|
Good morning all, My mail rules are misbehaving terribly! ? I keep all my mail in folders, each one with a “rule” to direct all email to that folder. For instance: ?macsupportcentral has it’s own folder, and a rule set up so that if [macsupportcentral] is in the subject line, the mail would instantly go to that folder.
So this morning I got a pop up warning that the macsupportcentral folder didn’t exist, and it couldn’t move the mail to a non-existant folder. ?The pop-up persisted and would not let me do anything other than force quit mail.
I ended up going to mail on my iPhone and deleting the messages from macsupportcentral, and then opening mail on my Mac.
I went into “rules” to see what was wrong, and the folder for macsupportcentral was unchecked. ?I checked it - the same thing happened the next time mail came in.
I have about 30 mail rules, and the rest of them work fine, it’s just the mail coming from the 3 ?I belong to that are causing the problem, so I deleted those rules, quit mail, reopened mail and the same thing happened.
Again, deleted the mail on my phone so I could get into Mail on my Mac. Opened Rules and the rules that I delete were back, and were unchecked again. I deleted the rules, closed Mail and re-opened it - same thing - over and over again.
I got mad at this point and decided to delete ALL of my mail rules, thinking there was a glitch somewhere. ?One by one I removed them. Closed Mail, re-opened Mail and checked - all the rules were there again, but they were all unchecked.
I can’t delete them!!!
Please, someone help me get his straightened out. ?Is there a place on my Mac that stores the mail rules outside of Mail, where perhaps I can permanently delete the rules and start over from scratch?
Any help would be greatly appreciated! Janet
|
Hi Janet
Try (on all your devices) turning off the iCloud mail in the appropriate settings for iCloud.?
I suspect it’s the iCloud attempting to synch the rules which is causing the issues.? . Some imagination required.?
toggle quoted message
Show quoted text
On Nov 4, 2019, at 3:41 AM, Janet Brunner via Groups.Io <janetsbrunner@...> wrote:
? Good morning all, My mail rules are misbehaving terribly! ? I keep all my mail in folders, each one with a “rule” to direct all email to that folder. For instance: ?macsupportcentral has it’s own folder, and a rule set up so that if [macsupportcentral] is in the subject line, the mail would instantly go to that folder.
So this morning I got a pop up warning that the macsupportcentral folder didn’t exist, and it couldn’t move the mail to a non-existant folder. ?The pop-up persisted and would not let me do anything other than force quit mail.
I ended up going to mail on my iPhone and deleting the messages from macsupportcentral, and then opening mail on my Mac.
I went into “rules” to see what was wrong, and the folder for macsupportcentral was unchecked. ?I checked it - the same thing happened the next time mail came in.
I have about 30 mail rules, and the rest of them work fine, it’s just the mail coming from the 3 ?I belong to that are causing the problem, so I deleted those rules, quit mail, reopened mail and the same thing happened.
Again, deleted the mail on my phone so I could get into Mail on my Mac. Opened Rules and the rules that I delete were back, and were unchecked again. I deleted the rules, closed Mail and re-opened it - same thing - over and over again.
I got mad at this point and decided to delete ALL of my mail rules, thinking there was a glitch somewhere. ?One by one I removed them. Closed Mail, re-opened Mail and checked - all the rules were there again, but they were all unchecked.
I can’t delete them!!!
Please, someone help me get his straightened out. ?Is there a place on my Mac that stores the mail rules outside of Mail, where perhaps I can permanently delete the rules and start over from scratch?
Any help would be greatly appreciated! Janet
|
Janet, I was going to ask where you had your rules, cut Paul's response made the most sense. I assume you have your Rules in the Cloud and not on a Device. I also assume that all of your Devices are compatible, and not are unsupported.?
I have an unsupported Device because I am using an OLD OS.
On Nov 4, 2019, at 7:49 AM, Paul wrote: Hi Janet
Try (on all your devices) turning off the iCloud mail in the appropriate settings for iCloud.?
I suspect it’s the iCloud attempting to synch the rules which is causing the issues.? . Some imagination required.? ? Good morning all, My mail rules are misbehaving terribly! ? I keep all my mail in folders, each one with a “rule” to direct all email to that folder. For instance: ?macsupportcentral has it’s own folder, and a rule set up so that if [macsupportcentral] is in the subject line, the mail would instantly go to that folder.
So this morning I got a pop up warning that the macsupportcentral folder didn’t exist, and it couldn’t move the mail to a non-existant folder. ?The pop-up persisted and would not let me do anything other than force quit mail.
I ended up going to mail on my iPhone and deleting the messages from macsupportcentral, and then opening mail on my Mac.
I went into “rules” to see what was wrong, and the folder for macsupportcentral was unchecked. ?I checked it - the same thing happened the next time mail came in.
I have about 30 mail rules, and the rest of them work fine, it’s just the mail coming from the 3 ?I belong to that are causing the problem, so I deleted those rules, quit mail, reopened mail and the same thing happened.
Again, deleted the mail on my phone so I could get into Mail on my Mac. Opened Rules and the rules that I delete were back, and were unchecked again. I deleted the rules, closed Mail and re-opened it - same thing - over and over again.
I got mad at this point and decided to delete ALL of my mail rules, thinking there was a glitch somewhere. ?One by one I removed them. Closed Mail, re-opened Mail and checked - all the rules were there again, but they were all unchecked.
I can’t delete them!!!
Please, someone help me get his straightened out. ?Is there a place on my Mac that stores the mail rules outside of Mail, where perhaps I can permanently delete the rules and start over from scratch?
Any help would be greatly appreciated! Janet
|
I did as you suggested Paul, and then restarted both my Mac and my?iPhone before turning them both on again.Didn’t make any difference. Was I suppose to do something?else?while they were turned off?I called Apple this morning. ?They screen shared and recorded what was?going on. ?Basically my Mail Rules are not working. ?I can't?add?any rules without them being deleted when I close Mail and re-open it. I?can't make changes to any of the rules, they revert back?to?original when I close Mail and re-open it I can't delete?any of the rules because they come right back when I close Mail and?re-open it.Apple is passing this on to the higher ups?to figure?out and will get back to me on Wednesday.Janet
toggle quoted message
Show quoted text
On Nov 4, 2019, at 9:49 AM, Paul < paul@...> wrote:
Hi Janet
Try (on all your devices) turning off the iCloud mail in the appropriate settings for iCloud.?
I suspect it’s the iCloud attempting to synch the rules which is causing the issues.? . Some imagination required.? ? Good morning all, My mail rules are misbehaving terribly! ? I keep all my mail in folders, each one with a “rule” to direct all email to that folder. For instance: ?macsupportcentral has it’s own folder, and a rule set up so that if [macsupportcentral] is in the subject line, the mail would instantly go to that folder.
So this morning I got a pop up warning that the macsupportcentral folder didn’t exist, and it couldn’t move the mail to a non-existant folder. ?The pop-up persisted and would not let me do anything other than force quit mail.
I ended up going to mail on my iPhone and deleting the messages from macsupportcentral, and then opening mail on my Mac.
I went into “rules” to see what was wrong, and the folder for macsupportcentral was unchecked. ?I checked it - the same thing happened the next time mail came in.
I have about 30 mail rules, and the rest of them work fine, it’s just the mail coming from the 3 ?I belong to that are causing the problem, so I deleted those rules, quit mail, reopened mail and the same thing happened.
Again, deleted the mail on my phone so I could get into Mail on my Mac. Opened Rules and the rules that I delete were back, and were unchecked again. I deleted the rules, closed Mail and re-opened it - same thing - over and over again.
I got mad at this point and decided to delete ALL of my mail rules, thinking there was a glitch somewhere. ?One by one I removed them. Closed Mail, re-opened Mail and checked - all the rules were there again, but they were all unchecked.
I can’t delete them!!!
Please, someone help me get his straightened out. ?Is there a place on my Mac that stores the mail rules outside of Mail, where perhaps I can permanently delete the rules and start over from scratch?
Any help would be greatly appreciated! Janet
|
Brent, I set up all my Rules within the Mail app, under preferences/rules. ?How do I tell if they’re in the cloud? ? I’m using an iMac with the latest Catalina updates (see below), and an iPhone 7+ that’s current with the latest updates.
As I mentioned to Paul, Apple is working on it and hopefully will find a cure soon, as this is driving me up the wall.
toggle quoted message
Show quoted text
On Nov 4, 2019, at 3:10 PM, Brent via Groups.Io < whodo678@...> wrote:
Janet, I was going to ask where you had your rules, cut Paul's response made the most sense. I assume you have your Rules in the Cloud and not on a Device. I also assume that all of your Devices are compatible, and not are unsupported.?
I have an unsupported Device because I am using an OLD OS.
Brent
On Nov 4, 2019, at 7:49 AM, Paul wrote: Hi Janet
Try (on all your devices) turning off the iCloud mail in the appropriate settings for iCloud.?
I suspect it’s the iCloud attempting to synch the rules which is causing the issues.? . Some imagination required.? ?Good morning all, My mail rules are misbehaving terribly! ? I keep all my mail in folders, each one with a “rule” to direct all email to that folder. For instance: ?macsupportcentral has it’s own folder, and a rule set up so that if [macsupportcentral] is in the subject line, the mail would instantly go to that folder.
So this morning I got a pop up warning that the macsupportcentral folder didn’t exist, and it couldn’t move the mail to a non-existant folder. ?The pop-up persisted and would not let me do anything other than force quit mail.
I ended up going to mail on my iPhone and deleting the messages from macsupportcentral, and then opening mail on my Mac.
I went into “rules” to see what was wrong, and the folder for macsupportcentral was unchecked. ?I checked it - the same thing happened the next time mail came in.
I have about 30 mail rules, and the rest of them work fine, it’s just the mail coming from the 3??I belong to that are causing the problem, so I deleted those rules, quit mail, reopened mail and the same thing happened.
Again, deleted the mail on my phone so I could get into Mail on my Mac. Opened Rules and the rules that I delete were back, and were unchecked again. I deleted the rules, closed Mail and re-opened it - same thing - over and over again.
I got mad at this point and decided to delete ALL of my mail rules, thinking there was a glitch somewhere. ?One by one I removed them. Closed Mail, re-opened Mail and checked - all the rules were there again, but they were all unchecked.
I can’t delete them!!!
Please, someone help me get his straightened out. ?Is there a place on my Mac that stores the mail rules outside of Mail, where perhaps I can permanently delete the rules and start over from scratch?
Any help would be greatly appreciated! Janet
|
On Nov 4, 2019, Janet Brunner wrote: I set up all my Rules within the Mail app, under preferences/rules. ?How do I tell if they’re in the cloud?
I see you’re an ?? @me.com? ?? So am I.
I’ve had a detailed set of rules in Apple Mail on my Mac for many years. Using IMAP on my Mac, iPhone, and iPad, my mail and mailboxes neatly synchronize among all three – IF the Mac is booted up.
When all the sorting was done on the Mac, mail didn’t get sorted if I was reading it remotely on my iPad, but the Mac was turned off at home.
So I took a different approach – I logged into iCloud, opened Mail on that website, and set up all the sorting filters there, since that was the first place my incoming mail went, before even going to my Mac, iPad, or iPhone.
Of course, I also DISabled those rules on my Mac.
This is all by way of saying that, in MY experience, rules do NOT synch. Having them on the mail server is the most efficient method.
|
Jim, Thanks for the advice. ?I’ve noticed too that my mail doesn’t sort on my iPhone when my Mac isn’t on, and I hated that!!! I quite honestly did not know I could set up rules at . ?I just set up my first rule there and it’s quite simple. ?I’ll be spending awhile getting the rest set up, but am really excited that they will sort on my phone too. ?When I’m finished I will try to delete the rules on my Mac - but that’s where the problem has been, I haven’t been able to delete or alter them in any way. ?Maybe the change will fix that little problem. ?I’ll hope for the best. Thanks again for the advice, I sure do appreciate it!
toggle quoted message
Show quoted text
On Nov 4, 2019, at 7:36 PM, Jim Saklad via Groups.Io < jimdoc@...> wrote:
On Nov 4, 2019, Janet Brunner wrote: I set up all my Rules within the Mail app, under preferences/rules. ?How do I tell if they’re in the cloud?
I see you’re an ?? @me.com? ?? So am I.
I’ve had a detailed set of rules in Apple Mail on my Mac for many years. Using IMAP on my Mac, iPhone, and iPad, my mail and mailboxes neatly synchronize among all three – IF the Mac is booted up.
When all the sorting was done on the Mac, mail didn’t get sorted if I was reading it remotely on my iPad, but the Mac was turned off at home.
So I took a different approach – I logged into iCloud, opened Mail on that website, and set up all the sorting filters there, since that was the first place my incoming mail went, before even going to my Mac, iPad, or iPhone.
Of course, I also DISabled those rules on my Mac.
This is all by way of saying that, in MY experience, rules do NOT synch. Having them on the mail server is the most efficient method.
|
Those created within Mail.app are on your Mac Only.?
You have to open iCloud dot com, go into Mail there, and create the Rules and I guess Folders there for IMAP accounts.?
I have yet to do it, myself. All my accounts are IMAP, but if I move or delete an email on my Mac, I no longer can see that email on my iPhone or iPad. The folders should appear on the other devices, but I would change the name slightly until you move over all the emails from you folders on the Mac.
--- As an aside, since my OS, 10.7.5, there that been some very low level changes in Mail, Contacts, and Calendar up until 10.14. Catalina, 10.15 seems to be another low level change. It is causing a lot of issues as the servers switch over, and conflicts with older OS. For example, I can not only use one browser to access iCloud, and it is not Safari. It is the one that gives me the most problems with more other sites.
Brent MacBook Pro,?15",?early 2008, OS X 10.7.5 iPhone 4S, iOS 9.3.6 iPad 3rd gen, iOS 9.3.5
On Nov 4, 2019, at 1:25 PM, Janet Brunner via Groups.Io wrote: Brent, I set up all my Rules within the Mail app, under preferences/rules. ?How do I tell if they’re in the cloud? ? I’m using an iMac with the latest Catalina updates (see below), and an iPhone 7+ that’s current with the latest updates.
As I mentioned to Paul, Apple is working on it and hopefully will find a cure soon, as this is driving me up the wall. Janet? <Screen Shot 2019-11-04 at 3.24.28 PM.jpg> On Nov 4, 2019, at 3:10 PM, Brent via Groups.Io < whodo678@...> wrote:
Janet, I was going to ask where you had your rules, cut Paul's response made the most sense. I assume you have your Rules in the Cloud and not on a Device. I also assume that all of your Devices are compatible, and not are unsupported.?
I have an unsupported Device because I am using an OLD OS.
Brent
On Nov 4, 2019, at 7:49 AM, Paul wrote: Hi Janet
Try (on all your devices) turning off the iCloud mail in the appropriate settings for iCloud.?
I suspect it’s the iCloud attempting to synch the rules which is causing the issues.? . Some imagination required.? ?Good morning all, My mail rules are misbehaving terribly! ? I keep all my mail in folders, each one with a “rule” to direct all email to that folder. For instance: ?macsupportcentral has it’s own folder, and a rule set up so that if [macsupportcentral] is in the subject line, the mail would instantly go to that folder.
So this morning I got a pop up warning that the macsupportcentral folder didn’t exist, and it couldn’t move the mail to a non-existant folder. ?The pop-up persisted and would not let me do anything other than force quit mail.
I ended up going to mail on my iPhone and deleting the messages from macsupportcentral, and then opening mail on my Mac.
I went into “rules” to see what was wrong, and the folder for macsupportcentral was unchecked. ?I checked it - the same thing happened the next time mail came in.
I have about 30 mail rules, and the rest of them work fine, it’s just the mail coming from the 3??I belong to that are causing the problem, so I deleted those rules, quit mail, reopened mail and the same thing happened.
Again, deleted the mail on my phone so I could get into Mail on my Mac. Opened Rules and the rules that I delete were back, and were unchecked again. I deleted the rules, closed Mail and re-opened it - same thing - over and over again.
I got mad at this point and decided to delete ALL of my mail rules, thinking there was a glitch somewhere. ?One by one I removed them. Closed Mail, re-opened Mail and checked - all the rules were there again, but they were all unchecked.
I can’t delete them!!!
Please, someone help me get his straightened out. ?Is there a place on my Mac that stores the mail rules outside of Mail, where perhaps I can permanently delete the rules and start over from scratch?
Any help would be greatly appreciated! Janet
|
Jim, I had not gotten to this email, yet, and just posted the same suggestion in another email.
Brent
On Nov 4, 2019, at 5:36 PM, Jim Saklad via Groups.Io wrote: On Nov 4, 2019, Janet Brunner wrote: I set up all my Rules within the Mail app, under preferences/rules. ?How do I tell if they’re in the cloud?
I see you’re an ?? @me.com? ?? So am I.
I’ve had a detailed set of rules in Apple Mail on my Mac for many years. Using IMAP on my Mac, iPhone, and iPad, my mail and mailboxes neatly synchronize among all three – IF the Mac is booted up.
When all the sorting was done on the Mac, mail didn’t get sorted if I was reading it remotely on my iPad, but the Mac was turned off at home.
So I took a different approach – I logged into iCloud, opened Mail on that website, and set up all the sorting filters there, since that was the first place my incoming mail went, before even going to my Mac, iPad, or iPhone.
Of course, I also DISabled those rules on my Mac.
This is all by way of saying that, in MY experience, rules do NOT synch. Having them on the mail server is the most efficient method.
|
Janet Brunner
Paul
Brent
Jim Saklad