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My mail app keeps suddenly shutting down. Unfortunately I didn’t take a screen shot of the error message. But I am wondering is there some way to reset mail (reset might not be the correct term)?
Joan
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HI
A reinstall of the latest update for your version of the operating system replaces the application files - in case there is corruption there.
Have you tried a Safe Boot to see if Mali crashes while in Safe Mode? Perhaps it is a third party component creating the issue,
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On Mar 18, 2020, at 5:43 PM, Joan Sax via Groups.Io <jsax@...> wrote:
My mail app keeps suddenly shutting down. Unfortunately I didn’t take a screen shot of the error message. But I am wondering is there some way to reset mail (reset might not be the correct term)?
Joan
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I’m on High Sierra 10.13.6, and recently I’ve been noticing it too. On Feb 5 I ran security update 2020-001. I don’t know if it started then or not, I think a good deal later. It often happens when I send a message, but it is after it is sent, as it does exist in the sent folder. Since the message is sent it is no big deal. One thing I have seen, though, is when I click on the restart button it does not. I have to relaunch Mail from the dock. On Mar 18, 2020, at 8:43 PM, Joan Sax via Groups.Io < jsax@...> wrote:
My mail app keeps suddenly shutting down. Unfortunately I didn’t take a screen shot of the error message. But I am wondering is there some way to reset mail (reset might not be the correct term)?
Joan
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On Mar 18, 2020, at 5:43 PM, Joan Sax via Groups.Io wrote: My mail app keeps suddenly shutting down. Unfortunately I didn’t take a screen shot of the error message. But I am wondering is there some way to reset mail (reset might not be the correct term)? Whenever I've seen this, it's been due to a malformed/malicious/spammy e-mail message that Mail has encountered on your ISP's server. The way to deal with that is to log into your ISP's mail server using the Web-based interface most ISP's provide and to delete the problematic e-mail manually. The problematic one is usually easy to spot. It's usually either spammy or unreadable. If your ISP doesn't offer a Web interface, you can use: MyPOPBarrier (free) Another option is to hit Command+i in Mail, which will bring up a window "Account Info" allowing deletions of messages from your ISP's mail server. ___________________________________________ Randy B. Singer Co-author of The Macintosh Bible (4th, 5th, and 6th editions) Macintosh OS X Routine Maintenance ___________________________________________
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On Mar 18, 2020, at 10:34 PM, Randy B. Singer < randy@...> wrote:
Another option is to hit Command+i in Mail, which will bring up a window "Account Info" allowing deletions of messages from your ISP's mail server.
Could you elaborate on that one, Randy. I’m on Mail 13.0 in Catalina. I’m using the 3-pane view, which I suspect most people do. When I type “Command-i”, nothing happens. When I open Mail help and review the listed shortcuts (or drop each menu in turn), I don’t see anything that corresponds to “Command-i.” Is that an interface element that’s available only under certain conditions?
Thanks so much,
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Jim Robertson
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On Mar 19, 2020, at 8:28 AM, jimrobertson via Groups.Io < jimrobertson@...> wrote:
Could you elaborate on that one, Randy
Oops, I should have sent that one as a question, not a statement.
And, combing through the menus again, I do see <Command-Option-I>, but the item is non-selectable, and I cannot figure out how to change that.
--?
Jim Robertson
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On Mar 19, 2020, at 7:28 AM, jimrobertson via Groups.Io wrote: Could you elaborate on that one, Randy. I’m on Mail 13.0 in Catalina. I’m using the 3-pane view, which I suspect most people do. When I type “Command-i”, nothing happens. When I open Mail help and review the listed shortcuts (or drop each menu in turn), I don’t see anything that corresponds to “Command-i.” Is that an interface element that’s available only under certain conditions? Sorry, in Catalina it's a bit different: <> ___________________________________________ Randy B. Singer Co-author of The Macintosh Bible (4th, 5th, and 6th editions) Macintosh OS X Routine Maintenance ___________________________________________
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When I type CMD-+ in my Catalina Mail, the text font gets bigger!
Christopher
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On 20 Mar 2020, at 2:04 pm, Randy B. Singer <randy@...> wrote:
On Mar 19, 2020, at 7:28 AM, jimrobertson via Groups.Io wrote:
Could you elaborate on that one, Randy. I’m on Mail 13.0 in Catalina. I’m using the 3-pane view, which I suspect most people do. When I type “Command-i”, nothing happens. When I open Mail help and review the listed shortcuts (or drop each menu in turn), I don’t see anything that corresponds to “Command-i.” Is that an interface element that’s available only under certain conditions? Sorry, in Catalina it's a bit different:
<>
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Randy B. Singer
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Has since 10.8.5. Not sure how far beyond that.
Best Wishes from Bob Beckham
FCC Radiotelephone Lic P1-6S-2422
Sent from my iPhone 10r
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On Mar 19, 2020, at 11:26 PM, Christopher Collins via Groups.Io <maclist@...> wrote:
When I type CMD-+ in my Catalina Mail, the text font gets bigger!
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10.15.3 is my current version.
Christopher
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On 20 Mar 2020, at 2:33 pm, Bob Beckham via Groups.Io <rbeckhm@...> wrote:
Has since 10.8.5. Not sure how far beyond that.
Best Wishes from Bob Beckham
FCC Radiotelephone Lic P1-6S-2422
Sent from my iPhone 10r
On Mar 19, 2020, at 11:26 PM, Christopher Collins via Groups.Io <maclist@...> wrote:
When I type CMD-+ in my Catalina Mail, the text font gets bigger!
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I am still getting these shutdowns. I did go to Mailbox/Rebuild, and that didn’t help. I then went to mail connection doctor and saw the following:
Account name Account Type
iCloud SMTP
iCloud IMAP
I don’t know what either of those mean, but I am wondering why there are 2 accounts with the same name and different type. Is this significant or not?
Any further ideas?
Joan
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Hi Joan.
Think of it this way:
Incoming Mail - IMAP
Sending Mail - SMTP
Imagine a building with two windows - you line up to receive your mail at the Incoming Mail Access Protocol window (port on a server)and then to send any messages you line up at the Sending Mail Transport Protocol. At each window you have to confirm its you - with a username and password.
So yes, each email address would have two accounts.
Does that help?
That should have nothing to do with the Mail crashes.
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On Mar 24, 2020, at 5:07 PM, Joan Sax via Groups.Io <jsax@...> wrote:
I am still getting these shutdowns. I did go to Mailbox/Rebuild, and that didn’t help. I then went to mail connection doctor and saw the following:
Account name Account Type
iCloud SMTP
iCloud IMAP
I don’t know what either of those mean, but I am wondering why there are 2 accounts with the same name and different type. Is this significant or not?
Any further ideas?
Joan
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On Mar 24, 2020, at 5:07 PM, Joan Sax via Groups.Io wrote: I am still getting these shutdowns. Did you try the suggestion that I made on the list earlier to see if there is a malicious/corrupted email on your ISP's server, and if so remove it? ___________________________________________ Randy B. Singer Co-author of The Macintosh Bible (4th, 5th, and 6th editions) Macintosh OS X Routine Maintenance ___________________________________________
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On Mar 24, 2020, at 6:13 PM, Paul < paul@...> wrote:
So yes, each email address would have two accounts.
Does that help?
That should have nothing to do with the Mail crashes.
Is there a possibility that IS the problem? I say this because I know that one of my ISPs changed its host configurations a few years ago so that the preferred outgoing mail server was no longer named “SMTP.” However, I think the result of this would just be an inability to send mail from that account, rather than the application crashing.
--?
Jim Robertson
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Paul
Bob Beckham