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Screenshot won't open with Preview


 

Google hasn't been very helpful with this issue. I updated to Catalina a couple days ago. Took a screenshot this morning using Command+Shift+4. Preview displays this error message when I try to open it:

The file ¡°Screen Shot 2019-11-01 at 6.33.49 AM¡± couldn¡¯t be opened.

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I can open other files in Preview. I tried changing the name of the screenshot to?include .png at the end. That didn't help.

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I frequently need to attach screenshots to emails, and when I try to do that, I get this message:

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This message contains attachments that are still being loaded.

Please wait for the attachments to complete and try again.

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Any ideas for a fix? Thanks.

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Debbi McNeer

MacBook Air (early 2015)

Catalina 10.15.1

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