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Google hasn't been very helpful with this issue. I updated to Catalina a couple days ago. Took a screenshot this morning using Command+Shift+4. Preview displays this error message when I try to open it:

The file “Screen Shot 2019-11-01 at 6.33.49 AM” couldn’t be opened.

?

I can open other files in Preview. I tried changing the name of the screenshot to?include .png at the end. That didn't help.

?

I frequently need to attach screenshots to emails, and when I try to do that, I get this message:

?

This message contains attachments that are still being loaded.

Please wait for the attachments to complete and try again.

?

Any ideas for a fix? Thanks.

?

Debbi McNeer

MacBook Air (early 2015)

Catalina 10.15.1

I use duck capture,? and evernote also has capture capabilites.
if you are capturing from webpage in browser chrome/firefox can use fireshot ,? On chrome i lkuse ice.org full screenshot

what's the extension, eg is it png or jpg?
have you made an image editor a default to open these?
eg go to finder , right click on file and select get info.
scrolll down? you'll see? icon , type(?)? ?does it match your editor desktop icon?

Howdy.

Debbi, you may be having a problem that is caused by the Optimize
Storage feature.

The Optimize Storage feature might be turned on and some images could
be stored on iCloud Drive instead of locally on your boot drive.

Please note I keep typing "may, might, could." These are conditional
words because I'm not sure I have an exact solution. There are several
different places that control this feature. It's a bit scattered.

I strongly recommend exploring and learning about Optimize Storage
first and then making changes last after you are better informed about
this topic. Composing this message is making me better informed about
the topic!!

Start with this article for learning purposes:

<>

However, this article is for a previous version of macOS X and Catalina
seems to have moved the iCloud panel from System Preferences to the
Internet Accounts panel.

So here's another article that I think is more up-to-date.

<>

To investigate this oddly complex feature start with:

- About This Mac...
- Click Storage tab
- Click the Masnage... button next to your boot drive.

Explore the Store in iCloud... item.
Explore the Optimize Storage item.

Then open
- System Preferences and open Internet Accounts panel.
- Click iCloud in left column.
- Is iCloud Drive checked on or off?
- Click the Options... button

Is the Desktop & Documents Folders check box checked or not?

Good luck on this but keep exploring this.

Denver Dan


On Fri, 01 Nov 2019 03:46:08 -0700, Debbi wrote:

Google hasn't been very helpful with this issue. I updated to
Catalina a couple days ago. Took a screenshot this morning using
Command+Shift+4. Preview displays this error message when I try to
open it:
The file “Screen Shot 2019-11-01 at 6.33.49 AM” couldn’t be opened.

I can open other files in Preview. I tried changing the name of the
screenshot to include .png at the end. That didn't help.

I frequently need to attach screenshots to emails, and when I try to
do that, I get this message:

This message contains attachments that are still being loaded.
Please wait for the attachments to complete and try again.

Any ideas for a fix? Thanks.

Debbi McNeer
MacBook Air (early 2015)
Catalina 10.15.1

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iSent from iDan's GyazMail on my MacPro

On Nov 1, 2019, Debbi wrote:

Google hasn't been very helpful with this issue. I updated to Catalina a couple days?ago. Took a screenshot this morning using Command+Shift+4. Preview displays?this error message when I try to open it:

The file “Screen Shot 2019-11-01 at 6.33.49 AM” couldn’t be opened.
?
I can open other files in Preview. I tried changing the name of the screenshot to?include .png at the end. That didn't help.

I’m not sure when or where it’s determined, but my screenshots default to being?JPEG files.
I normally use <Command><Shift><5> (not <4>), so I tried doing a “4” just now.
When I pressed <Return>, the thumbnail appeared on the desktop; I double-clicked?that to open it up fully, then clicked on the “Send To” box in the upper right, and?chose Preview. The image opened fully.
When I went to my Screenshots folder, I could see that it was a .jpg file.