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I have a group member who has not responded to several messages from the owner address. I noticed today that her email is aol. I recall a problem with those emails awhile back. Is this a known thing? Maybe I should send her an email from my regular address.? J
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I am a moderator on AOL as is the Owner of our group. ?While we did have a bit of a problem back in May, we haven't encountered any difficulty with the receipt of messages since then.
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Interesting. I finally sent the member a personal email, asking her to check her spam file. She said that she HAD received all of the messages from the owner address, and had answered and returned the questionnaire as required and that it was in her "sent" folder. However, we did not receive it. A similar thing happened recently with someone who applied using an att email address. I will contact that person as well, now. If it happens a third time I will let Mark know. I am a moderator on AOL as is the Owner of our group Do you mean that you use aol email for Groups.io?
Thanks. J
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J,
I'm curious if you've checked your spam folder to see if the replies got stuck there? Probably not, but can't hurt to check. I've also noticed that AOL addresses have been bouncing off and on for the last few days. I don't think it would apply between AOL users though. Sometimes a "554 mtaig-mbb04.mx.aol.com ESMTP not accepting connections" error, sometimes a "dial tcp4: lookup mailin-02.mx.aol.com on 74.207.241.5:53: dial udp 74.207.241.5:53: i/o timeout" error, and sometimes (especially most recently) a "521 5.2.1 : (CON:B1) error (IP blocked). Not sure what's going on there.
Duane
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Hi there.? I would try your regular
address.? Steph
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Sent: Tuesday, August 16, 2016 9:25 PM
Subject: [GMF] anyone know if Groups.io messages to aol members tend
to go into spam a lot?
I have a group member who has not responded to several messages from the
owner address. I noticed today that her email is aol. I recall a problem with
those emails awhile back. Is this a known thing? Maybe I should send her an
email from my regular address.?
J
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Thanks for the bouncing tip. Not sure what you mean by 'between aol users.' I'm not an aol user. Only the member is. Nothing in spam...
J
Sent from my iPhone
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On Aug 17, 2016, at 8:22 AM, Duane <txpigeon@...> wrote:
J,
I'm curious if you've checked your spam folder to see if the replies got stuck there? Probably not, but can't hurt to check. I've also noticed that AOL addresses have been bouncing off and on for the last few days. I don't think it would apply between AOL users though. Sometimes a "554 mtaig-mbb04.mx.aol.com ESMTP not accepting connections" error, sometimes a "dial tcp4: lookup mailin-02.mx.aol.com on 74.207.241.5:53: dial udp 74.207.241.5:53: i/o timeout" error, and sometimes (especially most recently) a "521 5.2.1 : (CON:B1) error (IP blocked). Not sure what's going on there.
Duane
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J, I have a group member who has not responded to several messages from the
owner address. I noticed today that her email is aol. I recall a problem
with those emails awhile back. Is this a known thing? I don't know if this relates to your problem, but it might. It is unfortunate that those direct messages are included in the bounce processing mechanism - that means you have nowhere to look to see if AOL accepted or rejected the message. Of the 35 AOL addresses in my PTA group, 10 went bouncing after a message post on the evening of the 16th. Thus far only one of those (a fellow mod) has unbounced herself. The Member Activity log shows that it was only AOL addresses that went bouncing at this time. The message from AOL is singularly uninformative: 550 5.1.1 <... @ aol.com>: Recipient address rejected: aol.com I redacted the member's user name, and added spaces around the @. Maybe I should send her an email from my regular address. I'd say yes - probably the message from your email will go through and you'll not learn anything, but at least if that fails you should get the rejection notice ("bounce") back in your email. The mod forwarded to me the "Your Groups.io Account Is Bouncing" notification she received from Groups.io. Even though the others are blue B Bouncing, not yet Bounced, the notification to her said (among other things): "We have suspended email delivery to you. This means you will no longer receive messages from the groups you are subscribed to, including: - Example - Example+board - Example+exec-board - Example+teachers - Example+staff You must take action to restore your account, or we will unsubscribe you from all of the groups you are a member of. To unbounce your account, go to the following link:" I don't know for sure that she was Bouncing, not yet Bounced, but I infer that from the fact that the rest are still Bouncing (she unbounced herself before I got a chance to see). I used the Actions menu to send a "Bounce Probe" to the other nine, I'll be watching to see what happens. Shal
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To answer your question, yes, I have an AOL e-mail address, although I actually read the mail using Google Chrome. This is also true for our group owner. Neither of us uses the AOL browser.
Jean
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Shal and all, I did contact the member through my regular email address shortly after sending my original message here, and she told me (as I mentioned above) that she had tried to send the questionnaire back and found it in her "sent" file. However, it never reached us. So the bouncing appears to be going in both directions. I am probably repeating myself but we had something similar happen with another pending member who uses an .att email address. I contacted her from my personal email address as well (just yesterday, so haven't heard back yet). I am at the point of including a warning on the group's home page advising people with aol or earthlink email addresses not to attempt to join with an aol or earthlink email address. J
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J, I did contact the member through my regular email address shortly after
sending my original message here, and she told me (as I mentioned above)
that she had tried to send the questionnaire back and found it in her
"sent" file. However, it never reached us. So the bouncing appears to be
going in both directions. Double check that at least one moderator has the Owner Email option in their Subscription set to "All Emails". Unlike Yahoo Groups, in Groups.io it is possible for mods to opt out of receiving messages sent to the +owner address. I think the default may be "Subscribers Only", which I think is a mistake because a would-be member's attempts to contact the owners is a primary use case. Look also in the Message Activity log for a "... sent message ... to owners" entry. You can search with "Message to +owner" selected the Actions drop-down to make that easier. If the logs turn up nothing then you might want to send the information to Groups.io support - if Groups.io's servers actually rejected valid messages from AOL Mark need to be told so that he can investigate/fix it. Shal
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Shal, Checked all of that already. The log doesn't even record the attempt. The person forwarded me the time-stamped, sent email so she's not making this up. Will put details together and let Mark know. Thanks.
J
Sent from my iPhone
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On Aug 18, 2016, at 11:42 AM, Shal Farley <shals2nd@...> wrote:
J,
I did contact the member through my regular email address shortly after
sending my original message here, and she told me (as I mentioned above)
that she had tried to send the questionnaire back and found it in her
"sent" file. However, it never reached us. So the bouncing appears to be
going in both directions. Double check that at least one moderator has the Owner Email option in their Subscription set to "All Emails".
Unlike Yahoo Groups, in Groups.io it is possible for mods to opt out of receiving messages sent to the +owner address. I think the default may be "Subscribers Only", which I think is a mistake because a would-be member's attempts to contact the owners is a primary use case.
Look also in the Message Activity log for a "... sent message ... to owners" entry. You can search with "Message to +owner" selected the Actions drop-down to make that easier.
If the logs turn up nothing then you might want to send the information to Groups.io support - if Groups.io's servers actually rejected valid messages from AOL Mark need to be told so that he can investigate/fix it.
Shal
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ps Shal, Since your group is unrestricted you may not be aware that a pending member's email to a group is categorized as an email from a subscriber. So as a technical point of fact, no moderator needs to be set to receive 'all emails' to receive emails from a pending member. But I personally am set to receive those anyway (my other moderators are not).
J
Sent from my iPhone
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On Aug 18, 2016, at 11:42 AM, Shal Farley <shals2nd@...> wrote:
J,
I did contact the member through my regular email address shortly after
sending my original message here, and she told me (as I mentioned above)
that she had tried to send the questionnaire back and found it in her
"sent" file. However, it never reached us. So the bouncing appears to be
going in both directions. Double check that at least one moderator has the Owner Email option in their Subscription set to "All Emails".
Unlike Yahoo Groups, in Groups.io it is possible for mods to opt out of receiving messages sent to the +owner address. I think the default may be "Subscribers Only", which I think is a mistake because a would-be member's attempts to contact the owners is a primary use case.
Look also in the Message Activity log for a "... sent message ... to owners" entry. You can search with "Message to +owner" selected the Actions drop-down to make that easier.
If the logs turn up nothing then you might want to send the information to Groups.io support - if Groups.io's servers actually rejected valid messages from AOL Mark need to be told so that he can investigate/fix it.
Shal
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Amended: pending member's email to the owner, not to the group. Sent from my iPhone On Aug 18, 2016, at 12:00 PM, J_Olivia Catlady wrote:
ps Shal, Since your group is unrestricted you may not be aware that a pending member's email to a group is categorized as an email from a subscriber. So as a technical point of fact, no moderator needs to be set to receive 'all emails' to receive emails from a pending member. But I personally am set to receive those anyway (my other moderators are not).
J [Excess quote trimmed by moderator]
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J, The person forwarded me the time-stamped, sent email so she's not making
this up. Can you verify from what she sent you that she had the +owner address completely correct (including details like +owner not -owner)? If not, you or Mark should ask that she CC your personal email address on her next attempt to send to the +owner address, that way you can check the details. Getting the address wrong was often a factor in Y!Groups (mostly @ yahoo.com instead of @ yahoogroups.com), so it may be worth checking all the "is it plugged in" questions. Shal
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Shal, She was apparently simply hitting "reply" to the automatically sent "pending member notice," which comes from the +owner address. HOWEVER: I have since discovered that there's a logged "nonsubscriber message" from her at around that time, and I've asked Mark offlist to check the address the message was sent to. Either way, there's a problem. If she sent it to the group instead of the +owner address, it should have been logged as "message from pending sub" - but it wasn't. If, OTOH, she did send it to the +owner address, then it should not have been logged as "message from nonsubscriber."? As I said before, messages to +owner from pending subs are always received by all the moderators, even though the others besides me are sent to receive messages "from subscribers only." Hers was not received by anyone.? I think asking her to take part in experiments would be inappropriate. She has a very sick cat and is really stressed out. J
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J, She was apparently simply hitting "reply" to the automatically sent
"pending member notice," which comes from the +owner address. I was hoping for more direct evidence of the actual address in the sent message. The inference here relies on her memory and/or the behavior of her email user interface. HOWEVER: I have since discovered that there's a logged "nonsubscriber
message" from her at around that time, and I've asked Mark offlist to
check the address the message was sent to.
Either way, there's a problem. If she sent it to the group instead of
the +owner address, it should have been logged as "message from pending
sub" - but it wasn't. Is that a thing? That is, Pending as distinguished from Non-subscriber? I've not seen that, but then the only restricted groups I run aren't active here yet (haven't performed the Easy Group Transfer, so as yet they're just placeholders). There's not a separate item for that in the Actions drop-down for search, but perhaps those would be included in the Non-subscriber Message item. If, OTOH, she did send it to the +owner address, then it should not have been logged as "message from nonsubscriber." The examples of non-subscriber messages to +owner I have are logged simply as: [address] sent message [subject] to owners I think asking her to take part in experiments would be inappropriate.
She has a very sick cat and is really stressed out. I'm sorry to hear that. I'm sure your discretion in the matter will be appreciated. I suppose that's not an unlikely circumstance given the nature of your group. Shal
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On Fri, Aug 19, 2016 at 02:09 am, Shal Farley wrote: I was hoping for more direct evidence of the actual address in the sent message. I was hoping too, but I never got the message, so how could I have that evidence? THAT SAID: she later forwarded me the sent message and it WAS sent to the +owner address. I have yet to check the dates and times against everything else that happened and will do that this morning. Is that a thing? That is, Pending as distinguished from Non-subscriber? Yes, it's a thing. "Message from pending sub." I didn't know it, either, but I went into the drop-down search items looking for +owner messages (which I didn't know existed, either, until you told me to look for it) and found the "message from pending sub" item.
There's not a separate item for that in the Actions drop-down for search
Perhaps because your group is unrestricted? The examples of non-subscriber messages to +owner I have are logged simply as:
[address] sent message [subject] to owners I've never gotten a to +owner message from anyone from a subscriber or pending subscriber, so I've never seen that. But in any case, since she was pending, the message should not only have been received, but also logged in her +owner messages on her member page, as they always are for pending members. It wasn't, so I believe that it never got through, OR that it was not logged. Or something. More likely the first, and my prime suspect is still AOL. I suppose that's not an unlikely circumstance given the nature of your group. Right. It's the norm.:-)
Thanks much, and will keep you posted. J
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On Fri, Aug 19, 2016 at 08:26 am, J_catlady wrote: I've never gotten a to +owner message from anyone from a subscriber or pending subscriber ?That was a typo. I meant "from anyone BUT a subscriber or pending subscriber."?
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J, I was hoping too, but I never got the message, so how could I have that
evidence? THAT SAID: she later forwarded me the sent message and it WAS
sent to the +owner address. Short of having a CC from a sent message that will do, so long as the forward seems to quote the To: field entirely and intact. Yes, it's a thing. "Message from pending sub." ...
There's not a separate item for that in the Actions drop-down for search Perhaps because your group is unrestricted? Nope. I just missed it, looking for the wrong thing. "Non-subscriber message" versus "Message from pending sub" My hobgoblin rebels at that inconsistent phrasing. But in any case, since she was pending, the message should not only have
been received, but also logged in her +owner messages on her member
page, as they always are for pending members. It wasn't, so I believe
that it never got through, OR that it was not logged. Or something. More
likely the first, and my prime suspect is still AOL. I suppose it is possible that AOL claims to have delivered the message to Groups.io but didn't. An outright fabrication like that seems unlikely to me, but perhaps the delivery transaction had some sort of error leaving each side with a different status result (Groups.io thinking nope, AOL thinking yup). I've heard of the reverse, where the sender thought the transaction failed and later re-tried, resulting in doubled delivery (or even more than double). In any case, I think we've exhausted the evidence that users can dig up; digging deeper will likely require access to the mail server logs. Shal
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Jean Bennett
Duane
Shal Farley