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Re: Update: Outlook not sending/receiving messages and not shutting down

 

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Thank you, Brian.? My guess is that I am not using advanced features of Outlook; VBA scripts doesn’t ring a bell.? Because of your prior informative messages about the end of support, I know that action is needed soon.? I will most likely get a later and in-support version of Microsoft Office, probably 2024.? I have saved one of your messages that I believe advises how to do that.? I wasn’t feeling pressure to do it immediately, since support ends in the fall, but if you think there’s a possibility of making Outlook perform better, I might consider it a priority.

?

Katrina

From: [email protected] <[email protected]> On Behalf Of Brian Vogel via groups.io
Sent: Saturday, February 1, 2025 11:00 AM
To: [email protected]
Subject: Re: [M365-Accessibility] Update: Outlook not sending/receiving messages and not shutting down

?

A couple of side notes:? The "classic" standalone versions of Outlook are well-known for being "temperamental" and with difficult to diagnose issues.

?

Outlook 2016 and 2019 both officially go out of support on Oct 14, 2025.

?

Depending on whether or not you use the advanced features of Outlook (e.g. VBA scripts) this is a good time to consider transitioning to New Outlook if you don't intend to upgrade either to a later and in-support version of Microsoft Office (2021 - EOL Oct 13, 2026, or 2024 - EOL Oct 9, 2029) or M365.

?

End of life for Outlook Classic in all its forms is currently slated for October 2029.

--

Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: JAWS Locking up when I open some messages

 

Interesting, Andy. First of all, interesting that you have been unsuccessful in removing the Adobe add-in; makes me feel not quite so alone. You are obviously more tuned in than I, as I have never been told by anybody (including Microsoft or JAWS Support) that an Outlook add-in related to Adobe causing outlook to slow down or even crash altogether, and I have directly asked support agents about the need to remove the Adobe add-in, or the other 3 add-ins. Actually, the JAWS Support agent was only pointing out that add-ins can sometimes cause problems. I have now advised the agent twice about the 4 add-ins in Outlook (including the one related to Adobe), and explained I need support removing add-ins if desired; he has yet to say anything about whether any of the add-ins need to be removed, or offered assistance removing it.

Several weeks ago, I attempted to remove Outlook add-ins, and the program didn't care for that at all. My understanding is that Outlook needed something I had removed to work properly. I ended up contacting Microsoft, who put the add-ins back, and didn't ever say that the Adobe add-in was a problem. I do not care if these add-ins are removed, but I am hesitant to try removing anything as I apparently don't know what I'm doing and/or did something wrong that kind of traumatized me; I so don't need another problem right now. An agent with JAWS Support, while on the phone several weeks ago, when dealing with the mess I caused by removing add-ins, said he knows nothing about add-ins and couldn't advise/support me in that regard. If you are certain that the Adobe add-in should be removed, I guess I could call Microsoft again, to see if they would remove it for me; if the program doesn't care for that, the agent could put it back I assume.

Katrina

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Andy Baracco via groups.io
Sent: Saturday, February 1, 2025 3:29 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

I also have this issue when opening any large message. The reason that the tech you spoke to mentioned addins is because there is a known issue with an Outlook addin related to Adobe that can cause outlook to slow down or even crash altogether.
I have tried to remove this addin without success.
Outlook does automatically disable it.

Andy


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Friday, January 31, 2025 11:48 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

A bit of an update (or follow up) for those experiencing a serious lag when opening certain messages in Outlook. I don’t know why I referred to Outlook as locking up in the subject line; it is probably because I use that phrase in regards to a different Outlook issue, which I have a bit of update for…will address it in a different thread.



I filed a case with JAWS Support a week to 10 days ago regarding the serious lag in performance (JAWS goes silent and it is like the screen is
frozen) when certain messages (lengthy and/or what I believe is referred to as HTML content (graphics, tables, links, photos, etc.) Unfortunately, the agent didn’t always clearly communicate, and apparently they are very busy there. He asked me to send some examples of messages that are troublesome; I did a week ago. It took him almost a week to follow up, and his response was that the problem could not be replicated. The end…no further comment.
I wrote back as tactfully as possible, saying it is good he doesn’t have the problem, but the fact is I and others are having the problem, etc. He responded by saying something like, I think you are using Outlook; I was not, and that might be why I couldn’t replicate the sluggishness.
Seriously? The fact I am accessing email via Outlook is an extremely pertinent detail (emphasized clearly in my original message and replies); how was he not sure about that…whatever.



I wrote back emphasizing the importance of Outlook in regards to this matter. I have no evidence that the lag in JAWS performance happens when accessing email via other means. I reiterated the lag for sure happens with JAWS 2024 and 2025…not sure about 2023, and with Narrator; I do not use NVDA. For those who might care, I will mention here that Alt-Tab doesn’t work…JAWS is totally silent and focus remains on what I assume is the body of the message as it attempts to open. I cannot do anything; not even escape out of the message or close Outlook. The other suggestions on this group have been tried, but again I am stuck, and am forced to wait until JAWS speaks and I’m permitted to take action (e.g. read the message, Alt-Tab, close the message, etc.) To be clear, I encounter messages, like Sam’s Club marketing stuff, that causes JAWS to pause for a few seconds; probably 3-4 seconds. The silence/delay I’m dealing with is way more extreme (e.g. “Happy Birthday” could be sung a minimum of two, and probably three, or more times before JAWS speaks again and/or I can take action)…editing/replying to these messages is even more annoying as the silences happen over and over again. I determined if I erase the original content, there is no delay, but when forwarding messages, you need the content to remain.



The agent then asked again about Outlook add-ins, which he asked, and I answered, earlier in the thread of messages between he/me…what the heck!
The agent obviously is not referencing prior messages. I replied with kindness/respect, but said something that spurred the agent into action; he did some research, sent numerous messages, etc., after that. It was at that point when he finally shared that there was at least one other report about this issue, and it is with the development team. I then learned that the agent forgot to tell me how to send the messages (don’t forward but save/attach files). I had forwarded them, and he accessed them via a program that isn’t Outlook…what a waste of time! I am not in his shoes, have never done his job, etc., so I am trying to go easy on the agent.



After a week of waiting/poor communication, the good news is the matter has finally been passed onto the development team for investigation. I was asked to urge others who share the problem to contact JAWS Support. You could call to report, or send an email. The latter is probably best, so you can share examples of messages that require a significant wait before JAWS speaks again.



In case it helps, Following are steps to attach the troublesome messages.

1. Select the message in the Microsoft Outlook inbox.
2. Press Alt+F to open the File drop down menu.
3. Choose Save As from the menu.
4. Save the file in a location where it can easily be found. The file
should have the name of the email's subject line in your inbox, and will have a .msg extension.
5. Start an email addressed to support@...
<mailto:support@...> , fill in the subject line, and add appropriate comments/information in the body of the message. I recommend your comments alert the reader to look for attached files.
6. Use your preferred method to insert/attach the desired saved files.
7. Send the message.



Whether you call or email, provide information about your system (OS, Outlook version, JAWS version and Serial Number, etc.) Provide information like when the problem started, can the problem be traced to a recent JAWS update or change in Outlook, etc. I recommend you mention that others have reported the same, and those reports were passed onto the development team, and ask could your report be passed on as well.



Katrina

From: [email protected] <[email protected]> On Behalf Of chaltain@... via groups.io
Sent: Tuesday, January 14, 2025 7:30 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I see this with JAWS, Narrator and NVDA. Alt-tabbing away or hitting
control+end don’t seem to be any better for me than just waiting. This
control+has
been a round for years. I think FS addressed it a while ago, but that only made it marginally better, and I agree, it’s gotten worse lately. IMHO, there’s an issue in the AT layer for either Windows or Outlook. FS would know best and should be able to work with Microsoft if needed.



BTW, I don’t have this problem with voiceOver on IOS, so sometimes, I’ll wait to open up such an email until I’m on my phone.



--

Christopher (AKA CJ) =>÷

Chaltain at Outlook, USA



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Wayne23 via groups.io
Sent: Tuesday, January 14, 2025 5:00 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Something else that can work is pressing control+end to go to the bottom of the email and working your way up.



|

Wayne Senior,

Dewsbury, England





On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io < <mailto:pinky14@...> pinky14@...>
wrote:





Hi,

I have tab away from the email then back again and Jaws reads again.

Mr. Ed



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Susan Thompson via groups.io
Sent: Tuesday, January 14, 2025 3:09 AM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



HI all,



I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern.



but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen.



I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that.

Regards

Susan





From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Tuesday, January 14, 2025 5:09 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



This has been an ongoing problem (that I and numerous others have
experienced) for months/years. I’ve tried many things to resolve the problem, but to no avail. Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager. JAWS may not have anything to do with it, but couldn’t hurt to ask.



Katrina



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Steven Hicks via groups.io
Sent: Monday, January 13, 2025 11:17 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though.





From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Brian Vogel via groups.io
Sent: 14 January 2025 04:16
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Have you had the same issue when using either NVDA or Narrator for the same messages? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365.



If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support. They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers.

--

Brian · ♂? · ???? · Virginia, USA - Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

~ Benjamin Disraeli, 1804-1881


--

|

Regards,

Wayne Senior

Latest stable versions of NVDA, JAWS and Narrator.
Re: JAWS Locking up when I open some messages

 

I also have this issue when opening any large message. The reason that the tech you spoke to mentioned addins is because there is a known issue with an Outlook addin related to Adobe that can cause outlook to slow down or even crash altogether.
I have tried to remove this addin without success.
Outlook does automatically disable it.

Andy

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Friday, January 31, 2025 11:48 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

A bit of an update (or follow up) for those experiencing a serious lag when opening certain messages in Outlook. I don’t know why I referred to Outlook as locking up in the subject line; it is probably because I use that phrase in regards to a different Outlook issue, which I have a bit of update for…will address it in a different thread.



I filed a case with JAWS Support a week to 10 days ago regarding the serious lag in performance (JAWS goes silent and it is like the screen is
frozen) when certain messages (lengthy and/or what I believe is referred to as HTML content (graphics, tables, links, photos, etc.) Unfortunately, the agent didn’t always clearly communicate, and apparently they are very busy there. He asked me to send some examples of messages that are troublesome; I did a week ago. It took him almost a week to follow up, and his response was that the problem could not be replicated. The end…no further comment.
I wrote back as tactfully as possible, saying it is good he doesn’t have the problem, but the fact is I and others are having the problem, etc. He responded by saying something like, I think you are using Outlook; I was not, and that might be why I couldn’t replicate the sluggishness.
Seriously? The fact I am accessing email via Outlook is an extremely pertinent detail (emphasized clearly in my original message and replies); how was he not sure about that…whatever.



I wrote back emphasizing the importance of Outlook in regards to this matter. I have no evidence that the lag in JAWS performance happens when accessing email via other means. I reiterated the lag for sure happens with JAWS 2024 and 2025…not sure about 2023, and with Narrator; I do not use NVDA. For those who might care, I will mention here that Alt-Tab doesn’t work…JAWS is totally silent and focus remains on what I assume is the body of the message as it attempts to open. I cannot do anything; not even escape out of the message or close Outlook. The other suggestions on this group have been tried, but again I am stuck, and am forced to wait until JAWS speaks and I’m permitted to take action (e.g. read the message, Alt-Tab, close the message, etc.) To be clear, I encounter messages, like Sam’s Club marketing stuff, that causes JAWS to pause for a few seconds; probably 3-4 seconds. The silence/delay I’m dealing with is way more extreme (e.g. “Happy Birthday” could be sung a minimum of two, and probably three, or more times before JAWS speaks again and/or I can take action)…editing/replying to these messages is even more annoying as the silences happen over and over again. I determined if I erase the original content, there is no delay, but when forwarding messages, you need the content to remain.



The agent then asked again about Outlook add-ins, which he asked, and I answered, earlier in the thread of messages between he/me…what the heck!
The agent obviously is not referencing prior messages. I replied with kindness/respect, but said something that spurred the agent into action; he did some research, sent numerous messages, etc., after that. It was at that point when he finally shared that there was at least one other report about this issue, and it is with the development team. I then learned that the agent forgot to tell me how to send the messages (don’t forward but save/attach files). I had forwarded them, and he accessed them via a program that isn’t Outlook…what a waste of time! I am not in his shoes, have never done his job, etc., so I am trying to go easy on the agent.



After a week of waiting/poor communication, the good news is the matter has finally been passed onto the development team for investigation. I was asked to urge others who share the problem to contact JAWS Support. You could call to report, or send an email. The latter is probably best, so you can share examples of messages that require a significant wait before JAWS speaks again.



In case it helps, Following are steps to attach the troublesome messages.

1. Select the message in the Microsoft Outlook inbox.
2. Press Alt+F to open the File drop down menu.
3. Choose Save As from the menu.
4. Save the file in a location where it can easily be found. The file
should have the name of the email's subject line in your inbox, and will have a .msg extension.
5. Start an email addressed to support@...
<mailto:support@...> , fill in the subject line, and add appropriate comments/information in the body of the message. I recommend your comments alert the reader to look for attached files.
6. Use your preferred method to insert/attach the desired saved files.
7. Send the message.



Whether you call or email, provide information about your system (OS, Outlook version, JAWS version and Serial Number, etc.) Provide information like when the problem started, can the problem be traced to a recent JAWS update or change in Outlook, etc. I recommend you mention that others have reported the same, and those reports were passed onto the development team, and ask could your report be passed on as well.



Katrina

From: [email protected] <[email protected]> On Behalf Of chaltain@... via groups.io
Sent: Tuesday, January 14, 2025 7:30 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I see this with JAWS, Narrator and NVDA. Alt-tabbing away or hitting
control+end don’t seem to be any better for me than just waiting. This
control+has
been a round for years. I think FS addressed it a while ago, but that only made it marginally better, and I agree, it’s gotten worse lately. IMHO, there’s an issue in the AT layer for either Windows or Outlook. FS would know best and should be able to work with Microsoft if needed.



BTW, I don’t have this problem with voiceOver on IOS, so sometimes, I’ll wait to open up such an email until I’m on my phone.



--

Christopher (AKA CJ) =>÷

Chaltain at Outlook, USA



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Wayne23 via groups.io
Sent: Tuesday, January 14, 2025 5:00 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Something else that can work is pressing control+end to go to the bottom of the email and working your way up.



|

Wayne Senior,

Dewsbury, England





On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io < <mailto:pinky14@...> pinky14@...>
wrote:





Hi,

I have tab away from the email then back again and Jaws reads again.

Mr. Ed



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Susan Thompson via groups.io
Sent: Tuesday, January 14, 2025 3:09 AM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



HI all,



I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern.



but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen.



I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that.

Regards

Susan





From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Tuesday, January 14, 2025 5:09 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



This has been an ongoing problem (that I and numerous others have
experienced) for months/years. I’ve tried many things to resolve the problem, but to no avail. Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager. JAWS may not have anything to do with it, but couldn’t hurt to ask.



Katrina



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Steven Hicks via groups.io
Sent: Monday, January 13, 2025 11:17 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though.





From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Brian Vogel via groups.io
Sent: 14 January 2025 04:16
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Have you had the same issue when using either NVDA or Narrator for the same messages? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365.



If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support. They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers.

--

Brian · ♂? · ???? · Virginia, USA - Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

~ Benjamin Disraeli, 1804-1881


--

|

Regards,

Wayne Senior

Latest stable versions of NVDA, JAWS and Narrator.
Re: Update: Outlook not sending/receiving messages and not shutting down

 

This may appear to be a stupid question, but is Office version 16 the same as Office version 2016?

|
Wayne Senior,
Dewsbury, England


On Saturday, 1 February 2025 at 16:00:24 GMT, Brian Vogel via groups.io <britechguy@...> wrote:


A couple of side notes:? The "classic" standalone versions of Outlook are well-known for being "temperamental" and with difficult to diagnose issues.
?
Outlook 2016 and 2019 both officially go out of support on Oct 14, 2025.
?
Depending on whether or not you use the advanced features of Outlook (e.g. VBA scripts) this is a good time to consider transitioning to New Outlook if you don't intend to upgrade either to a later and in-support version of Microsoft Office (2021 - EOL Oct 13, 2026, or 2024 - EOL Oct 9, 2029) or M365.
?
End of life for Outlook Classic in all its forms is currently slated for October 2029.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881


--
|
Regards,
Wayne Senior
Latest stable versions of NVDA, JAWS and Narrator.
End of Support Dates for Microsoft Office Products, including Outlook #MS-End_of_Support

 

Office 2016 and 2019 both go out of support on Oct 14, 2025.
?
Office 2021 goes out of support on October 13, 2026.
?
Office 2024 goes out of support on October 9, 2029.
?
Outlook Classic under M365 goes out of support in October 2029 (and all other standalone versions will already be out of support).
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: Update: Outlook not sending/receiving messages and not shutting down

 

A couple of side notes:? The "classic" standalone versions of Outlook are well-known for being "temperamental" and with difficult to diagnose issues.
?
Outlook 2016 and 2019 both officially go out of support on Oct 14, 2025.
?
Depending on whether or not you use the advanced features of Outlook (e.g. VBA scripts) this is a good time to consider transitioning to New Outlook if you don't intend to upgrade either to a later and in-support version of Microsoft Office (2021 - EOL Oct 13, 2026, or 2024 - EOL Oct 9, 2029) or M365.
?
End of life for Outlook Classic in all its forms is currently slated for October 2029.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: Update: Outlook not sending/receiving messages and not shutting down

 

开云体育

This is another issue that I am having, using NVDA. I use Windows 11.

So since both screenreaders are experiencing the issues you have addressed with Outlook, it freezing and not sending/receiving, I suspect the issues have more to do with Microsoft than with the screen reader.

?

From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Saturday, February 1, 2025 12:50 AM
To: [email protected]
Subject: [M365-Accessibility] Update: Outlook not sending/receiving messages and not shutting down

?

about my system:

OS Name:? Windows 10 Pro

Version:? 10.0.19045 Build 19045

System Type:? x64-based PC

Office/Outlook 2019

JAWS 2025.2412.50

?

I am writing to provide a little follow up; basically, I don’t have much to share.? I asked JAWS Support for help in regards to Outlook locking up (e.g. cannot send/receive mail and the only way to close Outlook and get mail flowing again is via the Task Manager).? Although my guess is this has nothing to do with JAWS, I felt it worth asking.? At this point, it looks as though JAWS Support cannot help, but perhaps they will be motivated to investigate if enough of us report the problem.? Call or email information is below:

Support at FreedomScientific.com

Technical Support Telephone: (727) 803-8600

Contact/Sales:? (800) 444-4443

I’m almost certain that I’ve used the toll-free number to get support.

International Sales Telephone (including Canada): (727) 803-8000

?

As some of you know, I set the automatic send time for 120 minutes, and things went well for several days, until recently when I’m having to close Outlook via Task Manager multiple times per day.? So, I’m once again investigating.

?

Google shows many individuals (who do not reference JAWS) have experienced the problem over the past several years.? When I have time, I will dive deep into Google results to see if I can find a solution.

?

Katrina

?
Re: JAWS Locking up when I open some messages

 

I have been experiencing the same issue using NVDA for about the past year.
I do use Outlook classic.
I noticed that when I first got this new PC a few months ago, the type of messages where this normally happens, stopped happening.
But as the weeks went by, it's now back to the same old, same old. Very frustrating.

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Saturday, February 1, 2025 12:48 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages

A bit of an update (or follow up) for those experiencing a serious lag when opening certain messages in Outlook. I don’t know why I referred to Outlook as locking up in the subject line; it is probably because I use that phrase in regards to a different Outlook issue, which I have a bit of update for…will address it in a different thread.



I filed a case with JAWS Support a week to 10 days ago regarding the serious lag in performance (JAWS goes silent and it is like the screen is
frozen) when certain messages (lengthy and/or what I believe is referred to as HTML content (graphics, tables, links, photos, etc.) Unfortunately, the agent didn’t always clearly communicate, and apparently they are very busy there. He asked me to send some examples of messages that are troublesome; I did a week ago. It took him almost a week to follow up, and his response was that the problem could not be replicated. The end…no further comment.
I wrote back as tactfully as possible, saying it is good he doesn’t have the problem, but the fact is I and others are having the problem, etc. He responded by saying something like, I think you are using Outlook; I was not, and that might be why I couldn’t replicate the sluggishness.
Seriously? The fact I am accessing email via Outlook is an extremely pertinent detail (emphasized clearly in my original message and replies); how was he not sure about that…whatever.



I wrote back emphasizing the importance of Outlook in regards to this matter. I have no evidence that the lag in JAWS performance happens when accessing email via other means. I reiterated the lag for sure happens with JAWS 2024 and 2025…not sure about 2023, and with Narrator; I do not use NVDA. For those who might care, I will mention here that Alt-Tab doesn’t work…JAWS is totally silent and focus remains on what I assume is the body of the message as it attempts to open. I cannot do anything; not even escape out of the message or close Outlook. The other suggestions on this group have been tried, but again I am stuck, and am forced to wait until JAWS speaks and I’m permitted to take action (e.g. read the message, Alt-Tab, close the message, etc.) To be clear, I encounter messages, like Sam’s Club marketing stuff, that causes JAWS to pause for a few seconds; probably 3-4 seconds. The silence/delay I’m dealing with is way more extreme (e.g. “Happy Birthday” could be sung a minimum of two, and probably three, or more times before JAWS speaks again and/or I can take action)…editing/replying to these messages is even more annoying as the silences happen over and over again. I determined if I erase the original content, there is no delay, but when forwarding messages, you need the content to remain.



The agent then asked again about Outlook add-ins, which he asked, and I answered, earlier in the thread of messages between he/me…what the heck!
The agent obviously is not referencing prior messages. I replied with kindness/respect, but said something that spurred the agent into action; he did some research, sent numerous messages, etc., after that. It was at that point when he finally shared that there was at least one other report about this issue, and it is with the development team. I then learned that the agent forgot to tell me how to send the messages (don’t forward but save/attach files). I had forwarded them, and he accessed them via a program that isn’t Outlook…what a waste of time! I am not in his shoes, have never done his job, etc., so I am trying to go easy on the agent.



After a week of waiting/poor communication, the good news is the matter has finally been passed onto the development team for investigation. I was asked to urge others who share the problem to contact JAWS Support. You could call to report, or send an email. The latter is probably best, so you can share examples of messages that require a significant wait before JAWS speaks again.



In case it helps, Following are steps to attach the troublesome messages.

1. Select the message in the Microsoft Outlook inbox.
2. Press Alt+F to open the File drop down menu.
3. Choose Save As from the menu.
4. Save the file in a location where it can easily be found. The file
should have the name of the email's subject line in your inbox, and will have a .msg extension.
5. Start an email addressed to support@...
<mailto:support@...> , fill in the subject line, and add appropriate comments/information in the body of the message. I recommend your comments alert the reader to look for attached files.
6. Use your preferred method to insert/attach the desired saved files.
7. Send the message.



Whether you call or email, provide information about your system (OS, Outlook version, JAWS version and Serial Number, etc.) Provide information like when the problem started, can the problem be traced to a recent JAWS update or change in Outlook, etc. I recommend you mention that others have reported the same, and those reports were passed onto the development team, and ask could your report be passed on as well.



Katrina

From: [email protected] <[email protected]> On Behalf Of chaltain@... via groups.io
Sent: Tuesday, January 14, 2025 7:30 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I see this with JAWS, Narrator and NVDA. Alt-tabbing away or hitting
control+end don’t seem to be any better for me than just waiting. This
control+has
been a round for years. I think FS addressed it a while ago, but that only made it marginally better, and I agree, it’s gotten worse lately. IMHO, there’s an issue in the AT layer for either Windows or Outlook. FS would know best and should be able to work with Microsoft if needed.



BTW, I don’t have this problem with voiceOver on IOS, so sometimes, I’ll wait to open up such an email until I’m on my phone.



--

Christopher (AKA CJ) =>÷

Chaltain at Outlook, USA



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Wayne23 via groups.io
Sent: Tuesday, January 14, 2025 5:00 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Something else that can work is pressing control+end to go to the bottom of the email and working your way up.



|

Wayne Senior,

Dewsbury, England





On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io < <mailto:pinky14@...> pinky14@...>
wrote:





Hi,

I have tab away from the email then back again and Jaws reads again.

Mr. Ed



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Susan Thompson via groups.io
Sent: Tuesday, January 14, 2025 3:09 AM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



HI all,



I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern.



but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen.



I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that.

Regards

Susan





From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Tuesday, January 14, 2025 5:09 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



This has been an ongoing problem (that I and numerous others have
experienced) for months/years. I’ve tried many things to resolve the problem, but to no avail. Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager. JAWS may not have anything to do with it, but couldn’t hurt to ask.



Katrina



From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Steven Hicks via groups.io
Sent: Monday, January 13, 2025 11:17 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though.





From: <mailto:[email protected]> [email protected] < <mailto:[email protected]> [email protected]> On Behalf Of Brian Vogel via groups.io
Sent: 14 January 2025 04:16
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Have you had the same issue when using either NVDA or Narrator for the same messages? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365.



If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support. They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers.

--

Brian · ♂? · ???? · Virginia, USA - Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

~ Benjamin Disraeli, 1804-1881


--

|

Regards,

Wayne Senior

Latest stable versions of NVDA, JAWS and Narrator.
Update: Outlook not sending/receiving messages and not shutting down

 

开云体育

about my system:

OS Name:? Windows 10 Pro

Version:? 10.0.19045 Build 19045

System Type:? x64-based PC

Office/Outlook 2019

JAWS 2025.2412.50

?

I am writing to provide a little follow up; basically, I don’t have much to share.? I asked JAWS Support for help in regards to Outlook locking up (e.g. cannot send/receive mail and the only way to close Outlook and get mail flowing again is via the Task Manager).? Although my guess is this has nothing to do with JAWS, I felt it worth asking.? At this point, it looks as though JAWS Support cannot help, but perhaps they will be motivated to investigate if enough of us report the problem.? Call or email information is below:

Support at FreedomScientific.com

Technical Support Telephone: (727) 803-8600

Contact/Sales:? (800) 444-4443

I’m almost certain that I’ve used the toll-free number to get support.

International Sales Telephone (including Canada): (727) 803-8000

?

As some of you know, I set the automatic send time for 120 minutes, and things went well for several days, until recently when I’m having to close Outlook via Task Manager multiple times per day.? So, I’m once again investigating.

?

Google shows many individuals (who do not reference JAWS) have experienced the problem over the past several years.? When I have time, I will dive deep into Google results to see if I can find a solution.

?

Katrina

?
Re: JAWS Locking up when I open some messages

 

A bit of an update (or follow up) for those experiencing a serious lag when
opening certain messages in Outlook. I don’t know why I referred to Outlook
as locking up in the subject line; it is probably because I use that phrase
in regards to a different Outlook issue, which I have a bit of update
for…will address it in a different thread.



I filed a case with JAWS Support a week to 10 days ago regarding the
serious lag in performance (JAWS goes silent and it is like the screen is
frozen) when certain messages (lengthy and/or what I believe is referred to
as HTML content (graphics, tables, links, photos, etc.) Unfortunately, the
agent didn’t always clearly communicate, and apparently they are very busy
there. He asked me to send some examples of messages that are troublesome;
I did a week ago. It took him almost a week to follow up, and his response
was that the problem could not be replicated. The end…no further comment.
I wrote back as tactfully as possible, saying it is good he doesn’t have the
problem, but the fact is I and others are having the problem, etc. He
responded by saying something like, I think you are using Outlook; I was
not, and that might be why I couldn’t replicate the sluggishness.
Seriously? The fact I am accessing email via Outlook is an extremely
pertinent detail (emphasized clearly in my original message and replies);
how was he not sure about that…whatever.



I wrote back emphasizing the importance of Outlook in regards to this
matter. I have no evidence that the lag in JAWS performance happens when
accessing email via other means. I reiterated the lag for sure happens with
JAWS 2024 and 2025…not sure about 2023, and with Narrator; I do not use
NVDA. For those who might care, I will mention here that Alt-Tab doesn’t
work…JAWS is totally silent and focus remains on what I assume is the body
of the message as it attempts to open. I cannot do anything; not even
escape out of the message or close Outlook. The other suggestions on this
group have been tried, but again I am stuck, and am forced to wait until
JAWS speaks and I’m permitted to take action (e.g. read the message,
Alt-Tab, close the message, etc.) To be clear, I encounter messages, like
Sam’s Club marketing stuff, that causes JAWS to pause for a few seconds;
probably 3-4 seconds. The silence/delay I’m dealing with is way more
extreme (e.g. “Happy Birthday” could be sung a minimum of two, and probably
three, or more times before JAWS speaks again and/or I can take
action)…editing/replying to these messages is even more annoying as the
silences happen over and over again. I determined if I erase the original
content, there is no delay, but when forwarding messages, you need the
content to remain.



The agent then asked again about Outlook add-ins, which he asked, and I
answered, earlier in the thread of messages between he/me…what the heck!
The agent obviously is not referencing prior messages. I replied with
kindness/respect, but said something that spurred the agent into action; he
did some research, sent numerous messages, etc., after that. It was at that
point when he finally shared that there was at least one other report about
this issue, and it is with the development team. I then learned that the
agent forgot to tell me how to send the messages (don’t forward but
save/attach files). I had forwarded them, and he accessed them via a
program that isn’t Outlook…what a waste of time! I am not in his shoes,
have never done his job, etc., so I am trying to go easy on the agent.



After a week of waiting/poor communication, the good news is the matter has
finally been passed onto the development team for investigation. I was
asked to urge others who share the problem to contact JAWS Support. You
could call to report, or send an email. The latter is probably best, so you
can share examples of messages that require a significant wait before JAWS
speaks again.



In case it helps, Following are steps to attach the troublesome messages.

1. Select the message in the Microsoft Outlook inbox.
2. Press Alt+F to open the File drop down menu.
3. Choose Save As from the menu.
4. Save the file in a location where it can easily be found. The file
should have the name of the email's subject line in your inbox, and will
have a .msg extension.
5. Start an email addressed to support@...
<mailto:support@...> , fill in the subject line, and add appropriate
comments/information in the body of the message. I recommend your comments
alert the reader to look for attached files.
6. Use your preferred method to insert/attach the desired saved files.
7. Send the message.



Whether you call or email, provide information about your system (OS,
Outlook version, JAWS version and Serial Number, etc.) Provide information
like when the problem started, can the problem be traced to a recent JAWS
update or change in Outlook, etc. I recommend you mention that others have
reported the same, and those reports were passed onto the development team,
and ask could your report be passed on as well.



Katrina

From: [email protected] <[email protected]> On Behalf
Of chaltain@... via groups.io
Sent: Tuesday, January 14, 2025 7:30 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I see this with JAWS, Narrator and NVDA. Alt-tabbing away or hitting
control+end don’t seem to be any better for me than just waiting. This has
been a round for years. I think FS addressed it a while ago, but that only
made it marginally better, and I agree, it’s gotten worse lately. IMHO,
there’s an issue in the AT layer for either Windows or Outlook. FS would
know best and should be able to work with Microsoft if needed.



BTW, I don’t have this problem with voiceOver on IOS, so sometimes, I’ll
wait to open up such an email until I’m on my phone.



--

Christopher (AKA CJ) =>÷

Chaltain at Outlook, USA



From: <mailto:[email protected]> [email protected] <
<mailto:[email protected]> [email protected]> On
Behalf Of Wayne23 via groups.io
Sent: Tuesday, January 14, 2025 5:00 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Something else that can work is pressing control+end to go to the bottom of
the email and working your way up.



|

Wayne Senior,

Dewsbury, England





On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io <
<mailto:pinky14@...> pinky14@...>
wrote:





Hi,

I have tab away from the email then back again and Jaws reads again.

Mr. Ed



From: <mailto:[email protected]> [email protected] <
<mailto:[email protected]> [email protected]> On
Behalf Of Susan Thompson via groups.io
Sent: Tuesday, January 14, 2025 3:09 AM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



HI all,



I’ve particularly noticed this recently – it seems like since recent
versions of JAWS 2025. It is also hard as it is to find a pattern.



but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or
Narrator, but it seems so intermittent that if I go to one when it happens,
I’m not sure it would replicate and I don’t want to have to use those screen
readers very long to see if it might happen.



I realize this is possibly at the risk of not solving the problem, But I
might see if when it happens it is a more complex email structure, I didn’t
think of that.

Regards

Susan





From: <mailto:[email protected]> [email protected] <
<mailto:[email protected]> [email protected]> On
Behalf Of Katrina Anderson via groups.io
Sent: Tuesday, January 14, 2025 5:09 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



This has been an ongoing problem (that I and numerous others have
experienced) for months/years. I’ve tried many things to resolve the
problem, but to no avail. Unsure if I previously reported the issue to
Vispero, I decided to do it now…just sent a report about the frequent
silences after opening certain messages in Outlook, and also inquired about
Outlook locking up/freezing; typically requiring the program to be removed
from the Task Manager. JAWS may not have anything to do with it, but
couldn’t hurt to ask.



Katrina



From: <mailto:[email protected]> [email protected] <
<mailto:[email protected]> [email protected]> On
Behalf Of Steven Hicks via groups.io
Sent: Monday, January 13, 2025 11:17 PM
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



I Have experienced this as well, seemingly on long messages with lots of
content, eventually it does come back though.





From: <mailto:[email protected]> [email protected] <
<mailto:[email protected]> [email protected]> On
Behalf Of Brian Vogel via groups.io
Sent: 14 January 2025 04:16
To: <mailto:[email protected]> [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages



Have you had the same issue when using either NVDA or Narrator for the same
messages? That is a first pass diagnostic to decide whether the fault lies
with the JAWS screen reader versus Outlook 365.



If you can't replicate with a different screen reader (or even if you can)
this needs to be reported to Vispero/FS Support. They'd need to know if
it's only happening with JAWS, or with JAWS and any other screen reader or
screen readers.

--

Brian · ♂? · ???? · Virginia, USA - Windows 11 Pro, Version 24H2, Build
26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

~ Benjamin Disraeli, 1804-1881


--

|

Regards,

Wayne Senior

Latest stable versions of NVDA, JAWS and Narrator.
Re: One more bit of clarification on when the new Copilot M365 Rate will kick in

 

While I agree with both Sarah (it is frustrating to have a limitation in 60 credits) and Brian (you get what you pay for) - I did have one practical question - is there a quick way of actually seeing how many credits you have left?

I managed to find it the other day, and to be honest, I can't even find it now - they certainly don't make it easy to find.

Ok found it - encourages me to sign up for Copilot pro to unlock more credits....? ?But I need to go to the "Manage" link on the page to find out how many credits I have left.

On Fri, Jan 31, 2025 at 8:55?AM Brian Vogel via <britechguy=[email protected]> wrote:
On Thu, Jan 30, 2025 at 04:47 PM, Sarah k Alawami wrote:
These are my thoughts on the matter.
-
All I'll add is, "You get what you pay for."? And if you're not paying for it, you get what you get.
?
The very first announcement on this very group about the trial, by Leo Bado, made it pretty darned clear that monthly credits were involved both in its title and in the materials referenced in the message: ?"M365 subscribers now have access to Copilot AI features through credits."
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881



--
Quentin Christensen
Training and Support Manager

Web:??
Training:?
Certification:?
from NV Access.
User group:?

Mastodon:?
Facebook:??
Twitter:

Re: One more bit of clarification on when the new Copilot M365 Rate will kick in

 

On Thu, Jan 30, 2025 at 04:47 PM, Sarah k Alawami wrote:
These are my thoughts on the matter.
-
All I'll add is, "You get what you pay for."? And if you're not paying for it, you get what you get.
?
The very first announcement on this very group about the trial, by Leo Bado, made it pretty darned clear that monthly credits were involved both in its title and in the materials referenced in the message: ?"M365 subscribers now have access to Copilot AI features through credits."
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: One more bit of clarification on when the new Copilot M365 Rate will kick in

 

开云体育

Thus, to further complicate matters, my 60 credits have been depleted. I was unaware that I even had a limit. This occurred while I was in the middle of drafting. I do not wish to upgrade to the Pro plan for an additional $20. While my 60 credits will reset on February 1, 2025, if I run out, I am unable to purchase additional credits to replenish my balance until the month has ended, nor can I reserve credits for future use. I find some aspects of this system unsatisfactory, as I frequently process brief documents through Copilot to enhance clarity. This practice significantly reduces the time and effort required for editing. These are my thoughts on the matter.

Thanks and happy Thursday.

Sarah Alawami | Salesforce Administrator | Accessibility Consultant | Educator

Follow me on

On 1/30/2025 8:51 AM, Brian Vogel via groups.io wrote:

On Thu, Jan 30, 2025 at 12:14 AM, Quentin Christensen wrote:
telling me my billing date was now February 23 2025
-
Interesting.? I would have thought that anyone who's billing date was between 2025-01-01 and 2025-02-20 would have simply been given the whole year as a trial through their 2026 billing date.? Even a bump from January 2025 to February 2025 only gives those so affected a couple of weeks to play with the new Copilot enabled M365.
?
Of course, that presumes that the dates reported to me, and applicable in the USA, will also be applicable elsewhere.
?
The only thing that I consider a huge screw-up about this whole trial is not that it was an automatic upgrade, as you want as many customers as possible playing with new integrated Copilot in hopes they'll "get hooked on it," but that at the end of the trial there would be an automatic downgrade back to Classic or, at the very least, if not automatic you would still have to opt-in to your chosen service level based on a dialog you'd be presented with at end of trial.
?
I know that there are great hopes on Microsoft's part that typical user inertia will hold sway and that many will just allow the upgraded service level to become permanent (or at least require them to switch after the fact) at the next subscription renewal billing.? And I doubt they'll pro-rate for partial year changes even if they allow the actual service itself to downgrade in mid-cycle.
?
We're just all going to have to keep our metaphorical eyes open and ears peeled to the various bits of information that are bound to be fed in dribs and drabs throughout the duration of the trial before one's own next billing date.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881


--
----------

Sarah Alawami, owner of flying Blind.???to read my story.?

Microsoft Windows Windows 11 22H2 (10.0.22621) workstation AMD64 [64 bit]
NVDA 2023.3 [32 bit]
Microsoft Office?16.0.17029.20028 [64 bit]
Re: One more bit of clarification on when the new Copilot M365 Rate will kick in

 

On Thu, Jan 30, 2025 at 12:14 AM, Quentin Christensen wrote:
telling me my billing date was now February 23 2025
-
Interesting.? I would have thought that anyone who's billing date was between 2025-01-01 and 2025-02-20 would have simply been given the whole year as a trial through their 2026 billing date.? Even a bump from January 2025 to February 2025 only gives those so affected a couple of weeks to play with the new Copilot enabled M365.
?
Of course, that presumes that the dates reported to me, and applicable in the USA, will also be applicable elsewhere.
?
The only thing that I consider a huge screw-up about this whole trial is not that it was an automatic upgrade, as you want as many customers as possible playing with new integrated Copilot in hopes they'll "get hooked on it," but that at the end of the trial there would be an automatic downgrade back to Classic or, at the very least, if not automatic you would still have to opt-in to your chosen service level based on a dialog you'd be presented with at end of trial.
?
I know that there are great hopes on Microsoft's part that typical user inertia will hold sway and that many will just allow the upgraded service level to become permanent (or at least require them to switch after the fact) at the next subscription renewal billing.? And I doubt they'll pro-rate for partial year changes even if they allow the actual service itself to downgrade in mid-cycle.
?
We're just all going to have to keep our metaphorical eyes open and ears peeled to the various bits of information that are bound to be fed in dribs and drabs throughout the duration of the trial before one's own next billing date.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: One more bit of clarification on when the new Copilot M365 Rate will kick in

 

I wonder if that is why I got a message out of the blue telling me my billing date was now February 23 2025 (where it should have been January 23 this year)?? Perhaps they realised they fell foul of some rule requiring a certain amount of notice and the easiest workaround was just push the date back, BUT since everyone now knew about it, to simply add on a month in the meantime for those of us due to renew before Feb 20 rather than give us a full extra year at the cheaper rate...


On Thu, Jan 30, 2025 at 7:16?AM Brian Vogel via <britechguy=[email protected]> wrote:
I just got a notification in OneDrive on Android saying that the price increase if you don't downgrade to Classic service level will be at your next renewal date after February 20, 2025.
?
So those with a renewal date before that date will have a bit over a full year to play with the Copilot enabled M365.
?
You can do the downgrade earlier, but it kicks in at your renewal date.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881



--
Quentin Christensen
Training and Support Manager

Web:??
Training:?
Certification:?
from NV Access.
User group:?

Mastodon:?
Facebook:??
Twitter:

Re: One more bit of clarification on when the new Copilot M365 Rate will kick in

 

Muhammed,
?
I came very close to quoting the message verbatim, but since you ask: "Starting on your next billing date after February 20, 2025."
?
Above that are an entry for Your Plan, New Price, Current price.? Oddly enough, in the Android app it's quoting monthly rates even though my subscription is on an annual basis.
?
My main point was making people aware that February 20, 2026, is the absolute "drop dead" date for everyone to have made their choices between now and then.? Billing dates are entirely dependent on when you signed up for M365 in the first place.
?
And to all:? I do not read Microsoft's mind.? I will not speak to whether or not there will be differences based upon the market/country you reside in.? It's up to you to keep an eye out for what any notices you might get are telling you.? Each of us only gets notices for our own respective markets.? Some of these may end up being applicable everywhere, others not.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: One more bit of clarification on when the new Copilot M365 Rate will kick in

 

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What does it say?

Will it deffenitly kick in then, or could that be country specific as well?

Best regards,

Muhammad.

On 29/01/2025 20:16, Brian Vogel via groups.io wrote:

I just got a notification in OneDrive on Android saying that the price increase if you don't downgrade to Classic service level will be at your next renewal date after February 20, 2025.
?
So those with a renewal date before that date will have a bit over a full year to play with the Copilot enabled M365.
?
You can do the downgrade earlier, but it kicks in at your renewal date.
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Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
One more bit of clarification on when the new Copilot M365 Rate will kick in

 

I just got a notification in OneDrive on Android saying that the price increase if you don't downgrade to Classic service level will be at your next renewal date after February 20, 2025.
?
So those with a renewal date before that date will have a bit over a full year to play with the Copilot enabled M365.
?
You can do the downgrade earlier, but it kicks in at your renewal date.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881
Re: Why do I Want Copilot with my M365?

 

I'm not sure if it's because I'm old enough to remember Clippy, but like many, my first instinct is also to look for the "No, and never ask me anything ever again" button :)? I too am trying to rethink that and look at where I might get value out of using Copilot (or Chat GPT or deep seek or any of them.? A good friend of mine is quite into AI and has tried to encourage me as well and I still struggle (and Office telling me I can only ask it 60 questions a month really actually only makes my reaction "Oh, well I'll save them in case I need them!" - and yes, I appreciate the absurdity of that on the 29th of the month, when I'm unlikely to run into an "only AI can solve this" PC emergency in the next two days when I don't even know what I might use it?for! *grin*

So, for those hesitating - you're not the only one :)



On Mon, Jan 27, 2025 at 10:57?AM Brian Vogel via <britechguy=[email protected]> wrote:
On Sun, Jan 26, 2025 at 06:21 PM, David Goldfield wrote:
I’ve never encountered a situation where Copilot appeared unexpectedly making suggestions
-
It seems that a lot of people are discombobulated by the Copilot "prompt to you, the user" letting you know it's available.? When it tells you, "Select the icon or press Alt + I to draft with Copilot," it's simply making you aware of its presence and the option to give it prompts to do what you want it to do.? If you neither select the Copilot icon nor hit Alt + I, and just start typing, not a single thing is different than it ever has been in Word.? It just takes your text, as you are typing it, and placing it in the document at the insertion point.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881



--
Quentin Christensen
Training and Support Manager

Web:??
Training:?
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from NV Access.
User group:?

Mastodon:?
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Re: A Thought Exercise on Saving Files in the Age of AutoSave

 

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Yes, I agree. Although I do not use auto-save in Word nor OneDrive for that purpose, I do rely on version history in Google Drive. It saved me when I made an error in a Google Sheet and broke a formula. It took me only about two minutes to revert to the previous version.



Thanks and happy Tuesday.

Sarah Alawami | Salesforce Administrator | Accessibility Consultant | Educator

Follow me on

On 1/27/2025 4:42 PM, Brian Vogel via groups.io wrote:

Enes,
?
For anything important, large or small, having automatic version history for that document (whether Word, Excel, or PowerPoint) is just critically important.
?
I've seen just as many people crying because they've done a day to several days worth of work that, for whatever reason, they realize is "trash" and needs to be backed out.? That can take as much time, or more, than it did to add it in the first place.? The ability to just go to version history and say, "Give me the version of this material from 2 days ago (or 2 hours ago)," is unbelievably invaluable in terms of both time and stress savings.? You also still have the "version with the junk" as what's now a historical version, too, were you to change your mind.
?
I've on occasion just wanted to check out what something looked like months ago, and I can pull that up from version history in seconds.? You don't have to keep anything you pull up from version history.? You make the choice whether it becomes "the new, latest copy" or not.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)

It is much easier to be critical than to be correct.

?????? ~ Benjamin Disraeli, 1804-1881


--
----------

Sarah Alawami, owner of flying Blind.???to read my story.?

Microsoft Windows Windows 11 22H2 (10.0.22621) workstation AMD64 [64 bit]
NVDA 2023.3 [32 bit]
Microsoft Office?16.0.17029.20028 [64 bit]
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