开云体育This morning I received a VERY professional-looking message allegedly from my ISP (Charter-Spectrum), “alerting" me that my contact phone number and email address had been changed, and asking me to click a link or to call Spectrum if I didn’t remember initiating those changes.What triggered my sense of smell were the contact phone number (1?855?70?SPECTRUM) and?the return email address (spectrum@...) The headers and footers in the html message seem to contain genuine links to the SPECTRUM website, but I suspect the contact phone number does NOT, but rather that the fraudsters managed to find a combination of digits that “translate” to the first four characters in the word “Spectrum.” Fortunately, I was able to get a live person customer service person on the phone using the company’s genuine website, where I learned that other customers have reported similar suspicious emails. Naturally, I did NOT make any attempt to respond directly to the incoming message The only thing that disappointed me during my support call was that the customer relations support person seemed to have no interest in recording the sending email address or contact phone number listed in the message itself, but I guess it’s likely that knowing them might not help in truncating the fraudsters malicious activities.
--?
Jim Robertson |
