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Re: questions about bouncing


 

Holly -- More information on bounce handling than you'd probably ever want to know can be found in the system help at?/static/help#bouncing. Please read this entry and come back with any residual questions you may have.

For your convenience, I will say that:
  • Bouncing is an account status, not a group status.
  • The bounce probe contains a link that the subscriber must click on to unbounce their account.
  • There is no way to send yourself a copy of the probe, or to "check on bounce probe status." The best you can do is check the email delivery history again to see if it was delivered.
  • Save for sending additional bounce probes, there is little that you, as a group owner, can do to resolve a bouncing account.
Please also note that 400-level errors usually indicate a temporary condition, such that the message in question could subsequently be delivered. There are several good resources on the web to help you sort out SMTP error codes -- one of them is .

Hope this helps,
Bruce
--
The system Help is your friend.??/static/help

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