|
I haven't succeeded in convincing a few last holdouts to switch from using AOL, and they are bouncing again today. I've sent bounce probes to both of them, but my question is this: they now both have "B"s after their name in the "bouncing members" list, but one is a red B and the other is a blue B. What is the significance of the colors? The red one looks very ominous LOL. J
|
Blue B means Groups.io will keep trying (4 tries, I think), red B means it's given up. In the first case, shouldn't be any need to send a probe. In the second, that may be the only way they know they're bouncing.
Duane
|
Duane, Thanks. "Keep trying" to do what, exactly? Is groups.io sending out bounce probes? I've been in email contact with the blue bouncer, and she hasn't responded to the bounce probe. I suppose that means it's bouncing? J
|
J,
The way I understand Mark's explanation is that it will attempt to deliver emails until it gets 4 consecutive bounces, going from blue to red. I'm not sure if it's once per day, new digest, or individual messages. I've had a few folks on AOL go from normal to bouncing to normal several times in one day, so I'd guess it's based on whatever delivery they chose.
In the activity log, it should show the message received from AOL when it bounced. That should give a major clue as to the status of their account or AOL in general.
Duane
|
Thanks, Duane. Unfortunately (or fortunately?;), there's no detail in the activity log - just "email to xyz is bouncing."? J
|
I currently have 189 bouncing members. Only 5 of those are blue, the rest are red. Many, many are Yahoo.com email addresses. What do you recommend I do about the red bouncers?
Janice B
AZ
|
Wow, 189? That's nuts. How many members are in your group, total?
J
Sent from my iPhone
toggle quoted message
Show quoted text
On Mar 12, 2017, at 10:43 PM, weebeequilting <weebee.1@...> wrote:
I currently have 189 bouncing members. Only 5 of those are blue, the rest are red. Many, many are Yahoo.com email addresses. What do you recommend I do about the red bouncers?
Janice B
AZ
|
On Sun, Mar 12, 2017 at 09:29 pm, J_Catlady wrote:
there's no detail in the activity log
Oops, that should be the "Email Delivery History" of the member. (I knew what I meant ;>) Duane
|
Duane, it's not in the delivery history, either. That only shows the 'last successful' and the 'last unsuccsssful' delivery. It doesn't show delivery attempts.
J
Sent from my iPhone
toggle quoted message
Show quoted text
On Mar 13, 2017, at 5:54 AM, Duane <txpigeon@...> wrote:
On Sun, Mar 12, 2017 at 09:29 pm, J_Catlady wrote:
there's no detail in the activity log
Oops, that should be the "Email Delivery History" of the member. (I knew what I meant ;>)
Duane
|
Yes, it would be nice to know when/if an attempt was made, but I've been "assuming" it would update one of those fields when it tries. Just below those two, there should be Recent Bounces. A couple of Reasons that show on mine are "554 mtaig-mcb04.mx.aol.com ESMTP not accepting connections" and "force failed". Not sure what that last one means though. I don't remember seeing it before about a week ago. Right now, I'm inclined to think it's related to something in the Groups.io system, so there may be a glitch that Support could fix.
Duane
|
Yes, thanks, I didn't look that far down. I see things about the "aol postmaster" etc. but have no idea what it all means. J
|
This is a conversation that I often have with people who ask for help with
their computers....
?
There are NO error messages that "say something about" anything -- an error
message may or may not identify exactly what happened, but you ALWAYS need to
read any error messages and you have to be able to provide the EXACT error
message to anyone trying to help you.
?
Most email bounce error messages will start with a three digit number -
that number is critical because those numbers are all specific kinds of
errors.? The actual definitions may be more detail than you are interested
in, but they are important to identifying the cause of the problem.?
Yes,
thanks, I didn't look that far down. I see things about the "aol postmaster"
etc. but have no idea what it all means.
?
|
On Mon, Mar 13, 2017 at 12:19 pm, Xaun Loc wrote: This is a conversation that I often have with people who ask for help with
their computers....
?
There are NO error messages that "say something about" anything
Huh? Who here said an error message "said something about" anything? Who's in big trouble with you this time? LOL. I don't recall exactly what Duane said, but I personally said that I don't understand the error messages I saw (and I don't really care that I can't interpret them, since that was not the subject of my post). I am not asking you or anyone else to interpret them. But thanks. I do appreciate it. J?
|
There are currently 2,875 members in my group with 189 bouncing all but 5 are red.
Janice B
AZ
|
On Tue, Mar 14, 2017 at 02:03 am, weebeequilting wrote:
189 bouncing all but 5 are red
What I've done in a case like this is send a Bounce Probe to the red ones (doesn't hurt to send them to the blue ones, but shouldn't be needed.) If they're still bouncing in a few days to a week, I remove them. If they haven't noticed that they're not getting group messages, I would doubt that they're still interested. Once in awhile, someone will return after they've been removed, but not often. Duane
|
Duane, Thanks for the advice. I've been doing that, but there are a many members, for example, whose cats are not in dire straits and would not really notice whether they're getting the emails or not. They would probably never think about it one way or the other and assume (if they did think about it at all) that traffic was just slow in the group for awhile, which it can be. There is one member now, using AOL, who's bouncing red. I sent several bounce probes (which I'm convinced are themselves bouncing, so that she never saw them) and then finally removed her, using a new removal notice I've created specifically for this purpose ("you have been removed because emails from groups.io to your email address have been bouncing and you have not responded to bounce probes - to re-subscribe, please send an email to the subscribe address" etc). The message reached her and she immediately resubscribed. However, she still shows the red "B". I'm assuming that's because when someone resubscribes, their membership reconnects back with their old membership, and that there has been no chance for the system to remove the "B" because there have been no group messages since she resubscribed. However, what's going to change as a result of the resubscribe, even when there ARE messages? It seems the same thing will just keep on happening. I have tried to urge everyone using AOL to switch from it, but there are some last holdouts. And Janice said most of her bouncing members are using yahoo mail.... J
|
Duane