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The vast majority of bouncing email addresses are what are called "hard" bounces. The email address has simply become invalid. The user was getting their email through their ISP and switched to a different provider. They were using their work email and changed jobs. They deleted their hotmail/yahoo/gmail account. A "soft" bounce is one where the address is temporarily not working. That just doesn't happen much in the 21st century.

Here's a link to what groups.io does about email addresses that are bouncing:

/helpcenter/ownersmanual/1/additional-information/groups-io-bounce-handling

If you're worried that an email address might still actually be good, you can send a member a bounce probe. They'll get a message that says they have to reply to tell groups.io they're still there. Or more accurately, that they are back. But again, most of the time, it won't do any good because they're just gone.

Bouncing email addresses clutter up your membership list but other than that, they don't do any harm. What you can do, if the clutter bothers you, is keep track of them in your mind and then after a few weeks/months, remove them.

Help! I renamed my group (changed the URL), and realized after the fact that this made all of my group's Wikis point to nowhere. I now realize that I should have considered my actions more carefully.?/g/GroupManagersForum/wiki/8127

Does anyone know how to access the old Wiki information? Is it gone forever??

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Tim,

Would you by any chance have Plain Text set in your GIO main account editor preferences and you started that thread in your group?? Or possibly have your mail client configured to send text-only messages or display messages in plain-text or something?

When you reply to a message in this GMF thread, I receive your reply in my email client as a plain-text email with the text footers.? If others reply it comes out as regular HTML with the HTML footers.? How have you been replying to this thread, online or through an email client? There is no quoted text on any of your replies, which is the default of online replies, so I'm not sure.? GMF doesn't have any of those three message formatting settings checked AFAIK, which means if a message comes in a plain text, it's left as such and mailed out as text-only, meaning the text footers get added to it, and if the message came in as HTML, same process, left and emailed out as HTML, but with the HTML footers this time.? So you having your email editor/composition default to plain-text would cause this.

Please do play around in the test group as the experience will be beneficial to you, but I think if you only set the "Force HTML emails" in your live group it will fix the problem because even if someone with your send-plain-text setup sends in a message, it will get converted to HTML before it gets sent out (as HTML) hence the HTML footers will be added to it which have the Reply to Sender link.? You cannot change that email address obfuscation that's currently taking place.? Setting the reply option to Group and Sender can cause confusion and duplicate messages in certain types/instances of exchanges depending on who's participating and who's replying to whom, so for a neigborhood list, you may want to send the group reply to Group only, set the Force HTML option, then folks can use their email client's Reply button and they reply to the group, and in order to reply to the sender they click on the link at the message footer, they don't have to go online.? Or if your list is informational only, set the group reply to Sender, then all replies go to the sender, not quite sure what your list format is.

Cheers,
Christos

On Sun, May 1, 2022 at 11:41 PM, Donald Hellen wrote:

I've never gone in and looked for bouncing members. Maybe I should. I thought a
member would notice they're not getting posts or can't post anymore and they'd
look into it.

They can still read the messages. Member help says:?Note: Even if your Groups.io account is bouncing, you can still log in to group websites and read and post messages there. Bouncing affects only email delivery; it does not affect your ability to use group websites. ?
--
Help available from Groups.io help and GMF wiki.

?

On Sun, May 1, 2022 at 11:40 PM, Joseph Hudson wrote:

Evening Manager, I just became a co-owner of a group that was created in 2019. The original owner, had asked me to update the footer with the posting address. But I am unable to find the footer section so I can put the posting address in that section. Where do I need to go within the group settings in order to do this. Are used to be within the regular settings, but now it is somehow moved.

This is a peer-to-peer group - no managers here!

You can add a message footer in Admin, Settings, Message Formatting.

Frances
?
--
Help available from Groups.io help and GMF wiki.

?

I've never gone in and looked for bouncing members. Maybe I should. I thought a
member would notice they're not getting posts or can't post anymore and they'd
look into it.

On Sun, 01 May 2022 16:54:18 -0700, "Duane" <txpigeon@...> wrote:

They'll never resolve themselves. The user has to unbounce their account. The thing that caused the bounce may resolve itself though. It could be action by the user or their email service, among other things.

----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP

I actually don't have Plain Text Only checked in the group—this was a thread that was all sent as plain text. I guess that gives the same effect.

I think I'll have to create a test group to explore all of these options. Anyway, I'm not sure I want to impose Plain Text Only on the list, even though that's what I personally prefer. What I really want is a way to have the sender's real email in the Reply-To, so that no one has to leave their mail client just to send a response. (I'll poke around in the provided links.)

Evening Manager, I just became a co-owner of a group that was created in 2019. The original owner, had asked me to update the footer with the posting address. But I am unable to find the footer section so I can put the posting address in that section. Where do I need to go within the group settings in order to do this. Are used to be within the regular settings, but now it is somehow moved.

On Sun, May 1, 2022 at 05:06 PM, Donald Hellen wrote:

Do these often resolve on their own?

They'll never resolve themselves.? The user has to unbounce their account.? The thing that caused the bounce may resolve itself though.? It could be action by the user or their email service, among other things.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Chris . . .

On Sun, 01 May 2022 07:18:15 -0700, "Chris Jones via groups.io"
<chrisjones12@...> wrote:

And no; other then send the members concerned a Bounce Probe there is nothing you can do about it.

Do these often resolve on their own?

Donald KX8K



----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP

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Tim,

>>> Would changing the group's Reply settings to "Group and Sender" address this

No.? Refer to the links Duane posted for more in depth info, but TL:DR, it looks like you have the "Plain Text Only" setting checked in the group's Message Policies settings, if you also check the "Force HTML Emails" option as well you'll then be able to still get a clean-looking group message sent out as before but the HTML footers will now be used at the end of the message (instead of what you're seeing now, the limited text-only footers).? The HTML footers are more functional and also include a "Reply to Sender" link.

Cheers,
Christos

On Sun, May 1, 2022 at 03:41 PM, Tim McCormack wrote:

I'm not sure what you mean about the footer. In the mailing list I manage, I just see a "View/Reply Online" line. Is there something missing from the plaintext mail (which is what I get, and I vague recall a thread on this...)? And is the idea that for some people I have to reply using the web client rather than my usual email client?

For info about the footers, see /g/GroupManagersForum/topic/missing_reply_to_sender/90716961 and .

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Thanks for the link! The DMARC explanation kind of makes sense, although it means that non-tech-savvy users are going to hit reply-to-sender and have their message go into the bitbucket. (They *might* notice the "undeliverable mail" response, they might not.) So it seems like there's a gap here in Groups.io's functionality.

I'm not sure what you mean about the footer. In the mailing list I manage, I just see a "View/Reply Online" line. Is there something missing from the plaintext mail (which is what I get, and I vague recall a thread on this...)? And is the idea that for some people I have to reply using the web client rather than my usual email client?

For myself, I can just use Reply To Sender and then edit the To line to be the real email address. But I'm concerned that the users on my neighborhood mailing list are just having messages go missing, and won't notice or know what to do about it. Would changing the group's Reply settings to "Group and Sender" address this, without causing duplicate mail or other issues?

An alternate would be to embed a screenshot of the video with a link.
This is for an announcement group?
--
Bob Bellizzi
[email protected]?online? support? group for corneal dystrophy patients & caregivers
?

On Sun, May 1, 2022 at 12:53 PM, Christos Psarras wrote:

Instead of using the "Reply To Sender" feature of your email client, use the "Reply To Sender" link provided (most of the time) on the message's groups.io footers, such as at the end of this message.? Otherwise you just have to make sure the address is in the right format before sending.

True! Unless other reply options are not permitted in Settings.
/helpcenter/ownersmanual/1/customizing-group-settings/message-policy-settings
If it is ticked, then the footers only have Reply to Group or View/Reply online.

Frances


?
--
Help available from Groups.io help and GMF wiki.

?

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Tim,

how I can prevent it?

Instead of using the "Reply To Sender" feature of your email client, use the "Reply To Sender" link provided (most of the time) on the message's groups.io footers, such as at the end of this message.? Otherwise you just have to make sure the address is in the right format before sending.

Cheers,
Christos

See?/helpcenter/faq/1/group-member-faq/q-why-are-some-people-s-email

Frances
--
Help available from Groups.io help and GMF wiki.

?

I recently used my mail client to "Reply To Sender" (my list is set to reply to Group by default), and was surprised to have it bounce. It turned out the From address was <john@...> rather than <john@...>. Here's what the relevant message headers looked like:

From: "John Smith via groups.io" <john@...>
To: [email protected]
Reply-To: [email protected]
Sender: [email protected]

Usually, my list gives the real email address in the From header, looking like this (note the lack of "via" as well):

From: "Jane Doe" <jane@...>

Does anyone know what causes this and how I can prevent it? I think it's at least consistent per-sender... could it be that this happens when people use the web interface or something?

On Sat, Apr 30, 2022 at 07:24 PM, Bob Bellizzi wrote:

Is there a way to embed html code within a message so that it would show a video frame

Bob -- You can provide a link to it, but you cannot embed it...groups.io strips the <video> tag from html emails.

For more details, see this discussion from two weeks ago.

Regards,
Bruce

---

Check out the groups.io Help Center?and?groups.io Owners Manual

On Sun, May 1, 2022 at 03:11 PM, Annie Green wrote:

Two of my members have a red square box with a B in it and a message saying they are blocked

Blocked? Are you sure you don't mean "Bouncing", because that is what a red (or blue) B means. Which colour it is depends on whether Groups.io has determined that the Bounce is "permanent" or not.

And no; other then send the members concerned a Bounce Probe there is nothing you can do about it. Have a look at their Email Delivery Histories.

Chris