On 5 Dec 2023, at 00:07, Gijzette <gsstrickland@...> wrote:

Paul,

Yes, holding the power button until I see more options. Then pressing the shift key while having over options but never get the "Continue in Safe Mode" dialog. Very strange.?

I ran EntrCheck?Pro and the major issues pointed out were unsigned file. These are files my company installed such as jamf profiles and cyberark security software. Gatekeeper and Apple security disabled. I'm not allowed to turn these on. Instead company installed cyberark, Microsoft defender (yes, I know) and Crowdstrike Falcon.?

Here is what the report has for Major & Minor

Major Issues:
Anything that appears on this list needs immediate attention.
Unsigned files - There are unsigned software files installed that could be
malicious and should be reviewed.
Gatekeeper disabled - Gatekeeper security protection is disabled. This
computer is at risk of malware infection.
Apple security disabled - Apple security software is disabled. This computer is
at risk of malware infection.
Minor Issues:
These issues do not need immediate attention but they may indicate future
problems or opportunities for improvement.
System extensions installed - This computer has system extensions installed.
System extensions can be difficult to uninstall.
No Time Machine backup - Time Machine backup not found.
Configuration profiles found - This computer may have configuration profiles
installed.
Heavy RAM usage - Apps are using a large amount of RAM.
Apps crashing - There have been numerous app crashes.
Apps with heavy CPU usage - There have been numerous cases of apps with
heavy CPU usage.
Unsigned files - There are unsigned software files installed. These files could
be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications
running in the background.
Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not
work in the future.
Sharing enabled - This computer has sharing services enabled that could be a security risk.?

Let me know if there's anything else in the report you want to see. I'm not sure I can attach the report here.?

~~Gijzette

On Mon, Dec 4, 2023 at 11:55?AM Paul via??<paul=[email protected]> wrote:

Hi

Are you following the instructions for Safe Boot for the M series?

Continue holding the power button on startup imtol you see More Options?

Can you run EntrCheck Pro to identify issues?

Paul

On Dec 4, 2023, at 8:44 AM, Gijzette <gsstrickland@...> wrote:

I have a 2021 M1 MacBook Pro that is issued to me by my company. A couple of weeks ago finder started giving me issues. I get the spinning beach ball and have to force quit finder. When I go into the force quit selection it shows finder is not responding.?

I attempted to boot into safe mode to see if that resolved the?issue, using the instructions on Apple's support page for the M1, but I was unable to get into safe mode. I gave up after 3 tries. This was on Thursday evening and after the Mac booted up finder worked fine all day Friday. I put my Mac to sleep Friday evening, used it for a few minutes on Sunday then put it back to sleep. Today, finder is back to the spinning beach ball and I have to force quit it.?

I use finder multiple times throughout the day so this is very frustrating. If this was my personal Mac I would perform an OS repair. Since this is not my personal Mac I'm not sure what the company has installed that will be uninstalled by doing an OS repair.?

Does anyone have any suggestions for me to try? Any idea what my company could've changed to prevent me from booting into safe mode?

Thanks!

~~Gijzette