Another
possibility, although it might be a long shot, might be if
she also belongs to another group that is premium. One group
changing her email address will do that for all of her
subscriptions.
One thing to keep in mind is that this trick can work only if she
hasn't already logged in groups.io with her
new address; if
she already has then she would have to delete the new address from
groups.io first before the premium group mod does the change.
Cheers,
Christos