Have looked at this group's wiki, the groups.io wiki, and the help group wiki (doesn't exist), plus searched the emails in these groups, but haven't found the answers to my questions, so asking here.
I sent bounce probes to each bouncing member (most are Charter but one Charter member isn't bouncing - reason for bounce, 421 impin008.msg.chrl.nc.charter.net cmsmtp ESMTP server not available AUP#I-1300). I'm not clear on:
a) what is sent in a bounce probe
b) whether the member would see anything from the bounce probe - for example, a link to confirm delivery in the probe. I'm guessing the member doesn't see anything or have anything to respond to, that it's just looking for the email service's response.
c) at what point is an email sent to the member to confirm the membership is still valid? Is it only after the 15 days of grace period, assuming the bounce probes stop bouncing to start that period?
d) is there a way to be copied via email with the bounce probe's result?
I told the bouncing members I'd sent a probe, but I don't know what will happen after that (other than, as of just a couple minutes later, they've already bounced again).
In addition, a suggestion - please let me know if it should be posted on the beta group: When checking the bounce status of a given member, then clicking the "Members" button at the top of that member's status page, I assumed it would return me to the bounce page (so I can continue working on status issues), but instead it returns me to my full member list. Is this a glitch or is there a reason for this, requiring another click to get to the next bouncing member?
I saw an email with a similar request in the beta group - in that case, the person asked to be returned to the page where the owner/moderator started from when making a change to an individual member. My group is quite small at 92 members, but I'd agree with that idea as well. I have changed my preference to 100 per page, but of course if I'm not returned to the page I was on, that's moot.
And another suggestion - it would be nice to be able to multi-select bouncing members to check bounce-probe status, instead of checking them all individually. I only have 5 members I want to check, but even so it adds up to a lot more time than it needs to.
I *think* that's it for questions - but if there's something I've missed, like an online resource I don't mention above or a common question related to bouncing, please let me know.
Thanks much!
Holly
