Hi,
I've been working with Sony the same way as your friend, for the past five
years. For some older parts IT IS NORMAL (unfortunatly) for Sony to take so
long.
The only answer I ever got directly from the main house in Japan is that the
part(s) are discontinued and will be manufactured only when demand for them
so justifys.
And that's the end of it! So much for Sony reputation...
Good luck
Nuno T.
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-----Original Message-----
From: Electronics_101@...
[mailto:Electronics_101@...] On Behalf Of Randy
Sent: quinta-feira, 27 de Janeiro de 2011 6:42
To: Electronics_101@...
Subject: [Electronics_101] Sony replacement parts
I have a Sony 400 disc DVD changer model DVP-CX995V. My
repair man says it needs the laser assembly and it has now
been at his shop for over eight months. He is not a ripoff
guy, he used to live in my apartment building and was friends
with everyone and his shop is in good standing with the
Better Business Bureau. His parts supplier did verify
receiving his parts request, so, I am wondering if anyone can
shed some light as to why it is taking so long to get the
Sony part that he needs.
Thanks.
Randy
