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Re: Member unable to add a profile


 

On Mon, Jan 31, 2022 at 07:52 AM, Mike Kwasniak wrote:
Firstly, I have never used??until trying to join here, so no prior accounts.
?
So not that, apparently - but thank you for the comment.
Well, maybe.

There are account profiles and group profiles. If he hasn't created a group profile, the account profile will be used. But if he has, he can make changes in his account profile until the cows come home...the profile he previously customized for your group will continue to used.

Have him go to?/account?page=profile? At the top, there's a pull-down menu that says "Overall Profile." If he clicks that button and selects your group name instead, subsequent changes should appear in his profile for your group. He can also edit his group profile by finding his own entry in the Directory and clicking the "Edit Group Profile" button.

Folks have reported problems updating their profile photo. In particular, deleting your profile photo is problematic, and he may have more luck uploading a blank image of some kind. To the extent that he can be more specific about exactly what he is doing and the problem he's encountered in doing so we will in turn be able to fine-tune our guidance.

Hope this helps,
Bruce

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