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bouncing - I have the same problem - please advise!

Me - Erica Smith Member Profile All Messages By This Member #9052 Hello! I have a member whose emails to the list are bouncing – she has clicked the 'unbounce' link at the bottom and received an (online) acknowledgement that this has worked. But she still can't send messages. I have looked at her entry in the members' list but there is no "B" for bouncing or any indication that anything is wrong. What should I do? Will it help to unsbuscribe her and re-invite her? The email she received from groups.io is below. Separately, I'm generally really happy with Groups.io – I've asked members of my old Yahoo! list to join the new list rather than transfer them automatically. The old list started in 2002 and had nearly 1000 members. In less than one month, we have nearly 300 members on the new list, and it is being more active than before. I have one more query which I'll post separately. Thank you, all, for your support. Erica ________________________________ [redacted] Crafter-In-Chief The Craftimation Factory www.thecraftimationfactory.org [redacted] https://www.facebook.com/CraftimationFactory/ [redacted] ============ Forwarded message ============ From : Groups.io <[email protected]> To : [redacted] Date : Mon, 04 Jun 2018 20:45:11 +0000 Subject : Your Groups.io Account Is Bouncing ============ Forwarded message ============ Hello, Recently, emails sent to you have bounced back to us. This can be for many reasons, including: - We have an incorrect email address for you. - Your account was or is full. - Other temporary delivery issues. We have suspended email delivery to you. This means you will no longer receive messages from the groups you are subscribed to, including: [email protected] You must take action to restore your account, or we will unsubscribe you from all of the groups you are a member of. To unbounce your account, go to the following link: /unbounce?email=[redacted]&cookie=2412293834290700872 Thank you, The Groups.io Team [personal identifiers redacted by moderator]
Bruce All Messages By This Member #9057 On Tue, Jun 5, 2018 at 09:21 am, Me - Erica Smith wrote: I have a member whose emails to the list are bouncing – she has clicked the 'unbounce' link at the bottom and received an (online) acknowledgement that this has worked. But she still can't send messages. I have looked at her entry in the members' list but there is no "B" for bouncing or any indication that anything is wrong. What should I do? Will it help to unsbuscribe her and re-invite her? The email she received from groups.io is below. Erica -- Someone's information here is mutually inconsistent. Clicking the link in the unbounce message has no bearing on whether emails she sends find their way to the rest of the group; only whether group are being successfully delivered to her internet service provider. And it seems that her?account record at groups.io is correct or she would never have received the first bounce notice.? Please clarify if she is receiving group messages -- via EMAIL, not online. If so, the unbounce worked. If she can't send to the group, that is a different issue. Can she send messages online, just not by email? More information needed to troubleshoot that. If email is not working in either direction and she shows no other status badges then it sounds like a problem with an intermediate mail server. Such problems usually resolve themselves within a few hours.? More information on bounce handling than you probably would ever want to know can be found in the system help:??/static/help#bouncing Hope this helps, Bruce -- The system Help is your friend.??/static/help
Me - Erica Smith Member Profile All Messages By This Member #9074 Thanks Bruce, I'll forward this to her. Hopefully we can sort it out. Best wishes, Erica
Shal Farley Member Profile All Messages By This Member #9125 Erica, I have a member whose emails to the list are bouncing – she has clicked the 'unbounce' link at the bottom and received an (online) acknowledgement that this has worked. The message she forwarded to you appears to be a "bounce probe" - a standard message Groups.io sends when a subscriber's email address is in "bouncing" state. This happens when the subscriber's email service has rejected messages from Groups.io. But she still can't send messages. As long as she is in Bouncing status she can neither receive messages from nor post messages to the group. It would be more helpful though to know why she can't send messages. That is, what happens when she tries? Is she trying via email or by the group's New Topic or Reply features? Does she get an error message of some kind? What does it say? I have looked at her entry in the members' list but there is no "B" for bouncing or any indication that anything is wrong. This leads me to suspect that she may have two email addresses, and is sending to your group from an address different from address subscribed in your group. If it is that other address which is "bouncing" that would explain why you don't see the B on her "good" address. What should I do? Will it help to unsbuscribe her and re-invite her? No, I wouldn't start with that. Firstly, compare the email address in her forwarded "bounce probe" message with the email address listed in your group's Members list. If they are not the same that tells the tale. Secondly, look in your group's Activity Log. Put her subscribed email address into the Search box and click the blue Search button. Does it show you any attempted posts? This should tell you why they didn't post. Do the same with the email address from her "bounce probe" (if different). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list

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