that are uploaded to the files
section, but we weren't blocking them when they tested positive. We
now block and log them.

Please call out any you find significant.

Shal


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