¿ªÔÆÌåÓý

  1. GroupManagersForum
  2. Messages
Single Messages Topics Expanded Polls

Re: questions about bouncing

Holly
 

I did, as I stated, go to the wikis, and read that section. It didn't answer the questions I posted here. Fortunately one member of my list, at my request, forwarded the email she received. So, for those who are interested:

The bounce probe actually goes to the bouncing member's email address.

It explains that email delivery has stopped to that member because of bounces, and gives several possible causes for bouncing.

And it provides a link the recipient can click on for unbouncing the member's account.

My friend used the link and was unbounced immediately. The other bouncing addresses were for members who are less computer-savvy, so may have to do some hand-holding, but at least I know how this process works now. It would be nice if the wikis could be updated with this information, so list owners who've never been through this process before know exactly what to tell the bouncing members to expect.

No, I'm not volunteering to do that - my understanding is sketchy and I've never edited a wiki in my life! :)

Holly

On 1/31/19 2:01 PM, Bruce Bowman wrote:
Holly -- More information on bounce handling than you'd probably ever want to know can be found in the system help at /static/help#bouncing. Please read this entry and come back with any residual questions you may have.
For your convenience, I will say that:
* Bouncing is an /account/ status, not a group status.
* The bounce probe contains a link that the subscriber must click on
to unbounce their account.
* There is no way to send yourself a copy of the probe, or to "check
on bounce probe status." The best you can do is check the email
delivery history again to see if it was delivered.
* Save for sending additional bounce probes, there is little that you,
as a group owner, can do to resolve a bouncing account.
Please also note that 400-level errors usually indicate a temporary condition, such that the message in question could subsequently be delivered. There are several good resources on the web to help you sort out SMTP error codes -- one of them is here <>.
Hope this helps,
Bruce
Join [email protected] to automatically receive all group messages.