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Zoom webinar troubleshooting #events #technology #facilitation


 

Hi all,
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For those of you familiar with Zoom webinar, I had a very frustrating experience yesterday where a number of our webinar registrants were effectively 'locked out' from joining . They had all registered in advance, were approved, and received a link to join; yet, when they clicked their link and input their password, they were sent to a registration screen that told them "the event is full and registration is closed." Many gave up in frustration.
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Do any of you have experience with this, and how do I ensure it does not happen again? Zoom support in unfortunately unavailable right now.
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Many thanks,
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Alec Shannon

Content Strategist,?Agenda for Change

Email: Alec@...

Mobile / WhatsApp: +1 919-360-8127

Skype: aks0813 | Twitter: @alecshanno

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