I have reported a billing problem that has stopped me from an important upgrade.? I have emailed the support llne, tried calling the number on the billing invoice, and sent a note to the group manager forum with no response.? I has been a week of radio silence.? I cannot put my projects on an application that has zero product support.
Seth

On Fri, Apr 17, 2020 at 08:42 AM, Mick Anderson wrote:

It seems that not only I do not get email copies of my postings to IO but I did not get your reply either.
I have checked all my settings on IO and GMF and they show individual emails.
i do not use gmail.
I get all emails from other IO members.

Mick -- See?/g/GroupManagersForum/wiki/Not-Receiving-Messages?for other possibilities.

For what it's worth, I've found that selecting a digest mode resolves most delivery problems.

Regards,
Bruce?

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Hi Duane,

It seems that not only I do not get email copies of my postings to IO but I did not get your reply either.
I have checked all my settings on IO and GMF and they show individual emails.
i do not use gmail.
I get all emails from other IO members.

Mick

On Fri, 17 Apr 2020 12:16:24 +0100, Duane <txpigeon@...> wrote:

If that's Gmail or Exchange (or a service using them), then they're very helpfully not showing messages you've sent.

In that case, if you send a message, or reply to one,?using the web interface then it should get to your inbox because you won't already have the outgoing message in your sent folder.

On Fri, Apr 17, 2020 at 02:40 AM, Mick Anderson wrote:

I do not receive emails of messages posted on the website.

First, check your email delivery to see if they're bouncing.? If not, then they're being sent to your email address, so the problem is with your email service.? If that's Gmail or Exchange (or a service using them), then they're very helpfully not showing messages you've sent.? You can contact support to have them add your service to the list for those that need to be modified to be received.? See

Duane
--
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki
The official Groups.io user documentation is in the Groups.io Help Center.

Thanks, Bruce. I'll follow up today and try to see can get done.

If you want an mbox import, you need to be on Premium Yearly. If you haven't read it already, see /g/GroupManagersForum/wiki/Moving-to-Groups.io#Upload-Services for info.

I did read that, but some of the details I need were missing there, and there's nothing at all on the official documentation past. It seemed the way to get it going was to "email support", so I'll do that a second time.

Fingers crossed!

Mike

A strange problem.
I do not receive emails of messages posted on the website.
They do appear on the actual website.
I receive emails from other members.
I am set to individual emails.
I am the Group Owner.

Mick

On Thu, Apr 16, 2020 at 12:30 PM, James Morgenstern wrote:

we are new group ... maybe 7 days old.? 12 members.

?

we all just received an email from one of our members [whose normal email is @aol.com]? that was a phishing attack disguised as a link from DropBox.? I looked at the email header and it seems to me that this was indeed sent from groups.io server.

James -- There is no reliable way for groups.io to distinguish between a phishing email sent from a hacked account and one intentionally sent by the person who owns it. Although the service does scan attachments for viruses and malware, there is no such protection against bad hyperlinks.?

what do we do to safeguard against this?

?

does this mean that his aol password has been compromised?

Probably.

or was the triggering email sent from a hacker account and disguised as aol ?

?

would greatly appreciate any help to resolve this.

Initially, I'd put this member on moderation until I'm satisfied that he's regained control of his own email account. Options available are in the Posting Privileges block of his subscription record in the Member List.

If he can't regain control then you'll have to boot him off the group. Once he gets a new email address you can then consider letting him back in.

If it becomes a problem with more than one member then you may have to consider forcing all message delivery to plain text only (see Message Formatting in your group Settings). Most of those who engage in phishing do not spell out the entire link URL but instead hide what's really going on behind the html.

Hope this helps,
Bruce

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On Thu, Apr 16, 2020 at 07:31 AM, Mike S wrote:

What's the normal response time from support?

Mike -- There does not appear to be a "typical" time. My response times have ranged from "under an hour" to "never got anything back at all."

I sent an email on Saturday and haven't received anything past the initial automated response. I don't want to just start emailing again if this is a normal time frame to expect a reply, but I also don't want to miss getting an answer if it somehow got lost in the shuffle. I'm an owner of a premium group if that makes any difference.

Yes, that makes a difference.

I was checking with them on importing a large group. We'll have two MBOX files with a total of nearly 70,000 messages and about 660 members. Their imports seem to enable back-dating of messages, while the script doesn't, plus the 40 messages/30 minutes throttle means it would take about 40 days to import them using the script. We'd also like to back date the member join dates.

If you want an mbox import, you need to be on Premium Yearly. If you haven't read it already, see?/g/GroupManagersForum/wiki/Moving-to-Groups.io#Upload-Services?for info.

Frankly, very few people have inquired about this, much less reported any success getting it done.

Does anyone know the answers to the above or do I need to wait for a reply from support / follow up with them?

I think it's time for you to send a follow-up message. And if you do get this done, please report back on your experience so we can appropriately update the wiki entries.?

Regards,
Bruce
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What's the normal response time from support? I sent an email on Saturday and haven't received anything past the initial automated response. I don't want to just start emailing again if this is a normal time frame to expect a reply, but I also don't want to miss getting an answer if it somehow got lost in the shuffle. I'm an owner of a premium group if that makes any difference.

I was checking with them on importing a large group. We'll have two MBOX files with a total of nearly 70,000 messages and about 660 members. Their imports seem to enable back-dating of messages, while the script doesn't, plus the 40 messages/30 minutes throttle means it would take about 40 days to import them using the script. We'd also like to back date the member join dates.

Does anyone know the answers to the above or do I need to wait for a reply from support / follow up with them?

Thanks!

开云体育

On Wed, Apr 15, 2020 at 09:02 PM, "Leeni" <leeniluvsgroups2@...> wrote:

The letter that Mark had sent doesn't mention a date so I assumed it was tonight, however, the notice on the group's pages is talking about 4/16/20 which is tomorrow.

Leeni -- There is no discrepancy. It is already Thursday, the 16th of April in England. That's what UTC means.

Bruce?
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开云体育

My original message wasn't approved because I was told to read the email more carefully.?I was told the email?said??8 PM Pacific today, 3 am UTC tomorrow. I know that but it contradicts what the homepage note says ? Note: groups.IO will be down for maintenance this evening, starting at 8pm Pacific Time (3am Thursday 4/16/2020 UTC), for up to one hour. ? Note the date - it says Thursday 4/16/20 ? So whoever didn't approve my original message didn't read it. ? This was my original message The letter that Mark had sent doesn't mention a date so I assumed it was tonight, however, the notice on the group's pages is talking about 4/16/20 which is tomorrow. When is the outage going to be? Leeni ?

I have a project with the premium subscription.? Our credit card was compromised and I updated with a new card.? In the meantime Groups.io downgraded me to the free version.? I added the new card but the system is not picking up the new card and I am stuck in the free version.? I cannot upgrade, nobody at Groups is monitoring the phone number shown on the invoice and nobody responds to [email protected]?email account.? I need to upgrade to enterprise but cannot do it.? I need some help here but nobody seems to be home.??
Seth

On Wed, Apr 15, 2020 at 12:03 AM, Frances wrote:

In Admin, Settings, Message Formatting, change the subject tag. That should do it!

Weird. It has the right value. But that's not what went out in yesterday's message about our zoom meeting. i have to do some testing....

On Wed, Apr 15, 2020 at 01:15 PM, Peter Cook wrote:

Shal, I can't see a way to follow a hashtag, and I would like my members to be able to do that. Is there a way?

Go to the groups.io home page at?
On the left-side menu bar, pull down the Hashtags menu and select "Followed"
On the resulting page, click the "Follow a New Hashtag" link at upper right
Enter the desired information into the resulting form fields and click the +Follow button

Hope this helps,
Bruce

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On Sat, Mar 14, 2020 at 02:25 AM, Shal Farley wrote:

Then you receive by email only the Topics or Hashtags that you follow.

Shal, I can't see a way to follow a hashtag, and I would like my members to be able to do that. Is there a way?

Pete

On Wed, Apr 15, 2020 at 09:51 AM, Paul Gohdes wrote:

I would like to print out a list of members in alphabetical order.? Members is in order of joining and directory is alphabetized by first name (particularly unhelpful).? If there any way to alphabetize by LAST name?? Paul

The only info available is what you see. Except you can add notes like surname.
/helpcenter/ownersmanual/1/managing-members/adding-moderator-notes-about-individual-members?single=true

I am not sure what happens if you download the list after you have added notes for a member.?

Frances

What I would do is, download the member list. This is in CSV format, which makes it easy to import into your favorite spreadsheet program. I would then use the spreadsheet column to split the name column on the middle space. This assumes that the data is regular, that is that everyone has a first and last name and that those are properly inputted into the membership list. Once I had the column split into two, I would then sort the spreadsheet on the last name column.

Best,

Glenn

On Wed, Apr 15, 2020 at 09:51 AM, Paul Gohdes wrote:

I would like to print out a list of members in alphabetical order.? Members is in order of joining and directory is alphabetized by first name (particularly unhelpful).? If there any way to alphabetize by LAST name?? Paul

The only info available is what you see. Except you can add notes like surname.
/helpcenter/ownersmanual/1/managing-members/adding-moderator-notes-about-individual-members?single=true

I am not sure what happens if you download the list after you have added notes for a member.?

Frances
?
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