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On Tue, Sep 17, 2019 at 03:54 PM, Karen Yun-Lutz wrote:

Is there a way to set the calendar events so all members see the same time zone?

Yes... and No.

There is an Owner / Moderator setting in Admin > Settings > Default Sub Settings called Timezone but it only applies to new members, i.e. those who join after the sub setting is "set". If this sub setting is changed then the blue Update Group tab at the bottom of the page must be clicked.

Existing members have to make any necessary changes for themselves, and it applies to all of their groups in one go. Members who wish to change their time zone setting must go to their Account, accessed by clicking on their name in the top right hand corner of any group web page. Clicking on that gives 2 options; Account and Log Out. Clicking on Account takes the Subscriber (member) to a page where the default is the Log In tab on the left. Ignore that and click on Preferences. The Time Zone preference is the first on the list of Web Site Preferences.

Any changes have to be confirmed by clicking on the blue Update Preferences tab at the bottom of the page; omit that and the change will not take effect.

Chris

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Good morning,

In one of the groups I manage we use the calendar for auto reminders. One of the members sent a message and stated:? "The calendar in groups.io needs to be re-set for Eastern Standard Time – it’s currently showing Los Angeles time."

I checked the calendar (through the group website) and the message sent to me, and the time zone is showing as -400 eastern time us and Canada.
Why are some members seeing a different time zone?

Is there a way to set the calendar events so all members see the same time zone?

Thank you,?

Karen

I would like to be able to post pictures/attachments but do not want my
members posting attachments.? Is there a setting for this?

Sadly, there is no such setting at the moment.
I asked for it in Beta a while ago (by the way, you supported my request), but apparently noone else is interested in this feature, so there is little chance it will be implemented.


As I wrote back then:
"At the moment, I have set my group to "moderate attachments", but this is a bit of a nuisance because I have to approve my own attachments."

Marina

Mick,

Members report that the option is not available when they receive the
Full Digest. Is that correct?

No.

The link is available in a row of links below each message in the digest. See here for an example:
/g/GroupManagersForum/wiki/Footers#Formatted2C-aka-Full-Featured2C-Digest-of-Messages

Those links are not in the Plain Text digest. Perhaps that is what they meant?

Shal


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On individual emails received from Groups you have the option "Reply to sender".
Members report that the option is not available when they receive the Full Digest.
Is that correct?

Mick

The problem seems to be solved. The chat has recently been closed by a participating member and this seems to have allowed the postings prior to 4.55pm to be viewed. However some of the times are shown as "Invalid date".

Is it usual for a complete chat not to be visible until it is closed?

Margaret P
UK

Thanks Duane and Mark (from Support)- the bug has been fixed!

A group that I mentor started a chat at 4pm BST (UK) today (16 Sept) and closed it at 5.04pm. When they went to look back at the chat dialogue the first entry was timed at 4.55pm. They couldn't see any of the earlier chat. They have asked me why this has happened and if there is any chance that they might be able to retrieve the earlier dialogue.

I was not involved with the actual chat.

Margaret P
UK

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We have at least one member who does not have access to the databases.? The database icon is not visible in the list on the left hand side of her group web page.? All but one database are set for viewing and modifying by members.? She has access to all other non-moderator/owner features of the group.? I have checked her profile and there is nothing restrictive about her membership.? I don't know if any other members are having this issue (The member in question is my wife whose account I use for feedback on issues like this.).

Does anybody have any suggestions?

Paul,
Co-owner Chronic_Pain_Assistance

On Mon, Sep 16, 2019 at 02:52 AM, Shal Farley wrote:

However, if this really is a case of using an email gateway to a feature phone's SMS messaging then I can't imagine she's in for a satisfactory experience.

I think Shal's remark is highly relevant, because the not small question of Message Footers has not been included in the discussion.

I checked a short mesage I posted elsewhere and it contained 203 characters. OK; I accept the group in question here might be able to work with messages that are around 140 characters, but...the Footer. The Footer on the email version of the message referred to above was 573 characters long, falling to 390 if the "group added" section was removed. The Footer is a system notification and is not editable by Owners and Moderators, so even a very short message such as Yes! (4 characters) is going to have nearly 400 more characters bolted on by Groups.io.

So even if the Confirmation Request Message was somehow edited down to sit within the character limit enforced on the member in question the problem of the Footer exceeding the character limit will remain. Now in practice this might not matter all that much but at the same time it just might.

Groups.io is not designed to function in an environment where there is a severe limitation on the available number of characters.

Chris

On Sun, Sep 15, 2019 at 05:10 PM, dave w wrote:

There is only one copy. It has been attributed to a member who did not reply with photos at all.

Did you recently delete some photos from this folder, and that's when the problem occurred?

If so, your browser may be caching the image thumbnail page. Try a hard refresh (Ctrl-F5) and see if that fixes it.

If that doesn't help, your problem is beyond my pay grade.

Regards,
Bruce
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sally.suzy,

When clicking "reply", the "to" email address comes up as
"[email protected]" ...

That's odd.

Maybe it is getting that from the Return-Path header field, but if so that's a mistake. It should use the From: address for a reply.

If this is something it does in general it isn't going to be too useful, because normal group messages use the Return-Path field for bounce tracking. Every reply she'd have to override it and enter the group's posting address.

Apart from boosting to Premium, the only other thing I can think of to suggest is to contact [email protected] and see if they'd be willing to confirm her address for you.

However, if this really is a case of using an email gateway to a feature phone's SMS messaging then I can't imagine she's in for a satisfactory experience.

Shal



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On Sun, Sep 15, 2019 at 03:45 PM, Shal Farley wrote:

truncated the confirmation reply address

something like that might be happening.? When clicking "reply", the "to" email address comes up as "[email protected]" (instead of the full confirmation address that is unique to her account? -- with various numbers/letters/encoding or whatever). ? If she knew what that unique confirmation address was, she'd reply to that -- but it's not visible.

sally.suzy,

She tried that but it didn't work. I have just figured out why. The
email service she uses sends her outgoing messages from a different
address than her account address. So she's sending a confirmation
reply from an address that groups.io doesn't recognize.

Actually, Groups.io is supposed to understand that. If the confirmation reply comes back from a different address it fills the returning address into the account's Email Alias automatically. Or is supposed to. Thereafter her replies should work from that address as if they had been sent from the subscribed address.

But maybe something else her interface did to the reply may have caused the failure. Long ago I tried to set up the email gateway on my flip-phone as a member of a Yahoo group. The problem I ran into was that the phone truncated the confirmation reply address, causing it to fail.

I had to resort to Direct Add to overcome that, which Y!Groups had at the time, but I found the result useless anyway because the address and subject text used up the allotted characters, leaving little or nothing for the message contents. Your mileage may vary of course.

Is there some way for me as the admin to add a second
email to her unconfirmed account, so she can confirm it.

No. Because accounts may be subscribed to multiple groups, there is very little that a group owner can do that affects an account.

There are a few exceptions that apply when the account is brand new (being created automatically during a group join), but those are the Timezone, Time Display, Date Display, and Calendar formats - which fill in from your group's Default Sub Settings tab on the Settings page.

I know you said that getting a premium membership for a month would
help, so that I could just add her and skip the confirmation process.

You don't need to Direct Add her again (in fact you can't if her address is already in the Members list), just confirm her address. You can do that through her page in the Members list.

... so I can't just join them add them in all at once. It seems
we'd need a premium groups.io account for six months to facilitate
that, and I'd rather avoid that.

I understand. It was just a suggestion in case you were considering Premium anyway.

I do the Premium for a month thing in my PTA group to cover primary the membership drives (registration, and spring), but sometimes end up with three or four months Premium in a school year.

Shal


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On Wed, Sep 11, 2019 at 03:28 PM, Bruce Bowman wrote:

Dave -- This is not a bug.?

Ahh, thanks Bruce, but you're reciting events that I did not report.
There are no duplicates.
There is only one copy. It has been attributed to a member who did not reply with photos at all. We are more savvy than that and just if necessary cite brief text...

This behavior has been discussed often, most recently here:?/g/GroupManagersForum/topic/32524744#17760 .?It often happens if the person quotes your original message without removing the photo. That being so, the Emailed Photos folder should contain both your original photo and the duplicate.

Not the circumstance described.

Groups.io has no way to determine whether something attached to?any?incoming message is accidental or intentional (even a duplicate can be intentional). Short of asking your subscribers to use more discretion when quoting/replying, there is currently no way to keep this from happening.

As they're not replying "with photos", nothing explains why IOG tags my original pix to another member who only replies to a post, via trimmed email or no text citation at all. I do not agree that there is not something fishy going on, yet it appears unimportant enough to not bother with, yet.

Thanks again,
d

On Sun, Sep 15, 2019 at 01:39 PM, Shal Farley wrote:

I'm curious how such a limited device can click on web links, but that's not really relevant at this point.

There are some [very cheap] cell phone plans that provide only texting service without full internet. That sounds very much like what we're dealing with here.

Regards,
Bruce?
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Shai said: "If her interface has a Reply function, she should just use that. She doesn't need to use any links or addresses inside the body of that notice."

She tried that but it didn't work. I have just figured out why.? The email service she uses sends her outgoing messages from a different address than her account address. So she's sending a confirmation reply from an address that groups.io doesn't recognize.? She cannot add that second address to her account until after her account is confirmed, so we are stuck.? Is there some way for me as the admin to add a second email to her unconfirmed account, so she can confirm it.

I know you said that getting a premium membership for a month would help, so that I could just add her and skip the confirmation process. I understand what you mean but ...

However, our organization has other members who have similar email systems to hers, and they would be joining our groups.io, sporadically over next few months. The situation is that I won't be in contact with them for a while (we meet bimonthly) and I don't have their email addresses, so I can't just join them add them in all at once. It seems we'd need a premium groups.io account for six months to facilitate that, and I'd rather avoid that.