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Have looked at this group's wiki, the groups.io wiki, and the help group wiki (doesn't exist), plus searched the emails in these groups, but haven't found the answers to my questions, so asking here.

I sent bounce probes to each bouncing member (most are Charter but one Charter member isn't bouncing - reason for bounce, 421 impin008.msg.chrl.nc.charter.net cmsmtp ESMTP server not available AUP#I-1300). I'm not clear on:

a) what is sent in a bounce probe

b) whether the member would see anything from the bounce probe - for example, a link to confirm delivery in the probe. I'm guessing the member doesn't see anything or have anything to respond to, that it's just looking for the email service's response.

c) at what point is an email sent to the member to confirm the membership is still valid? Is it only after the 15 days of grace period, assuming the bounce probes stop bouncing to start that period?

d) is there a way to be copied via email with the bounce probe's result?

I told the bouncing members I'd sent a probe, but I don't know what will happen after that (other than, as of just a couple minutes later, they've already bounced again).


In addition, a suggestion - please let me know if it should be posted on the beta group: When checking the bounce status of a given member, then clicking the "Members" button at the top of that member's status page, I assumed it would return me to the bounce page (so I can continue working on status issues), but instead it returns me to my full member list. Is this a glitch or is there a reason for this, requiring another click to get to the next bouncing member?

I saw an email with a similar request in the beta group - in that case, the person asked to be returned to the page where the owner/moderator started from when making a change to an individual member. My group is quite small at 92 members, but I'd agree with that idea as well. I have changed my preference to 100 per page, but of course if I'm not returned to the page I was on, that's moot.

And another suggestion - it would be nice to be able to multi-select bouncing members to check bounce-probe status, instead of checking them all individually. I only have 5 members I want to check, but even so it adds up to a lot more time than it needs to.

I *think* that's it for questions - but if there's something I've missed, like an online resource I don't mention above or a common question related to bouncing, please let me know.

Thanks much!

Holly

Holly -- More information on bounce handling than you'd probably ever want to know can be found in the system help at?/static/help#bouncing. Please read this entry and come back with any residual questions you may have.

For your convenience, I will say that:

• Bouncing is an account status, not a group status.
• The bounce probe contains a link that the subscriber must click on to unbounce their account.
• There is no way to send yourself a copy of the probe, or to "check on bounce probe status." The best you can do is check the email delivery history again to see if it was delivered.
• Save for sending additional bounce probes, there is little that you, as a group owner, can do to resolve a bouncing account.

Please also note that 400-level errors usually indicate a temporary condition, such that the message in question could subsequently be delivered. There are several good resources on the web to help you sort out SMTP error codes -- one of them is .

Hope this helps,
Bruce
--
The system Help is your friend.??/static/help

A note on this subject, of a problem that I am having.

I have 8 equestrian?groups here in New Zealand, that I am the only moderator of. Our Telco?ISP is called xtra, which is my ISP.?I have put my own email address in each group so I know that any email I send to groups.io is sent out. All was working well, then I noticed? I was only getting returns from some groups, very intermittent! Then I got an email from groups.io to unbounce my account. I did this and started doing some investigations, and found that of the approx. 1600 addresses in my groups,?over 400 of the "xtra"?address had the red "B" (Bounced)?against them. Addresses with other ISP's are working fine.

I have tried sending some of them a bounce probe, doesn't work as xtra has blocked anything from groups.io! Unless they have unbounced their account.

Now trying to get xtra to lift the block on groups.io, then I will need to send an email to all the xtra addresses directly to not treat the "unbounce" link as a spam or phishing email, as I thought it was when I first saw it.

The cause that started it: I use Thunderbird for my emails. If I put an attachment into the box at the top with the lines in it, and send it to groups.io to be sent out, xtra would bounce them! If I put the attachment into the body of the email, it works fine. Very odd.

Hope I get some sense from xtra soon.

?

Barry.

On Thu, Jan 31, 2019 at 05:13 PM, Termicat wrote:

I am having the same problem with a charter member. She is getting so few emails from the group.

?impin012.msg.chrl.nc.charter.net cmsmtp ESMTP server not available AUP#I-1300

Not sure how to help her out. She is not the best with computers either.

There have been several threads here in GMF over the past year regarding delivery problems with charter/rr/spectrum, including mail server downtime, inadequate capacity, and even greylisting of the groups.io domain. Glib as it may sound, this suggests that the best advice you could give your subscriber may be to find another service provider.

Regards,
Bruce
--
The system Help is your friend.??/static/help

I did, as I stated, go to the wikis, and read that section. It didn't answer the questions I posted here. Fortunately one member of my list, at my request, forwarded the email she received. So, for those who are interested:

The bounce probe actually goes to the bouncing member's email address.

It explains that email delivery has stopped to that member because of bounces, and gives several possible causes for bouncing.

And it provides a link the recipient can click on for unbouncing the member's account.

My friend used the link and was unbounced immediately. The other bouncing addresses were for members who are less computer-savvy, so may have to do some hand-holding, but at least I know how this process works now. It would be nice if the wikis could be updated with this information, so list owners who've never been through this process before know exactly what to tell the bouncing members to expect.

No, I'm not volunteering to do that - my understanding is sketchy and I've never edited a wiki in my life! :)

Holly

If you're working with folks directly (not via the group email), you could have them check their own status:
"Any user can view their own bounce history by going into the Subscription page of their groups and clicking on Email Delivery History, or by going into their Account page and clicking on Recent Bounces."

Duane
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Help: /static/help
GMF's Wiki: /g/GroupManagersForum/wiki
Search button at the top of Messages list
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Holly -- It is difficult to purposely create a bouncing situation unless a provider is acting up. Now that you have an actual copy of the bounce probe (I have never seen one), I suggest you upload it to the Files section (as a PDF or whatever) so we can refer others to it when they ask the same question.

Regards,
Bruce?
--
The system Help is your friend.??/static/help

Thanks, but I very much doubt more than a couple of my group members use the web interface. Almost certainly none of those who are currently bouncing. Email works fine (well, normally :) I just couldn't find enough information on the wikis and in the archives for this group, the Help group, and the Beta group, to allow me to tell my bouncers what to expect. Fortunately, one person was able to forward to me the bounce probe, and problem is solved - provided Charter gets its act together, that is.

Holly

This is what my member received right after I sent the bounce probe. I don't know if it's the same as a probe or not, though it would seem to be, given the timing.

Holly

~~~~~~~~~

From: "Groups.io" <[email protected]>
Date: January 31, 2019 at 6:22:54 AM EST
To: xxxxxx@...
Subject: Your Groups.io Account Is Bouncing

Hello,

Recently, emails sent to you have bounced back to us. This can be for

many reasons, including:

- We have an incorrect email address for you.
- Your account was or is full.
- Other temporary delivery issues.

We have suspended email delivery to you. This means you will no

longer receive messages from the groups you are subscribed to, including:

[email protected]
[email protected]

You must take action to restore your account, or we will unsubscribe you from all of the groups you are a member of.

To unbounce your account, go to the following link:

/[email protected]&cookie=5096654515527008449

Thank you,
The Groups.io Team

~~~~~~~~

On 1/31/19 9:11 PM, Bruce Bowman wrote:

Holly -- It is difficult to purposely create a bouncing situation unless a provider is acting up. Now that you have an actual copy of the bounce probe (I have never seen one), I suggest you upload it to the Files section (as a PDF or whatever) so we can refer others to it when they ask the same question.
Regards,
Bruce
--
The system Help is your friend. /static/help

Added a section to the GMF Wiki ->?/g/GroupManagersForum/wiki/Dealing-with-Bouncing