Re: Update: Outlook not sending/receiving messages and not shutting down
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This is another issue that I am having, using NVDA. I use Windows 11. So since both screenreaders are experiencing the issues you have addressed with Outlook, it freezing and not sending/receiving, I suspect the issues have more to do with Microsoft than with the screen reader. ?
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From: [email protected] <[email protected]> On Behalf Of Katrina Anderson via groups.io
Sent: Saturday, February 1, 2025 12:50 AM
To: [email protected]
Subject: [M365-Accessibility] Update: Outlook not sending/receiving messages and not shutting down? about my system: OS Name:? Windows 10 Pro Version:? 10.0.19045 Build 19045 System Type:? x64-based PC Office/Outlook 2019 JAWS 2025.2412.50 ? I am writing to provide a little follow up; basically, I don¡¯t have much to share.? I asked JAWS Support for help in regards to Outlook locking up (e.g. cannot send/receive mail and the only way to close Outlook and get mail flowing again is via the Task Manager).? Although my guess is this has nothing to do with JAWS, I felt it worth asking.? At this point, it looks as though JAWS Support cannot help, but perhaps they will be motivated to investigate if enough of us report the problem.? Call or email information is below: Support at FreedomScientific.com Technical Support Telephone: (727) 803-8600 Contact/Sales:? (800) 444-4443 I¡¯m almost certain that I¡¯ve used the toll-free number to get support. International Sales Telephone (including Canada): (727) 803-8000 ? As some of you know, I set the automatic send time for 120 minutes, and things went well for several days, until recently when I¡¯m having to close Outlook via Task Manager multiple times per day.? So, I¡¯m once again investigating. ? Google shows many individuals (who do not reference JAWS) have experienced the problem over the past several years.? When I have time, I will dive deep into Google results to see if I can find a solution. ? Katrina ?
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