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Erica,

I have a member whose emails to the list are bouncing – she has
clicked the 'unbounce' link at the bottom and received an (online)
acknowledgement that this has worked.

The message she forwarded to you appears to be a "bounce probe" - a standard message Groups.io sends when a subscriber's email address is in "bouncing" state. This happens when the subscriber's email service has rejected messages from Groups.io.

But she still can't send messages.

As long as she is in Bouncing status she can neither receive messages from nor post messages to the group.

It would be more helpful though to know why she can't send messages. That is, what happens when she tries? Is she trying via email or by the group's New Topic or Reply features? Does she get an error message of some kind? What does it say?

I have looked at her entry in the members' list but there is no "B"
for bouncing or any indication that anything is wrong.

This leads me to suspect that she may have two email addresses, and is sending to your group from an address different from address subscribed in your group. If it is that other address which is "bouncing" that would explain why you don't see the B on her "good" address.

What should I do? Will it help to unsbuscribe her and re-invite her?

No, I wouldn't start with that.

Firstly, compare the email address in her forwarded "bounce probe" message with the email address listed in your group's Members list. If they are not the same that tells the tale.

Secondly, look in your group's Activity Log.

Put her subscribed email address into the Search box and click the blue Search button. Does it show you any attempted posts? This should tell you why they didn't post.

Do the same with the email address from her "bounce probe" (if different).

Shal


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