Re: My unhappy MacBook Pro
Jim wrote:
The action of that key improved with whatever the Genius Bar wizard did in the back room, but it’s beome less responsive again in the past few weeks, and of course now I’m almost 200 miles distant from an Apple Retail Store.
?
I’m of a mind to call Apple telephone support and describe my tale of woe about the keyboard, but I fear they’ll agree to examine the computer, send me a box, then contact me in a few days and tell me they’ve levied a charge of a few hundred dollars to diagnose the issue, that they blame the recalcitrant “period” key’s sluggishness on the liquid spill, and need to charge me another $1500 for repairs.
If I had your situation I'd check out Louis Rossman's service at as he is very good and will not rip you off. JC
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Re: My unhappy MacBook Pro
And how was that helpful, Brent?
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On Nov 1, 2019, at 4:35 PM, Brent via Groups.Io < whodo678@...> wrote:
Let me reply with two stories.
The first, some medical cures were not as safe as once thought. They used to "cure" syphilis. They used to have the patient swallow mercury. It was "safe" because it did not kill the patient immediately. And another "cure" for ailments was leeches. (Using an automotive contact cleaner, could be removing the conductive ink used to print the circuit in the key switch, or ineffective on the sugar from the spill.)
The other is a joke. Doc, it hurts when I do this. Well, don't do that. (Problem can't be found in the file structures, after the heating problem goes away, because there is no software damage.)
We are sorry you lost a lot of stuff in the fire, but let it go.
On Nov 1, 2019, at 1:36 PM, jimrobertson via Groups.Io wrote: If that’s the issue, though, is it likely what I experienced might be the result? Again, when I pulled the Mac from its carrying case, it was at the “your mac has restarted because of a problem” screen, and it was not warm, and the battery hadn’t drained. Moreover, it kept restarting within a minute or two intentional reboots, and none of this was accompanied by any signs of the computer overheating. Disk Utility (when I examined the computer from the recovery partition) reported some problem with the pre-boot blocks of my encrypted SSD, and after I unlocked the encrypted boot partition to run the “repair” module of DU, ?on all partitions, the problem has not recurred (even though Disk Utility did not report that it had done any repairs).
I was required to enter my admin PW before Disk Utility could examine the SSD. DU reports now that the main bootable partition remains encrypted, which is what I’d expect.
Maybe it’s an oddity that will remain unexplained.
I do have another issue with this laptop. I’ve had keyboard issues for at least the past two years. I did spill some liquid onto the case before this started, but that was confined to the upper left corner of teh keyboard, and affected primarily the backslash and bracket (angle and squiggly) keys. We cleaned the keyboard with compressed air and application of an electronics cleaner that my son had used on many occasions to revive Windows keyboards at the auto parts store where he worked, and where the keyboards generally looked as thought they’d been painted with used motor oil. The stuff worked, but a year later the ">/.” key became less responsive. In the interim Apple had issued its service bulletin for all MacBook Pro keyboards beginning with 2015 However, when i took the computer to my local Apple retail store, they discovered traces of the original liquid spill, and that terminated all discussions, even though the only misbehaving key was now the period.
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Re: My unhappy MacBook Pro
Let me reply with two stories.
The first, some medical cures were not as safe as once thought. They used to "cure" syphilis. They used to have the patient swallow mercury. It was "safe" because it did not kill the patient immediately. And another "cure" for ailments was leeches. (Using an automotive contact cleaner, could be removing the conductive ink used to print the circuit in the key switch, or ineffective on the sugar from the spill.)
The other is a joke. Doc, it hurts when I do this. Well, don't do that. (Problem can't be found in the file structures, after the heating problem goes away, because there is no software damage.)
We are sorry you lost a lot of stuff in the fire, but let it go.
On Nov 1, 2019, at 1:36 PM, jimrobertson via Groups.Io wrote: If that’s the issue, though, is it likely what I experienced might be the result? Again, when I pulled the Mac from its carrying case, it was at the “your mac has restarted because of a problem” screen, and it was not warm, and the battery hadn’t drained. Moreover, it kept restarting within a minute or two intentional reboots, and none of this was accompanied by any signs of the computer overheating. Disk Utility (when I examined the computer from the recovery partition) reported some problem with the pre-boot blocks of my encrypted SSD, and after I unlocked the encrypted boot partition to run the “repair” module of DU, ?on all partitions, the problem has not recurred (even though Disk Utility did not report that it had done any repairs).
I was required to enter my admin PW before Disk Utility could examine the SSD. DU reports now that the main bootable partition remains encrypted, which is what I’d expect.
Maybe it’s an oddity that will remain unexplained.
I do have another issue with this laptop. I’ve had keyboard issues for at least the past two years. I did spill some liquid onto the case before this started, but that was confined to the upper left corner of teh keyboard, and affected primarily the backslash and bracket (angle and squiggly) keys. We cleaned the keyboard with compressed air and application of an electronics cleaner that my son had used on many occasions to revive Windows keyboards at the auto parts store where he worked, and where the keyboards generally looked as thought they’d been painted with used motor oil. The stuff worked, but a year later the ">/.” key became less responsive. In the interim Apple had issued its service bulletin for all MacBook Pro keyboards beginning with 2015 However, when i took the computer to my local Apple retail store, they discovered traces of the original liquid spill, and that terminated all discussions, even though the only misbehaving key was now the period.
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Re: it’s like a horror movie: my system files have eaten up my boot drive!
And have you got more available room?
On Nov 1, 2019, at 3:14 PM, Tom_Kirshbaum wrote: [Have you emptied your Trash?] Oh yes, several times. After I cleaned the caches, it took five hours to empty the trash. Now it's empty.
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Tim,
I debated whether to reply to the list or you privately.
The vast majority of members have no voiced opinion on images in signatures. Let it die.
Like top or bottom posting, the owner, admins and mods have the last word, and the owner has said he is monitoring the thread. I take that is he currently doesn't care, in fact he had made a suggestion on how to minimize the data hit the group takes if included. Drop it.
Like the use of Activity Monitor, iState, whether you read posts by email, digest or web, or by thread or chronologically, these issues are not set by the group, but by each of us.
Please let this die.
Brent
On Oct 31, 2019, at 3:29 PM, timmeidroth wrote: my approval is so vigorous i think it can be counted as double! On Tue, Oct 29, 2019 at 1:33 PM Bob Beckham via Groups.Io <rbeckhm= [email protected]> wrote: No, we ALL are NOT annoyed.? It appears that three folks are annoyed and causing all the bickering.? If the moderators agree that it is ok for the picture, then it is ok.? Either ignore or remove the picture if you want.? There have been two or three folks that have expressed approval.? ?
?
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Re: How to type Apple symbol/logo ?
#Resolved
Howdy. Yes, you can do the Apple Logo with an iOS device but you have to set it up first in Settings. ? Copy the above Apple logo character. On iOS, open Settings>General>Keyboards>Text Replacement Press the + and create a new shortcut. Paste the Apple Log in the Phrase box. Make a Shortcut in the shortcut box. For example, something short, easy to remember, and it doesn't conflict with some other shortcut. apl perhaps. Then you can do ?Watch, ?Pay, etc. Denver Dan On Fri, 1 Nov 2019 18:42:14 -0400, Julian Thomas wrote: Is there a way in ipados/ios?
Sent from JT's Ipad - maybe using voice dictation!
On Nov 1, 2019, at 16:44, Daniel Settles <denver1.dan1@...> wrote:
?
This is a text character just like a letter a or b.
Type Option Shift k [|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|][|] iSent from iDan's GyazMail on my MacPro
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Tim, each Mac has a different answer. I have kept Activity Monitor's CPU History open in the bottom left corner of all my Macs for about the last 20 years. Then things start to slow or freeze, my ey glances down there, and I see a lot of red. To figure out what is causing that, I open the main window.?
I also keep Hardware Monitor, and app like iStat, but older, open since heat is often an issue with laptops.
Brent
MacBook Pro,?15",?early 2008, OS X 10.7.5 iPhone 4S, iOS 9.3.6 iPad 3rd gen, iOS 9.3.5
On Nov 1, 2019, at 8:19 AM, timmeidroth wrote: in activity monitor what percentage of cpu is a red flag? sometimes i see 3% and wonder if that's a problem...i'm guessing it's not.
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Re: it’s like a horror movie: my system files have eaten up my boot drive!
Why?
It is probably the quickest way to ensure that the problem is resolved. And time is money.
While you can work through a resolution of the problem, it can take a lot more time and never guarantee that the problem is resolved.
And you would probably also suggest to the client to increase the size of his SSD during the procedure.
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funniest thing i've ever read in this group! ?Both upper-level AppleCare specialists I spoke with told me the only solution would be to do a clean install and bring everything over one item at a time. I'd rather eat worms.
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Re: autotext in Office 365-Mac Word2016
note without experience? using? ms office on mac , can provide the following
you may want to check the following settings:
language is english , you would see that by the keyboard settings mine show a flag next to time on top menu bar
also click on? the text? and set? your smart quote settings. there is also dictation, you may need a microphone/headset for at although see blue tooth settings.
you'll want to check you have dictionary downloaded and english.
You can try open or libra office to see you have the same issue
is it only word or same issue with excel and powerpoint?
In the mean time you may want to type your text where you have text such as email browser , or evernote before pasting to word
You mention template are you did you check your template stored and reload/import them?
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On Fri, Nov 1, 2019 at 07:28 AM, julie wrote:
Hi again, I posted this back on 20 October and haven’t seen any responses to my query.
I’m wondering... is it inappropriate to post this here or is it just that there is no one here who has experience of this?
Thanks
Julie
I seem to have lost (or lost access to) all my Autotext entries.
I’ve Googled and haven’t found any useful information so far.
I’ve never had any trouble before, and I’m not sure if this happened right after an update or before (I know this isn’t very helpful).
They’ve always worked no matter what template I'm using. I’ve checked the keystroke I assigned and it’s the same. I’ve tried to find them using the pull-down menu and only the Word standard Autotext entries are visible.
I’ve tried a few other tests and found a few random Autotext entries by trying different templates but none of these make any sense.
Does anyone have any clues, please? Where might I look? What might I try? I hope very much I don’t have to recreate all these.
thanks
Julie
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Re: My unhappy MacBook Pro
I'd be tempted to get a new one and use the apple trade in.
Sent from JT's Ipad - maybe using voice dictation!
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On Nov 1, 2019, at 16:36, jimrobertson via Groups.Io <jimrobertson@...> wrote:
I’m of a mind to call Apple telephone support and describe my tale of woe about the keyboard, but I fear they’ll agree to examine the computer, send me a box, then contact me in a few days and tell me they’ve levied a charge of a few hundred dollars to diagnose the issue, that they blame the recalcitrant “period” key’s sluggishness on the liquid spill, and need to charge me another $1500 for repairs.
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Re: How to type Apple symbol/logo ?
#Resolved
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On Nov 1, 2019, at 4:42 PM, Julian Thomas <jt@...> wrote:
? Is there a way in ipados/ios? Sent from JT's Ipad - maybe using voice dictation!On Nov 1, 2019, at 16:44, Daniel Settles <denver1.dan1@...> wrote:
? ?
This is a text character just like a letter a or b.
Type Option Shift k
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Re: How to type Apple symbol/logo ?
#Resolved
Is there a way in ipados/ios?
Sent from JT's Ipad - maybe using voice dictation!
toggle quoted message
Show quoted text
On Nov 1, 2019, at 16:44, Daniel Settles <denver1.dan1@...> wrote:
?
This is a text character just like a letter a or b.
Type Option Shift k
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Re: autotext in Office 365-Mac Word2016
Thanks everyone for your suggestions.
It is indeed Word for Mac 2016/Office 365 (see subject line). I haven’t deleted any relevant files.
I think it’s going to be Sunday morning at the earliest before I get a chance to explore and check out the suggestions I’ve been given.
Julie
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Re: it’s like a horror movie: my system files have eaten up my boot drive!
[Have you emptied your Trash?] Oh yes, several times. After I cleaned the caches, it took five hours to empty the trash. Now it's empty.
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Re: How to type Apple symbol/logo ?
#Resolved
I’m on my iPad now so can’t test it out, but one way I’ve gotten around it is to start typing, move the mouse, click, then move it back.? Sent from Barry’s iPad
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On Nov 1, 2019, at 4:52 PM, Jim Saklad via Groups.Io <jimdoc@...> wrote:
?On Nov 1, 2019, Daniel Settles wrote: ???
This is a text character just like a letter a or b.?
Type Option Shift k
??
I had previously done this in? ? System Preferences / Keyboard / Text I then create some shortcuts like these (screenshot because if I type them, they will?be replaced with their substitutes): <Screen Shot 2019-11-01 at 5.51.08 PM.jpg>
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Re: autotext in Office 365-Mac Word2016
It's my understanding that autotext entries are part of the Preferences > Autocorrect tab, so probably embedded in the preferences .plist file...
The only helpful suggestions I may offer otherwise is to identify and locate the Word preferences file, and once you have that filename, copy it down somewhere. Then try to locate the same file in TimeMachine backups at a date that you know it worked, then copy the old file somewhere. Once you exit TimeMachine, over-write the new preference file with the recovered old one and restart Word. That SHOULD work, but in any case, clone your system and make a TimeMachine backup immediately before you do this, in case it does not...
It turns out that the preference file is a *.plist file as per this document...
So if you can find your old one in TimeMachine, you should be able to replace the new one with the old working one without having to reinstall Word....
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I suppose Paul's suggestion begs the question of where are the autotext entries actually stored? In my Word 2011? I found them in Word > Preferences > Autocorrect
Are they part of the preferences file – as I posited above – or are they included in the "Normal" document template that is stored elsewhere?
-JR
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Paul wrote:
Office 2016 (or Office 365)
the Normal.dotm file location is:
/UserName/:Library:Group Containers:Microsoft: some random number.Office:User Content:Templates
You should also be able to navigate to those folders, launch Time Machine, and restore the file from when it worked into the appropriate current location.
Hope that helps.
Paul
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Re: How to type Apple symbol/logo ?
#Resolved
On Nov 1, 2019, Daniel Settles wrote: ???
This is a text character just like a letter a or b.?
Type Option Shift k
??
I had previously done this in? ? System Preferences / Keyboard / Text I then create some shortcuts like these (screenshot because if I type them, they will?be replaced with their substitutes): 
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Re: it’s like a horror movie: my system files have eaten up my boot drive!
On Nov 1, 2019, Tom_Kirshbaum wrote: 3. I quit OnyX and checked storage available in About this Mac, thinking it?would have increased somewhat from 5 GB. ?What a shock: I now had MBs?instead of GBs. What happened to it while I was running OnyX? I have no?idea.?
4. Now I'm back to not being able to run apps. Why are there no snapshots?? Might it have to do with the fact that I turned off Time Machine yesterday?and ejected, disconnected and turned off the TM backup drive?
If Time Machine is turned off, then it will not create snapshots.
Anyway, I don't know where to go now. I removed over 60 GBs from the drive,?cleaned out caches and logs, ?found no snapshots, and have too little memory?(again) to run apps. My computer is crawling. ?I'll continue to go through?the suggestions I've received, doing whatever I can with nearly zero storage?memory and watching a spinning beachball by the hour, but the takeaway is?that 2/3rds of my 250 GB HD is System files and my computer is circling the?drain. What a mess!
Have you emptied your Trash? After deleting a bunch of things, the drive space isn’t freed up until the Trash is emptied.
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Re: it’s like a horror movie: my system files have eaten up my boot drive!
?Thanks Dan and Otto. By adding the space before "/" I got a chance to add my password, but the system ignored me (or so I thought):
MacBook-Pro:~ tomkirshbaum$ sudo tmutil listlocalsnapshots /
Password:
MacBook-Pro:~ tomkirshbaum$ sudo tmutil listlocalsnapshots /
MacBook-Pro:~ tomkirshbaum$ sudo tmutil listlocalsnapshots /
MacBook-Pro:~ tomkirshbaum$?
Now I think it's not ignoring me, it's answering my query with "none." Here's the very discouraging result from last night:
1. Armed with 5 GB of new storage from deleting caches, I was able to run Onyx.
2. I deleted logs and checked for snapshots (which OnyX will do). Guess what? No snapshots! Huh?
3. I quit OnyX and checked storage available in About this Mac, thinking it would have increased somewhat from 5 GB. ?What a shock: I now had MBs instead of GBs. What happened to it while I was running OnyX? I have no idea.
4. Now I'm back to not being able to run apps. Why are there no snapshots? Might it have to do with the fact that I turned off Time Machine yesterday and ejected, disconnected and turned off the TM backup drive?
Anyway, I don't know where to go now. I removed over 60 GBs from the drive, cleaned out caches and logs, ?found no snapshots, and have too little memory (again) to run apps. My computer is crawling. ?I'll continue to go through the suggestions I've received, doing whatever I can with nearly zero storage memory and watching a spinning beachball by the hour, but the takeaway is that 2/3rds of my 250 GB HD is System files and my computer is circling the drain. What a mess! ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Tom Kirshbaum?
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Re: it’s like a horror movie: my system files have eaten up my boot drive!
On Nov 1, 2019, Daniel Settles ?wrote: ?I wasn’t able to find a batch delete for this
Dan, do you mean something that will delete 2 or 3 or 27 local snapshots, but not ALL of them?
If so, then correct. I have done this in the past, but not now under Catalina. I just discovered something that even Dan and Otto might not know.
I was wondering if listing successive dates would allow me to delete multiple local snapshots in a single command (answer: no).
As usually happens in Terminal when you try something not allowed, I got a short lesson on command format:
Usage: tmutil deletelocalsnapshots [<mount_point> | <snapshot_date>]
Meaning, “a single date, OR the mountpoint”
So I tried:
Usage: tmutil deletelocalsnapshots /
And successfully deleted ALL the local snapshots at that mountpoint with a single command.
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Brent
Pat Taylor
JR
Jim Saklad