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This is a relatively new, bought from Apple, M3 MacBook Air 15 inch, running Sequoia 15.3.2.
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Today, for the second time, it has refused my log-in password from the log-in screen.
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Turning the machine off and restarting cures the problem - mercifully!
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Has anyone else noticed this behaviour, please?
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Keith
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Hello Keith
I’ve not encountered that problem but wonder if you updated your computer the problem would be solved!
Here’s a snippet from ChatGPT:-
"As of April 4, 2025, the latest version of macOS Sequoia is 15.4, released on March 31, 2025.? This update introduces Mail Categorization, which organizes incoming emails into categories such as transactions, updates, and promotions, with important emails aggregated in a primary section.? Additionally, macOS Sequoia 15.4 includes an Apple News+ Food section for subscribers, a Sketch style for Image Playground, Memory Movie support for custom slideshows in the Photos app, and new emoji characters.? To update your Mac to the latest version, go to Settings > General > Software Update and follow the instructions."??
I hope this helps.
David?
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On 4 Apr 2025, at 08:51, Keith Parr via groups.io <kg.parr@...> wrote:
This is a relatively new, bought from Apple, M3 MacBook Air 15 inch, running Sequoia 15.3.2.
?
Today, for the second time, it has refused my log-in password from the log-in screen.
?
Turning the machine off and restarting cures the problem - mercifully!
?
Has anyone else noticed this behaviour, please?
?
Keith
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If David's suggestion doesn't solve your intermittent login problem, here are a couple other possibilities:
Start your Mac in Safe mode to clear caches:
Clean your keyboard:
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On Apr 4, 2025, at 2:51?AM, Keith Parr via groups.io <kg.parr@...> wrote:
This is a relatively new, bought from Apple, M3 MacBook Air 15 inch, running Sequoia 15.3.2.
?
Today, for the second time, it has refused my log-in password from the log-in screen.
?
Turning the machine off and restarting cures the problem - mercifully!
?
Has anyone else noticed this behaviour, please?
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Bev in TX
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Thank you, David.? I'm planning to update the OS but, as usual, I plan on waiting a while to hear if there are any gotchas in the latest version.
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Keith
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I don't think the keyboard can be the issue.? When the problem occurs it does not matter how many times I try to enter the password, it is refused.? Immediately after a restart, the password works normally again.? Additionally, I'd be a bit worried if the keyboard were to be giving trouble after maybe a month from new.
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It's worth trying clearing the caches, it's easy to do and takes little time.? It will take a while to know whether it has been a cure, however.? This has only happened twice so far, it *appears* to be random ie I have yet to identify a specific trigger, who knows when it might occur again!
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Thanks for helping think it through Bev.
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Keith
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I was thinking that a bit of dirt can fall under a key, regardless of the keyboard's age.
Are you certain that you aren't accidentally hitting the caps lock key? Rebooting would automatically turn it off.
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On Apr 4, 2025, at 11:30?AM, Keith Parr via groups.io <kg.parr@...> wrote:
I don't think the keyboard can be the issue. When the problem occurs it does not matter how many times I try to enter the password, it is refused. Immediately after a restart, the password works normally again. Additionally, I'd be a bit worried if the keyboard were to be giving trouble after maybe a month from new.
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Bev in TX
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Errors like this are usually not an software issue, but a inadvertent contact with the keyboard, such as a wandering finger hitting two ?keys or a cap lock where not wanted. Possibly a failing keyboard. Since Apple hides the password, it is hard to tell. First try entering the password slowly with only two fingers. Next try a different keyboard.
Brent ?
On my late 2012 Mac mini running 10.15.7?
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Hello Keith
I’ve not encountered that problem but wonder if you updated your computer the problem would be solved!
Here’s a snippet from ChatGPT:-
"As of April 4, 2025, the latest version of macOS Sequoia is 15.4, released on March 31, 2025.? This update introduces Mail Categorization, which organizes incoming emails into categories such as transactions, updates, and promotions, with important emails aggregated in a primary section.? Additionally, macOS Sequoia 15.4 includes an Apple News+ Food section for subscribers, a Sketch style for Image Playground, Memory Movie support for custom slideshows in the Photos app, and new emoji characters.? To update your Mac to the latest version, go to Settings > General > Software Update and follow the instructions."??
I hope this helps.
David?
On 4 Apr 2025, at 08:51, Keith Parr via < kg.parr@...> wrote:
This is a relatively new, bought from Apple, M3 MacBook Air 15 inch, running Sequoia 15.3.2.
?
Today, for the second time, it has refused my log-in password from the log-in screen.
?
Turning the machine off and restarting cures the problem - mercifully!
?
Has anyone else noticed this behaviour, please?
?
Keith
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You're giving me credit for far better typing skills than I have ever achieved, Brent!!? Two finger typing (well, actually four on a good day) is about my limit.
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When the problem occurs, no matter how many times I enter the password, slower and slower each time, the password is refused.
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The fact that, immediately after the restart, the password is accepted normally suggests to me that the keyboard is fine.
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Keith
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The caps lock issue has tripped me up in the past, but I'm pretty sure that's not the issue this time, Bev.? Interesting tho', that a restart will clear it, that fits the observed behaviour.? I'll double check if / when it occurs again.
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Keith
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David G Brooks
Brent