We're slowly getting there however, a similar thing occurred this month!? We're hoping to resolve it by sending a further Pending Notice.

I noticed (no pun intended!) that there is a 'new' button at the foot of the Member's information, "Send Confirmation Email".? Is the intention that:once the Approve Pending Sub button has been pressed, we should then Send Confirmation Email ?



Regards

Peter

Paul,

Now I have a att.net member that is repeatedly being thrown off IO
because of spam.

I'm not seeing a problem with the eight or so GMF members with att.net addresses.

Each time he identifies the Email as "not spam" but the next group
Email gets him booted again.

That's truly wild. Just having a message land in his spam folder shouldn't be triggering anything. The recipe has always been to mark it "not spam" rather than allow it to get auto-deleted from the spam folder.

Now he's not getting the Email from IO notifying him of the boot and
offering the re-subscribe link, and when I processed an "Invite" for
him he says he did not get the Email.

Anything of interest in his Email Delivery History?

Shal


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Samuel,

I changed topics, but thought I should address some of this directly (if belatedly), even though this covers some of the same ground.

What do the "Reply" and "Reply All" buttons in your mail program do
with GMF mails?

/g/GroupManagersForum/message/15148

I most often use Thunderbird, so there I see the same as you.

In Gmail's web interface the default (top arrow button) is Reply, below the message are buttons for Reply and Reply All, both of which operate the same as Thunderbird (to the group's posting address).

I believe all of those results are consistent with the fact that in GMF the Reply-To header field contains the group posting address, and there is no List-Post field (which is probably why Reply List comes up blank in Thunderbird).

With mails from a Google Group, however, option 1 sends the reply to
the sender, option 2 sends it to both the sender and the list, and
option 3 sends it to the list only.

I don't have a current subscriptions in any Google groups. I'll speculate that that group has its Reply To configured for Sender (hence 1), and does include a List-Post field (hence 3), and 2 is a consequence of 1 and 3.

So, from a Thunderbird user's perspective, Google Groups behaves as
expected and Groups.io behaves simply WRONG.

Wrong is in the eye of the group admins. If GMF's Reply To setting were set to Sender then you'd see the behavior you describe for the Google group.

But for a discussion group such as GMF I think it is more generally useful for the simple Reply to go to the group, even if that means that the receiving member has to do some work (copy/paste) to reply off-list to the sender.

It would possibly be handy if Groups.io would include the List-Post field in groups with Reply To set to Group. And it did for a while, but that triggered what I consider a bug in Thunderbird, leading to much more confusion. So the change was backed out.


Shal


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On Sun, Mar 3, 2019 at 04:55 PM, Chris Jones wrote:

The restricted group I moderate uses the Pending Subscription function and as far as I can see applicant's responses are sent to the Group Owner address by default; there is no mechanism for setting a return address and we have no trouble receiving replies to our P/S message.

Yep. From the system help:


The fact remains, though, that someone in the process of joining Peter's group was -- for whatever reason -- sending his response to the group address.

Regards,
Bruce
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On Sat, Mar 2, 2019 at 07:33 PM, Bruce Bowman wrote:

It's generally best to instruct people replying to the Pending Subscription member notice to send it to the group's +owner address.

The restricted group I moderate uses the Pending Subscription function and as far as I can see applicant's responses are sent to the Group Owner address by default; there is no mechanism for setting a return address and we have no trouble receiving replies to our P/S message.

FWIW non - members emailing the Group Owner show up in the Activity Log; the Title is recorded in the log but the substance of it is not. Again FWIW replies to P/S messages get lumped together with all other emails to the Owner under the catch - all Action as Message to +Owner, which makes finding them just that bit more tricky; some filtering with the Mark 1 Eyeball becomes necessary!

So instructions to send responses to the Owners address are simply not necessary, and it does not require the originator to be a member for the message to get through.

Chris

On Sun, Mar 3, 2019 at 04:57 PM, Duane wrote:

You have members that are set to "Override: not allowed to post"? To me, this is a form of moderation...

I wonder how many others would put that interpretation on it. If someone was to say "all my members are moderated" I would take it to mean that they can post once a moderator has established that any given message doesn't contain anything inappropriate; I would not take it to mean that the members were all set to Override: not allowed to post.

If we use commonplace terminology then it is reasonable to assume that a commonplace meaning will be assigned to it by those who read it. It is not, IMHO, reasonable to assume that readers will elasticate the terminology to mean something that it doesn't actually say, e.g.

Moderated = Moderated.
Moderated ≠ Override: not allowed to post

BTW what are "tagged members"? And what is a "tagging group"?

Chris

On 3/3/2019 12:40 PM, Bruce Bowman wrote:

Open any subscriber's record in the Member's List, then click the Email Delivery History button at the top of the page.
Regards,
Bruce

I checked one of my Earthlink list members, and email have been bouncing from February 26th through today.

The error message there is:

"550 IP 66.175.222.12 is blocked by EarthLink. Go to earthlink.net/block for details."

Here's the Earthlink page with instructions on what to do:



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On Sun, Mar 3, 2019 at 11:47 AM, Sharon Villines wrote:

Where can I find this history?

It's at?/account?page=bounces

Can I see all members bounce history or only my own?

Open any subscriber's record in the Member's List, then click the Email Delivery History button at the top of the page.

Regards,
Bruce
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开云体育

Okay But they can't vote in the poll I wrote to support about it a while ago and it isn't something that will be worked on.? ? ? ? ?

On Sun, Mar 3, 2019 at 10:13 AM, Leeni wrote:

In order to vote they need to be able to send messages to the group.

I realized what is happening on your group.? You have members that are set to "Override: not allowed to post"? To me, this is a form of moderation, so we're both right, just from a different point of view. ;>)

Duane
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On Sat, Mar 2, 2019 at 12:06 PM, Shal Farley wrote:

You can get a comprehensive (all groups) view of your Recent Bounces in your
Account. That history might provide some illumination, especially if you see
Reason codes in the 500-599 (permanent) range.

Where can I find this history? Can I see all members bounce history or only my own?

开云体育

In order to vote they need to be able to send messages to the group. In my group?only the taggers can?send messages That is a small amount of members. They were the only ones who could vote. The main population of the group who cannot post to the group couldn't vote. So the poll for me was useless in that situation. Leeni? ? ? ? ?

Thank you Bruce.? I've managed to do this but in a slightly different manner. I ticked the selected Members' box and then clicked the Actions button beneath the Pending Member.? This gave various options, including the Resend one I wanted.
Following the resend notice, the person then did the necessary and is now one of us!

Regards
Peter

On Sun, Mar 3, 2019 at 09:04 AM, Leeni wrote:

I'm sorry - I didn't test it for moderated members.

?

Most of my members couldn't vote because they didn't have posting privileges in the group.

This makes no sense.? If they (or the group) aren't moderated, they can post.

Duane
?
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开云体育

I'm sorry - I didn't test it for moderated members. ? Most of my members couldn't vote because they didn't have posting privileges in the group. That is what it was. ? I ran a poll in my tagging group.?Only the taggers could share in the group. They made tag offers for signature tags. ? The regular members only requested tags and replies went to the sender. They couldn't post to the group and therefore couldn't vote in the poll. ? ? Leeni ? ?

Bob,

Is there any way to contact a live person at Groups.io?

email [email protected] - but you may not get an immediate response (especially on the weekend).

Today I tried changing the email address on my account to one of my
other addresses to see if that would help. The change went though but
needed a password reset. They sent me an email to reset the password
but I never got it.

Changing the email address shouldn't have required a password reset. It may have required logging in, and if he didn't have (or remember) his password that might have been the problem.

He can request a new login link at any time by using the Email me a link to log in button on the Login page. If the email address change actually went through then logging in with the new address should work. Otherwise try the old address.

Shal


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On Fri, Mar 1, 2019 at 06:45 PM, Leeni wrote:

If anyone in your group is on Moderation, they cannot vote in the poll.?

The only members who can vote in a poll are those who have no restrictions in posting

Sorry, but that is simply not true. I didn't think it was, but I have done a quick test on Shal's test group and moderated members are perfectly able to vote in a poll.

The "major" hurdle to getting a properly representative result from a poll is that members cannot vote by email; voting can only be carried out via the web UI, and of course to use that members have to be logged in. As is generally recognised individual groups have a (large?) number of members who either cannot or will not log in to the web UI so their opinion on any polled question simply doesn't get included.

Chris

Virginia,

Apparently something is going on at Earthlink that is causing unusual
behavior; ... and now this bouncing problem.

Of GMF's four members using earthlink.net, you and Junu are not bouncing (you've both presumably unbounced yourself); the other two are Bouncing with the same Reason that Junu reported.

It looks a bit like the Unbounce operation clears your Recent Bounces list. Which may make sense.

I expect they are related but not necessarily in an obvious way.

Possibly, but as you say not obvious. Possibly a misconfigured server is causing havoc in a number of ways.

Shal


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Thank you Shal! Changing the setting to "Sender" does indeed seem to give the results I was looking for. That now seems obvious but wasn't initially intuitive. In my mind the wording meant that setting would only reply to the sender, ever.

I think this solved my problem!

Virginia