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I need to change the members account email address, but she no longer has access to the email account

 

Hello guys, very rare situation. But I know I have a group that all allow me to do it. Because it was created back in I believe 2017. I don't remember. But I have a member who got locked out of one of their email addresses, that they use for a lot of groups. We tried recovering the email address, using the recovery method from Google. But we've been very unsuccessful. So I finally decided to bite the bullet and try to go online and change her email address for the Adam panel. However, I got the email address, edit field, where her old address i and it won't let me edit the address. Is that still able to be done with groups that had? Subgroup options and the like? Or do I need to upgrade the group?
 

On Thu, Aug 22, 2024 at 03:32 PM, joseph hudson wrote:
However, I got the email address, edit field, where her old address i and it won't let me edit the address.
That can only be done on a Premium or Enterprise group.? Never has been available on free/basic groups.
?
Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.
 

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Joseph -You don't have that partiular authority on regular groups. They never have had that ability. I took two groups premium back when group transfers from Yahoo first started, partly because of the additional premium owner authorities. When I first used the ability to change member's email address, Mark cautioned me about the??ramifications of such an action, and I've actually only used it about three times in all these years.

Another possibility, although it might be a long shot, might be if she also belongs to another group that is premium. One group changing her email address will do that for all of her subscriptions.

Dano
__________________
Joseph Hudson wrote:

> Hello guys, very rare situation. But I know I have a group that all allow me to
> do it. Because it was created back in I believe 2017. I
> don't remember. But I have a member who got locked out of one of their email
>?addresses, that they use for a lot of groups. We tried recovering the email
>?address, using the recovery method from Google. But we've
> been very unsuccessful. So I finally decided to bite the bullet and try to go
> online and change her email address for the Adam panel. However, I got the
> email address, edit field, where her old address i and it won't let me edit the
>?address. Is that still able to be done with groups that had? Subgroup options
>?and the like? Or do I need to upgrade the group?
>

Virus-free.
 

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Another possibility, although it might be a long shot, might be if she also belongs to another group that is premium. One group changing her email address will do that for all of her subscriptions.

One thing to keep in mind is that this trick can work only if she hasn't already logged in groups.io with her new address; if she already has then she would have to delete the new address from groups.io first before the premium group mod does the change.

Cheers,
Christos
 

On Thu, Aug 22, 2024 at 04:32 PM, joseph hudson wrote:
Hello guys, very rare situation. But I know I have a group that all allow me to do it. Because it was created back in I believe 2017. I don't remember. But I have a member who got locked out of one of their email addresses, that they use for a lot of groups. We tried recovering the email address, using the recovery method from Google. But we've been very unsuccessful. So I finally decided to bite the bullet and try to go online and change her email address for the Adam panel. However, I got the email address, edit field, where her old address i and it won't let me edit the address. Is that still able to be done with groups that had? Subgroup options and the like? Or do I need to upgrade the group?
I believe the person can still sign-in to groups.io with their old email address and password and then change their email address. If that doesn't work, for some reason, you can invite them again to the group with their new address and delete the old membership.
--
____________
Jeannette B.
 

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Well, I really only need to just use it once. And I know that she doesn't have any other groups that would have that kind of authority. So I would just need to upgrade the group that I have that she's a part of and then change the email address. Which I guess I could do. And then downgrade it back to basic. Which is not gonna be a big deal. It'll only be $10 out of my pocket as I'll only pay for the month. Or possibly 20. So hopefully I will never have to do this again.

On Aug 23, 2024, at 9:02?AM, D R Stinson <dano@...> wrote:

Joseph -You don't have that partiular authority on regular groups. They never have had that ability. I took two groups premium back when group transfers from Yahoo first started, partly because of the additional premium owner authorities. When I first used the ability to change member's email address, Mark cautioned me about the??ramifications of such an action, and I've actually only used it about three times in all these years.

Another possibility, although it might be a long shot, might be if she also belongs to another group that is premium. One group changing her email address will do that for all of her subscriptions.

Dano
__________________
Joseph Hudson wrote:

> Hello guys, very rare situation. But I know I have a group that all allow me to
> do it. Because it was created back in I believe 2017. I
> don't remember. But I have a member who got locked out of one of their email
>?addresses, that they use for a lot of groups. We tried recovering the email
>?address, using the recovery method from Google. But we've
> been very unsuccessful. So I finally decided to bite the bullet and try to go
> online and change her email address for the Adam panel. However, I got the
> email address, edit field, where her old address i and it won't let me edit the
>?address. Is that still able to be done with groups that had? Subgroup options
>?and the like? Or do I need to upgrade the group?
>

Virus-free.

 

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Well, this is correct, if she has a moderator of another group, the premium subscriber will not be allowed to change the email address. Which is why I had to have Mark help me change one of my friends email addresses.

On Aug 23, 2024, at 10:57?AM, Christos Psarras <christos@...> wrote:


Another possibility, although it might be a long shot, might be if she also belongs to another group that is premium. One group changing her email address will do that for all of her subscriptions.

One thing to keep in mind is that this trick can work only if she hasn't already logged in groups.io with her new address; if she already has then she would have to delete the new address from groups.io first before the premium group mod does the change.

Cheers,
Christos

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