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Sony replacement parts

 

I have a Sony 400 disc DVD changer model DVP-CX995V. My repair man says it needs the laser assembly and it has now been at his shop for over eight months. He is not a ripoff guy, he used to live in my apartment building and was friends with everyone and his shop is in good standing with the Better Business Bureau. His parts supplier did verify receiving his parts request, so, I am wondering if anyone can shed some light as to why it is taking so long to get the Sony part that he needs.

Thanks.
Randy
Nuno T.
 

Hi,

I've been working with Sony the same way as your friend, for the past five
years. For some older parts IT IS NORMAL (unfortunatly) for Sony to take so
long.
The only answer I ever got directly from the main house in Japan is that the
part(s) are discontinued and will be manufactured only when demand for them
so justifys.

And that's the end of it! So much for Sony reputation...

Good luck

Nuno T.

-----Original Message-----
From: Electronics_101@...
[mailto:Electronics_101@...] On Behalf Of Randy
Sent: quinta-feira, 27 de Janeiro de 2011 6:42
To: Electronics_101@...
Subject: [Electronics_101] Sony replacement parts

I have a Sony 400 disc DVD changer model DVP-CX995V. My
repair man says it needs the laser assembly and it has now
been at his shop for over eight months. He is not a ripoff
guy, he used to live in my apartment building and was friends
with everyone and his shop is in good standing with the
Better Business Bureau. His parts supplier did verify
receiving his parts request, so, I am wondering if anyone can
shed some light as to why it is taking so long to get the
Sony part that he needs.

Thanks.
Randy
Mark Tolleson
 

Just curious, did you unload all your discs before taking it in? Did you save all your disc packaging?

Mark

Sent from my iPhone.

On Jan 27, 2011, at 1:42 AM, "Randy" <solargasfarts@...> wrote:

I have a Sony 400 disc DVD changer model DVP-CX995V. My repair man says it needs the laser assembly and it has now been at his shop for over eight months. He is not a ripoff guy, he used to live in my apartment building and was friends with everyone and his shop is in good standing with the Better Business Bureau. His parts supplier did verify receiving his parts request, so, I am wondering if anyone can shed some light as to why it is taking so long to get the Sony part that he needs.

Thanks.
Randy


[Non-text portions of this message have been removed]
lists
 

In article
<!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAtygyw8fVFU6qnS4J8m/QKMKAAAAQAAAAsZ9ccwnJbEGJO1GJlv9VnQEAAAAA@...>,
Nuno T. <nuno-t@...> wrote:
Hi,
I've been working with Sony the same way as your friend, for the past
five years. For some older parts IT IS NORMAL (unfortunatly) for Sony to
take so long. The only answer I ever got directly from the main house in
Japan is that the part(s) are discontinued and will be manufactured only
when demand for them so justifys.
And they can be F@$%**g stupidly expensive!

--
Stuart Winsor

Midland RISC OS show - Sat July 9th 2011
 

years ago when I had a computer store I contacted Sony corporate re repairs on
a monitor that had been sent in for repairs over 6 months before. I asked them
to return the unit unrepaired so I could place it in my store window with a sign
telling why I couldnt in all conscience sell Sony monitors anymore. My customer
had a free upgrade to a bigger better monitor within a week.
Some companies just build stuff. A friend of mine who had toured Sony in Japan
said if a board failed they didnt repair it - they crushed it. They dont even
repair their own stuff they just build another. Our throwaway society
Kirk





________________________________
From: Mark Tolleson <mark1200sportyrider@...>
To: "Electronics_101@..." <Electronics_101@...>
Sent: Thu, January 27, 2011 6:30:07 AM
Subject: Re: [Electronics_101] Sony replacement parts

?
Just curious, did you unload all your discs before taking it in? Did you save
all your disc packaging?

Mark

Sent from my iPhone.

On Jan 27, 2011, at 1:42 AM, "Randy" <solargasfarts@...> wrote:

I have a Sony 400 disc DVD changer model DVP-CX995V. My repair man says it
needs the laser assembly and it has now been at his shop for over eight months.
He is not a ripoff guy, he used to live in my apartment building and was friends
with everyone and his shop is in good standing with the Better Business Bureau.
His parts supplier did verify receiving his parts request, so, I am wondering if
anyone can shed some light as to why it is taking so long to get the Sony part
that he needs.

Thanks.
Randy

[Non-text portions of this message have been removed]




[Non-text portions of this message have been removed]
 

Some companies just build stuff. A friend of mine who had toured Sony in Japan
said if a board failed they didnt repair it - they crushed it. They dont even
repair their own stuff they just build another.?
Of course. Why repair? !! ?? Cost of parts is minuscule.? The cost of skilled labor to debug a board is expensive.? And even then there's no guarantee the "fixed" board will work flawlessly.? When a customer gets a fixed machine that fails again - it costs them more money (lost future sales).

I once bought Averatec laptop.? It was returned to the factory 3 times (starting within days of purchase).? The third time they AGAIN wanted to install another new HD.? I had to spend few hours talking to the tech and the tech's manager that it isn't the HD but the motherboard.? And it was finally fixed with a new motherboard.? Now I would not buy another Averatec computer (due to my bad experience of repeat returns).



Jong
 

Nice solution to help the customer.

It does not surprise me that Sony does not repair older parts; it takes too much time to debug. Also, some parts may not be available since they were probably custom and that part is no longer made. Sony's design cycle is about 6 months. And by the time it hits the market, a new version is being moved into production. Some exceptions do exist such as PS systems.

Furthermore, with production all being moved to China, not many parts are left in Japan once production is started - why keep anything that is out-dated.

(I do know about the timing since Sony was my customer years ago when I worked in the semiconductor industry. Visited them three to four times a year; several sites around Tokyo. I do even have the GPS coordinates from my heavy travel days; Toshiba, Philips, even out of Japan such as LG, Samsung, Acer, etc.)

Derek Koonce
DDK Interactive Consulting Services

On 1/27/2011 6:41 AM, Kirk McLoren wrote:


years ago when I had a computer store I contacted Sony corporate re repairs on
a monitor that had been sent in for repairs over 6 months before. I asked them
to return the unit unrepaired so I could place it in my store window with a sign
telling why I couldnt in all conscience sell Sony monitors anymore. My customer
had a free upgrade to a bigger better monitor within a week.
Some companies just build stuff. A friend of mine who had toured Sony in Japan
said if a board failed they didnt repair it - they crushed it. They dont even
repair their own stuff they just build another. Our throwaway society
Kirk

________________________________
From: Mark Tolleson <mark1200sportyrider@... <mailto:mark1200sportyrider%40yahoo.com>>
To: "Electronics_101@... <mailto:Electronics_101%40yahoogroups.com>" <Electronics_101@... <mailto:Electronics_101%40yahoogroups.com>>
Sent: Thu, January 27, 2011 6:30:07 AM
Subject: Re: [Electronics_101] Sony replacement parts


Just curious, did you unload all your discs before taking it in? Did you save
all your disc packaging?

Mark

Sent from my iPhone.

On Jan 27, 2011, at 1:42 AM, "Randy" <solargasfarts@... <mailto:solargasfarts%40yahoo.com>> wrote:

I have a Sony 400 disc DVD changer model DVP-CX995V. My repair man
says it
needs the laser assembly and it has now been at his shop for over
eight months.
He is not a ripoff guy, he used to live in my apartment building and
was friends
with everyone and his shop is in good standing with the Better
Business Bureau.
His parts supplier did verify receiving his parts request, so, I am
wondering if
anyone can shed some light as to why it is taking so long to get the
Sony part
that he needs.

Thanks.
Randy
 

And they can be F@$%**g stupidly expensive!

That's not their fault.? That's our fault.

When I was traveling to far east asia, the locals are dirty cheap.? They just won't pay a lot for product made by unskilled laborers.? So restaurant food is dirt cheap.? The same dish (noodle dish) cost $2 (USD equivalent) there and here in NYC it cost $9.? The same is true of anything that can be made by unskilled labor (back there).? People are so cheap, they NEVER tip.? They bargain like crazy for everything - and tip is like giving away free money!!

If we weren't so willing to fork over our cash, the price of things will drop.? And I'll be a little bit richer.


Jong

P.S.? when I say "unskilled labor" I'm talking about kind of jobs usually done by people without college type of edu (no offense intended).? For me, I can't cook to save my life - and that's a skill I can't master.? Cooking is a real skill in my book.






[Non-text portions of this message have been removed]
 

... not many parts are left in Japan once production is
started - why keep anything that is out-dated.
to.... keep customers happy, maybe?

====

Seriously speaking, I do find the solution clever - offer to sell newer model "at discount".? Traditionally warranty and service is not a money making division.? But by up-selling them they get a chance to turn them into return customers.? So clever.


Jong






[Non-text portions of this message have been removed]
 

Yes, I did remove all discs and they are sitting on spindles.

Randy

--- In Electronics_101@..., Mark Tolleson <mark1200sportyrider@...> wrote:

Just curious, did you unload all your discs before taking it in? Did you save all your disc packaging?

Mark

Sent from my iPhone.

On Jan 27, 2011, at 1:42 AM, "Randy" <solargasfarts@...> wrote:

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