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dealing with problem members #problem-member - violation of stated group policy

#problem-member

Frank All Messages By This Member #43851 Hello, I'm an owner and moderator for a group whose members consist of residents of our subdivision for quite some time now. ? Initially, postings were somewhat out of control but eventually calmed down and changed to unmoderated. ?This group has a stated policy: "A social group for residents of Whitehart, Raleigh, Wake County, North Carolina only? For talking about our neighborhood and being actively a part of it. The Whitehart Group Email is unmoderated however it shall be used for "positive, constructive purposes only." ? ? 1) Helping neighbors 2) General communication and announcements 3) For Sale by Neighbors to Neighbors 4) Recommended Businesses for repair and maintenance 5) Services to help other Neighbors 6) Neighborhood watch and general security ? Complaints/Concerns other than this list must be forwarded to TownSQ at the Management Company for tracking and action. ? ? ? ? This list is not an "official" channel for communications to/from residents from the BoD." Two problems -- I set an individual account to moderated for violation of the policy - personal attacks on another resident. ?That person is screaming about a violation of 1st Amendment right. ?Since the group is private with a stated policy, I do not believe this applies. ?An opinion would be a right, a personal attack that violates the policy is not? ?I'm no lawyer, but this seems consistent with all social media. The second is this individual has, in the past, tried to hack into the group to take over ownership. ?He was a member of the HOA Board at the time. ?The owners and moderators have been board members off and on, but as per policy the list is distanced itself, as there are other "official" methods of communication. Comments? ?Is a procedure to set someone to moderated a reasonable response? Is there a way to detect an active hack attempt on the group? Thanks! Frank
Frances All Messages By This Member #43852 Comments? ?Is a procedure to set someone to moderated a reasonable response? Is there a way to detect an active hack attempt on the group? We have an “no policy discussion” policy for my housing group. I put people to moderate but rarely. I am more likely to lock topics with a notice that says that the topic has either run out of steam or is veering into policy discussions and it suggests contacting the group owner.? if need to, I ask the rest of the group about it.? I sometimes preemptively put a thread to moderate if I think it is going to move into policy. I can allow appropriate questions ir comments through.? We haven’t had any group takeover attempts.? However someone tried to use chitchat in another group in a potential legal case. No follow up.? However my groups all have privacy footers, reiterate that it is not an official forum if our organization ? Frances -- Help available from Groups.io help and GMF wiki. ?
Donald Hellen All Messages By This Member #43853 Frank . . . On Sun, 07 May 2023 11:47:24 -0700, "Frank via groups.io" <feync@...> wrote: Two problems -- I set an individual account to moderated for violation of the policy - personal attacks on another resident. That person is screaming about a violation of 1st Amendment right. Since the group is private with a stated policy, I do not believe this applies. An opinion would be a right, a personal attack that violates the policy is not? I'm no lawyer, but this seems consistent with all social media. Groups.io are private groups. The group owner sets the rules and enforces them. It's not a democracy, so there are no first amendment rights involved. You are free to set rules as you see fit. You have the right to put anyone on moderation and even ban the person if you choose to do so. The complainer is free to go join another group that will tolerate him if he wants to, or he can start his own group. I've banned only a few for picking on others or using profanity after a warning. You don't even have to give a warning if you don't want to. Donald ---------------------------------------------------- Some ham radio groups you may be interested in: /g/ICOM /g/Ham-Antennas /g/HamRadioHelp /g/Baofeng /g/CHIRP
Paul Konanz All Messages By This Member #43856 Your group, your rules. Don't like them? Leave or get kicked out. End stop. Paul toggle quoted message Show quoted text On 05/07/2023 1:40 PM PDT Donald Hellen <donhellen@...> wrote: Frank . . . On Sun, 07 May 2023 11:47:24 -0700, "Frank via groups.io" <feync@...> wrote: Two problems -- I set an individual account to moderated for violation of the policy - personal attacks on another resident. That person is screaming about a violation of 1st Amendment right. Since the group is private with a stated policy, I do not believe this applies. An opinion would be a right, a personal attack that violates the policy is not? I'm no lawyer, but this seems consistent with all social media. Groups.io are private groups. The group owner sets the rules and enforces them. It's not a democracy, so there are no first amendment rights involved. You are free to set rules as you see fit. You have the right to put anyone on moderation and even ban the person if you choose to do so. The complainer is free to go join another group that will tolerate him if he wants to, or he can start his own group. I've banned only a few for picking on others or using profanity after a warning. You don't even have to give a warning if you don't want to. Donald ---------------------------------------------------- Some ham radio groups you may be interested in: /g/ICOM /g/Ham-Antennas /g/HamRadioHelp /g/Baofeng /g/CHIRP
Sarah Shapiro All Messages By This Member #43857 Placing all members on moderated status is the solution, if a nuisance.? If the group is large and active, then having several moderators may be needed.? I think having an unmoderated group is really impossible unless it is a very small group where everyone knows and perhaps loves each other!? Even in an international group I am in that shares Wordle results (without sharing solutions) American politics has crept in! toggle quoted message Show quoted text I set an individual account to moderated for violation of the policy
Paul Konanz All Messages By This Member #43859 We have a unmoderated group of 900 parents of offspring with a particular progressive disorder. Our guidelines cover confidentiality, politics, religion, cursing and flaming. In 25 years we rarely have had an issue. One member thought we were too up-tight and started a group with looser guidelines. It quickly died on the vine. ? When people understand what the focus of a group is and the rules of the "game" they choose to stay or leave. Most people appreciate not having to deal with the drama of off-topic threads. In those rare times of discord I put the group on moderation and control the dialogue to re-center the group. It's not a democracy, the moderators decide and if it is a fundamental enough issue the original owner makes the call. ? Paul toggle quoted message Show quoted text On 05/08/2023 12:01 AM PDT Sarah Shapiro <sarahseventytwo@...> wrote: ? ? Placing all members on moderated status is the solution, if a nuisance.? If the group is large and active, then having several moderators may be needed.? I think having an unmoderated group is really impossible unless it is a very small group where everyone knows and perhaps loves each other!? Even in an international group I am in that shares Wordle results (without sharing solutions) American politics has crept in! I set an individual account to moderated for violation of the policy
KWKloeber All Messages By This Member #43862 @Frank Abusive people consistently yell, “First Amendment” without a clue what is reality. A1 pertains to Government violating free speech, not non-governmental media, groups, newspapers, forums, or social media. Warning, second warning with moderation, three strikes = you’re out.
Pete Cook All Messages By This Member #43871 On Sun, May 7, 2023 at 03:05 PM, Frank wrote: The second is this individual has, in the past, tried to hack into the group to take over ownership. There are very few reasons to ban someone immediately and without a second chance, but for me this would be one of them. Pete
RFI-EMI-GUY All Messages By This Member #43872 On Mon, May 8, 2023 at 08:53 AM, Pete Cook wrote: On Sun, May 7, 2023 at 03:05 PM, Frank wrote: The second is this individual has, in the past, tried to hack into the group to take over ownership. This individual is likely breaking state law as well as federal law in doing so. Perhaps your local police can help get a restraining order and perhaps file charges. He has no First Amendment rights "in your house". Your group, your rules, your house. Some folks get on HOA boards to "control the world". Ban him immediately.
Jack Heim #43874 My experience is that most group members prefer a stricter moderator. Also, it is worth while to keep in mind that people rarely care who is in the right in an on-line arguement. They just want it to stop. Members of a group, especially the moderator, should realize that they can't get anywhere by insisting they've been wronged. These 2 points are related. As a moderator, you should just do what you have to do with as little drama as possible. toggle quoted message Show quoted text On 5/8/23 03:06, KWKloeber via groups.io wrote: @Frank Abusive people consistently yell, “First Amendment” without a clue what is reality. A1 pertains to Government violating free speech, not non-governmental media, groups, newspapers, forums, or social media. Warning, second warning with moderation, three strikes = you’re out.
Pete Cook All Messages By This Member #43875 Well said, Jack, and I agree 100% on both points. Our guidelines state that folks should take back-and-forth arguments off-list, and I’ve intervened a number of times to enforce that.? Pete?
Frank All Messages By This Member #43877 Thank you to everyone that responded! ?I'm by no means newbie at this, but in my old age have gotten somewhat paranoid and legal shy. Not only have I been taking care of the "list" but I am on my second tenure on the BoD of my HOA. ?We're going back almost 20 years. ? The world is changing and in this arena, not for the better. ?I wish we had 2FA for logins, none that I could find. ?That would make me feel a LOT more comfortable. ?That and some sort of notification if a member has too many password tries and force a reset with moderator notification. Cheers! Frank
Duane All Messages By This Member #43878 On Mon, May 8, 2023 at 08:04 PM, Frank wrote: ?I wish we had 2FA for logins THAT we do have.? See /helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information about half way down the page.? Be sure to read the Notes! Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual.
Frank All Messages By This Member #43879 Ah, thanks.? Missed that in settings. On 2023/05/08 21:09: 56:000, Duane wrote: toggle quoted message Show quoted text On Mon, May 8, 2023 at 08:04 PM, Frank wrote: ?I wish we had 2FA for logins THAT we do have.? See /helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information about half way down the page.? Be sure to read the Notes! Duane -- Lots of detailed information can be found in the Owners Manual and Members Manual.

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