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I am the owner and moderator of 8 groups with around 1500 members. I use Thunderbird for emails.?I am having problems with our New Zealand telecom email provider, xtra. They accept emails from groups.io if I don't put attachments in the attachment box in Thunderbird. If I do put an attachment in the box, xtra rejects the email. Consequently the members account is "bounced". I have?since?found that?if I put the attachment into the body of the email, then xtra will accept the email. Now I have a lot of members with "bounced accounts.
My question is; can I "unbounce" members accounts? Or do I have to contact each member directly with instructions?

Barry.

On Wed, Jan 23, 2019 at 06:53 PM, Duane wrote:

It's not, but it is...?

"Things are seldom what they seem..." :)

I suppose the point I was making was that they aren't signed "Groups.io Team".

Chris

Brandy,

Someone in Groups.io is finally looking at it.

Did you hear back from any of those members as to whether they may have forwarded any group messages?

That's still my top bet for what happened.

Shal


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On Wed, Jan 23, 2019 at 11:14 AM, Chris Jones wrote:

- SMTP protocol diagnostic: 500 This message has already been approved or rejected.

Note that this is not a "Groups.io" notification.

It's not, but it is...? Mark sets specific error messages like this to be returned for various things.? It's actually your email service sending it to you based on what it gets from GIO.

Duane
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On Wed, Jan 23, 2019 at 12:05 PM, Lily Yapp wrote:

Is there a work-around for the event reminder emails NOT to be moderated if the event is created by a moderator or any member whose posting privilege is such that their posts are not moderated in the group?

Frankly, it's my opinion that this recent change was not adequately vetted. If people wanted notifications to be moderated, they could always have set that flag on the corresponding hashtag. As there is no "not moderated" setting on the #cal-reminder hashtag, the only way I know to avoid this is to take your group off moderation.?

I would be delighted to have someone prove me wrong on this.

Regards,
Bruce?
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On Wed, Jan 23, 2019 at 03:29 PM, Bruce Bowman wrote:

Check your email client's spam folder for any return message reporting a 550 error.

I tried "rejecting by email" immediately after releasing a test message via the web UI. The most significant part of the Delivery Service Notification that came back (more or less immediately) was:

- SMTP protocol diagnostic: 500 This message has already been approved or rejected.

Note that this is not a "Groups.io" notification.

Chris

On Wed, Jan 23, 2019 at 11:01 AM, Mike Avery wrote:

Are there mobile apps available?

Not yet, but in the works,

Duane
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On Wed, Jan 23, 2019 at 12:01 PM, Mike Avery wrote:

Are there mobile apps available?

This is being worked on...see .

Regards,
Bruce?
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On Wed, Jan 23, 2019 at 11:16 AM, Bruce Bowman wrote:

I repeated this exercise with a different (subscriber-only) account on the other message and they both still show up.

I have done the same with the "live group" for which I am a moderator with the same results.

I also notice that Report This Message does not generate any sort of notification to its originator, and I find myself wondering if it should. Does anyone else have a view about this?

Chris

First, many thanks to the people who answered my "What's Hot? What's Not?" email.? We've done a test migration and it looks pretty good. The test community seems happy with it.

The mobile friendly web site looks nice, but some of our members want a native app for their iPhones or Androids.? Are there mobile apps available?

Thanks again,
Mike

I think Chris is onto something. Check your email client's spam folder for any return message reporting a 550 error.

It's for reasons like this that I try to moderate all messages online.

Regards,
Bruce
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On Tue, Jan 22, 2019 at 08:51 PM, Tom Vail wrote:

When you went back to view the test message, did you use the link in the email, which worked?in my case, or click on the messages tab on the site, which?did not show the message in my case.? That was part of the issue, it was there because the link took you there, but there was no way to get to it from the site.

I did some checking in my own test group, making a thread of two messages and selecting Report this Message from the More menu on one of them.?The notice was duly sent back to me as a Moderator, but no messages disappeared, let alone the entire thread. I repeated this exercise with a different (subscriber-only) account on the other message and they both still show up.

There may be something funky going on, but I was unable to replicate it.

FYI,?
Bruce
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On Wed, Jan 23, 2019 at 10:28 AM, Harlan Steinle wrote:

it was rejected via email, not via the web.

The only thing I can think of at the moment is that you inadvertently clicked on "reply" rather than the "reject" link. Does your group have other moderators? If so, is it possible that one of them accepted the message immediately before you tried to reject it?

Suggestion 1: have a look at your Activity Log to see what that has to say

Suggestion 2: enlist the help of another group member and get them to send a message that you try to reject to see if the same thing happens again.

Chris

On Wed, Jan 23, 2019 at 10:28 AM, I wrote:

Let me double check things first!

...which I have now done, and my findings confirm my earlier comments. I reported my own message but neither the message itself nor the entire thread vanished as a result.

My comment about "Reply to Sender" was a red herring; that is the current default set by Shal for a different test a few days ago.

Referring the absence of anything in the Activity Log (confirmed!) is a good candidate for beta; can I suggest that you enlist the help of another of your group's members to try to replicate the test I did, just to be sure... there is no point in referring something that cannot be repeated.

Chris

On Wed, Jan 23, 2019 at 01:51 AM, Tom Vail wrote:

I'll?move this conversation over to the beta site.

Let me double check things first!

Chris

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