Erik,

I have not been able to pinpoint this myself but seek for assistance
is there anything which can be do as a group admin or this issue
deeper within groups.io delivery mechanisms.

Your best source of information is the member's Subscription page (click on their row in the group's Members list). There's an Email Delivery History tab which should show you information about successful and unsuccessful deliveries, and in particular the status response from recently rejected messages.

In most cases it will be up to the member to report that response to their email service provider to find out why the message(s) from Groups.io were rejected, and how to correct the problem.

In a case of a pattern of rejection by a given email service you might also report the problem to [email protected] Generally speaking Groups.io won't be able to directly solve the problem but they may attempt to contact the service's technical contacts to resolve the issue.

Shal


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I added a subgroup to my groups.io account and didn't realize that would cause me to lose my [email protected] email address. It automatically converted to main@[email protected]. In my opinion, the latter is far too long and I'd like to revert my group back to the original.

Yes, it is not lost - however it is now an alias, as the ‘official’ email address of your group has changed to a less intuitive one.
Why does Groups.io screw-up a sensible email address to create confusion and an odd email address???


This is why I do not permit Subgroups in any of my Groups.

I would consider subgroups if:
-the official email address remained unchanged <[email protected]>
-subgroups were the intuitive <[email protected]> or even <[email protected]>

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On Wed, Dec 19, 2018 at 02:17 PM, Luke Sherman wrote:

lose my?[email protected]?email address

It isn't really lost and will work fine for sending to the main group.? To the best of my knowledge, the only way to revert would be to create a new group, change the name of the old group to a placeholder, change the name of the new group to the old one, then delete the old group.? The intermediate step is important because if you just delete a group, the name isn't available for some length of time.? There may also be snags, such as moving files or photos that exist in the original group though.

Duane
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Hi folks,

I added a subgroup to my groups.io account and didn't realize that would cause me to lose my?[email protected]?email address. It automatically converted to main@[email protected]. In my opinion, the latter is far too long and I'd like to revert my group back to the original.

I deleted the subgroup, but still cannot revert back to the original email address for the group. Please let me know if you can help.

Thanks.?

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Hi all.

Many of our group members have commented that groups.io mails are not more delivered to Telia/Sonera consumer @pp.inet.fi email addresses and this has been due to some TLS errors.

I have not been able to pinpoint this myself but seek for assistance is there anything which can be do as a group admin or this issue deeper within groups.io delivery mechanisms.

Best regards,
Erik

surely to change the name of a group you go to Admin > Settings and edit the email address and the title. I think then you have to wait awhile for the dns servers to catch up with the change

Alex,
Delay very often isn't a function of groups.io but some specific email providers.? One in particular that seems to delay messages is Roadrunner (xx@...)? For a time ALL messages to subscribers on Roadrunner were delayed until late at night and and then, a very limited time was given to pass the messages to them from groups.io.

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Bob Bellizzi

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Founder & Executive Director,?

I sent out 40 invites today.? Several of the invites have been accepted.? ?So far it seems to be working fine.? However, I was unaware that there was a limit to the number of invitations I could send at a particular time.

Richard

GPDA

On December 18, 2018 at 9:32 PM Gerald Boutin <groupsio@...> wrote:

Check things like spam folders.?I just tested it on a free group for an invite to a gmail address and it took 6 seconds from when I clicked send for the invite to show up.
?
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[excess quote trimmed by moderator]

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That feature is only available for paid groups. ? ? ? ? ?

On Tue, Dec 18, 2018 at 09:57 PM, Alex wrote:

I tested sending an invitation to one of my alternate email accounts.... to see how quickly it came and how user-friendly it would work.
As of about half an hour I don't see it yet. I expected it to be at most a matter of minutes.

And similar reports of failure to receive invitations?

Alex
P.S., As? for my earlier post asking where the "add members" feature is:
I figured that out. Mine is currently a free account. The Add feature comes with premium paid accounts.
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Check things like spam folders.?I just tested it on a free group for an invite to a gmail address and it took 6 seconds from when I clicked send for the invite to show up.
?
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Gerald

Hi

I just tested it and it works fine for me. Did it actually send? Check Sent Invitations.?
Or is it an address you have added in as an email alias? Of course, it could have been marked as spam.

Frances
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I have to add: One invite didn't work. One other did. Still investigating.
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I tested sending an invitation to one of my alternate email accounts.... to see how quickly it came and how user-friendly it would work.
As of about half an hour I don't see it yet. I expected it to be at most a matter of minutes.

And similar reports of failure to receive invitations?

Alex
P.S., As? for my earlier post asking where the "add members" feature is:
I figured that out. Mine is currently a free account. The Add feature comes with premium paid accounts.
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{This message was sent with 100% recycled electrons}

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Most of us present or ex yahoo moderators lamented the loss of the "add members" feature at yahoogroups when Yahoo removed it.

I thought when I decided to move one group here from yahoo that there was going to be a add-members feature here (not just "invite.")

Am I remembering incorrectly? Or can someone tell me where to find it?

Alex
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Thanks for the clarification. See I am not computer savoy and interpreted it wrong. Then why was Sugar originally told to be careful?? ? ? ? ?