Nice solution to help the customer.
It does not surprise me that Sony does not repair older parts; it takes too much time to debug. Also, some parts may not be available since they were probably custom and that part is no longer made. Sony's design cycle is about 6 months. And by the time it hits the market, a new version is being moved into production. Some exceptions do exist such as PS systems.
Furthermore, with production all being moved to China, not many parts are left in Japan once production is started - why keep anything that is out-dated.
(I do know about the timing since Sony was my customer years ago when I worked in the semiconductor industry. Visited them three to four times a year; several sites around Tokyo. I do even have the GPS coordinates from my heavy travel days; Toshiba, Philips, even out of Japan such as LG, Samsung, Acer, etc.)
Derek Koonce
DDK Interactive Consulting Services
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On 1/27/2011 6:41 AM, Kirk McLoren wrote:
years ago when I had a computer store I contacted Sony corporate re repairs on
a monitor that had been sent in for repairs over 6 months before. I asked them
to return the unit unrepaired so I could place it in my store window with a sign
telling why I couldnt in all conscience sell Sony monitors anymore. My customer
had a free upgrade to a bigger better monitor within a week.
Some companies just build stuff. A friend of mine who had toured Sony in Japan
said if a board failed they didnt repair it - they crushed it. They dont even
repair their own stuff they just build another. Our throwaway society
Kirk
________________________________
From: Mark Tolleson <mark1200sportyrider@... <mailto:mark1200sportyrider%40yahoo.com>>
To: "Electronics_101@... <mailto:Electronics_101%40yahoogroups.com>" <Electronics_101@... <mailto:Electronics_101%40yahoogroups.com>>
Sent: Thu, January 27, 2011 6:30:07 AM
Subject: Re: [Electronics_101] Sony replacement parts
Just curious, did you unload all your discs before taking it in? Did you save
all your disc packaging?
Mark
Sent from my iPhone.
On Jan 27, 2011, at 1:42 AM, "Randy" <solargasfarts@... <mailto:solargasfarts%40yahoo.com>> wrote:
I have a Sony 400 disc DVD changer model DVP-CX995V. My repair man
says it
needs the laser assembly and it has now been at his shop for over
eight months.
He is not a ripoff guy, he used to live in my apartment building and
was friends
with everyone and his shop is in good standing with the Better
Business Bureau.
His parts supplier did verify receiving his parts request, so, I am
wondering if
anyone can shed some light as to why it is taking so long to get the
Sony part
that he needs.
Thanks.
Randy
Derek Koonce