¿ªÔÆÌåÓý

dealing with problem members #problem-member - violation of stated group policy #problem-member


 

Hello,
I'm an owner and moderator for a group whose members consist of residents of our subdivision for quite some time now. ? Initially, postings were somewhat out of control but eventually calmed down and changed to unmoderated. ?This group has a stated policy:

"A social group for residents of Whitehart, Raleigh, Wake County, North Carolina only?
For talking about our neighborhood and being actively a part of it.
The Whitehart Group Email is unmoderated however it shall be used for "positive, constructive purposes only." ?
?
1) Helping neighbors
2) General communication and announcements
3) For Sale by Neighbors to Neighbors
4) Recommended Businesses for repair and maintenance
5) Services to help other Neighbors
6) Neighborhood watch and general security
?
Complaints/Concerns other than this list must be forwarded to TownSQ at the Management Company for tracking and action.
? ? ? ? This list is not an "official" channel for communications to/from residents from the BoD."

Two problems -- I set an individual account to moderated for violation of the policy - personal attacks on another resident. ?That person is screaming about a violation of 1st Amendment right. ?Since the group is private with a stated policy, I do not believe this applies. ?An opinion would be a right, a personal attack that violates the policy is not? ?I'm no lawyer, but this seems consistent with all social media.


The second is this individual has, in the past, tried to hack into the group to take over ownership. ?He was a member of the HOA Board at the time. ?The owners and moderators have been board members off and on, but as per policy the list is distanced itself, as there are other "official" methods of communication.

Comments? ?Is a procedure to set someone to moderated a reasonable response?
Is there a way to detect an active hack attempt on the group?

Thanks!
Frank

Join [email protected] to automatically receive all group messages.