On Mon, Jan 31, 2022 at 07:52 AM, Mike Kwasniak wrote:

Firstly, I have never used??until trying to join here, so no prior accounts.

?

So not that, apparently - but thank you for the comment.

Well, maybe.

There are account profiles and group profiles. If he hasn't created a group profile, the account profile will be used. But if he has, he can make changes in his account profile until the cows come home...the profile he previously customized for your group will continue to used.

Have him go to?/account?page=profile? At the top, there's a pull-down menu that says "Overall Profile." If he clicks that button and selects your group name instead, subsequent changes should appear in his profile for your group. He can also edit his group profile by finding his own entry in the Directory and clicking the "Edit Group Profile" button.

Folks have reported problems updating their profile photo. In particular, deleting your profile photo is problematic, and he may have more luck uploading a blank image of some kind. To the extent that he can be more specific about exactly what he is doing and the problem he's encountered in doing so we will in turn be able to fine-tune our guidance.

Hope this helps,
Bruce

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Hi Malcolm

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On Mon, 31 Jan 2022 12:22:13 -0000, Mike Kwasniak via groups.io <mikekwasniak@...> wrote:

Hi Andy - thanks for such a speedy response! ?We don’t have sub-groups, so no issue there, but I will pass the other info to our member and ask him to try an alternative.

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Hi Andy - thanks for such a speedy response! ?We don’t have sub-groups, so no issue there, but I will pass the other info to our member and ask him to try an alternative.

On Mon, Jan 31, 2022 at 11:52 AM, Mike Kwasniak wrote:

He’s subsequently got back in to the account and tried again, but it just won’t save the information.

First, the @UserName field needs to be unique across the Groups.io platform so if someone else somewhere in the world has used the name he is trying to, then he'll need to choose another. This field is actually not used on Groups.io so there's no need to set one anyway.

Second, do you have subgroups?? If he has already set a value for a subgroup profile then changing the same field at a higher level profile (ie. his account or main group) may not appear to save his changes (depending upon where he is looking to determine the changes are not saved).? He would need to go to the lower level profile and use the reset option to allow values from the higher level to propagate.

Regards
Andy

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Hi from the UK!

Thanks again, everyone.? I was not aware that I could add a customized invite message.? I have now followed your helpful instructions and done so.

In this case, I have also passed the person on the street and reminded him.? I suspect he has not seen either of the confirmation emails from the group, and may not have seen my personal email to him.? There's only so much you can do (in a basic group).

On Sat, Jan 29, 2022 at 11:38 AM, Duane wrote:

If they just follow the instructions included in the invite, there's no problem.? In addition, you could include more information like that in an Invite type notice that you set up for your group, so it's included with the invitation they receive.

I just added a couple of examples at the bottom of the Wiki page: /g/GroupManagersForum/wiki/12630

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

You're right.? He applied for membership on the web after I sent him an invitation, which he ignored.--

I wonder whether you have customized the invitation notice. I think it helps. Go to Admin, Settings, Member Notices. Add the Invite notice. Save. Make sure it is active.

Frances

Help available from Groups.io help and GMF wiki.

?

On Sat, Jan 29, 2022 at 10:34 AM, Alan Winson wrote:

When someone applies via the web after being sent an invitation, tell them that they will join the group faster if they find and reply to the invitation.

Similar options have been suggested in the past.? The problem is that there's no way for the site to know that a particular address has been invited if it's not he one the invitation was sent to.? Most people use the invitation as intended, so the 'return on investment' of time and effort would be minimal.? If they just follow the instructions included in the invite, there's no problem.? In addition, you could include more information like that in an Invite type notice that you set up for your group, so it's included with the invitation they receive.? You'll need to join the to make suggestions.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Thanks, everyone.? You're right.? He applied for membership on the web after I sent him an invitation, which he ignored.

Sorry about the confusion.? This is not the first time this has happened, and I'm sure it will happen again.? It presents an opportunity for groups.io to be better:? When someone applies via the web after being sent an invitation, tell them that they will join the group faster if they find and reply to the invitation.

re this particular one - has been constant in blocking over last few months. Nothing I can do when my lists have a few of the subscribers with this address except to advise them to get different address such as gmail, hotmail, or an other that does not go through this company.


I have been in touch with iiNet and they want to know when the delivery attempts were made, they are asking about headers.
Would the headers of the messages on the groups home age show delivery attempts, and if so, how can I get the headers. I can't find out how to, in the owners manual.
Cheers
Win

On Sat, Jan 29, 2022 at 06:00 AM, Alan Winson wrote:

when I enter the member's address in an invitation and they reply, how can there be any doubt?

If they accept the invitation, they will never go to NC.? NC will only be applied if they join via email or on the site.? And then, only if they've never had a Groups.io account using that email address.? I see this now and then when I send an invitation and the person would rather use another email address (or already have an account under another address), so they use a different address to join.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

On Sat, Jan 29, 2022 at 07:00 AM, Alan Winson wrote:

However, when I enter the member's address in an invitation and they reply, how can there be any doubt?? Why is the member flagged NC, and I have to send them a confirmation email, which they must respond to?

Alan -- I am not able to reproduce the stated behavior.

Go to Admin > Invite and click the "Send Invitations" button. On the resulting page, does this user's Status entry show as "Accepted?" If not, then he never accepted your invitation, and joined in some other manner.?

Regards,
Bruce

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On Sat, 29 Jan 2022 06:02:41 -0000, Alan Winson <alan.winson@...> wrote:

According to the manual, Not Confirmed is applied when it is not clear that the member's address is correct.

However, when I enter the member's address in an invitation and they reply, how can there be any doubt?? Why is the member flagged NC, and I have to send them a confirmation email, which they must respond to?

This behavior makes groups.io look amateurish to everyone.

According to the manual, Not Confirmed is applied when it is not clear that the member's address is correct.

However, when I enter the member's address in an invitation and they reply, how can there be any doubt?? Why is the member flagged NC, and I have to send them a confirmation email, which they must respond to?

This behavior makes groups.io look amateurish to everyone.

On Fri, Jan 28, 2022 at 01:13 PM, Ila McLaughlin wrote:

Can you be more specific when you say adding a subgroup will also change some things in the main group?

The main thing is the group email address.? I don't use subgroups, so not sure if there's anything else or not.? Maybe someone that uses them can fill you in.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Duane,

Can you be more specific when you say adding a subgroup will also change some things in the main group? ?I read the section on SubGroups in the Owners Manual and I’m not sure what you are referring to. ?Thanks!
--
Ila McLaughlin
Group Owner
[email protected]

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Thanks; that has also been done.?

--
-Val Nelson, Owner HOswap?

On Thu, Jan 27, 2022 at 11:55 AM, Val Nelson - Owner wrote:

The bulk of my storage is being used up by archived emails that have attachments.

Val -- Consider using the group setting that resizes photo attachments (?/helpcenter/ownersmanual/1/viewing-and-managing-your-group-s-storage/managing-your-group-s-storage-space?).?My experience suggests that 1024 pixels in the long dimension is more than adequate for viewing online.

Regards,
Bruce

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