开云体育

Zoom webinar troubleshooting

#events #technology #facilitation

[email protected] All Messages By This Member #894 Hi all, ? For those of you familiar with Zoom webinar, I had a very frustrating experience yesterday where a number of our webinar registrants were effectively 'locked out' from joining . They had all registered in advance, were approved, and received a link to join; yet, when they clicked their link and input their password, they were sent to a registration screen that told them "the event is full and registration is closed." Many gave up in frustration. ? Do any of you have experience with this, and how do I ensure it does not happen again? Zoom support in unfortunately unavailable right now. ? Many thanks, ? Alec Shannon Content Strategist,?Agenda for Change Email: Alec@... Mobile / WhatsApp: +1 919-360-8127 Skype: aks0813 \| Twitter: @alecshanno
Nancy White All Messages By This Member #895 Alec, check the set up of the event to see if it had a maximum number of participants set. So if it is set at 100, and 120 people register, those coming in once 100 is reached are locked out.?
[email protected] All Messages By This Member #896 Edited Hi Nancy,? ? Thanks for this feedback. The number of participants was set to 100 because that is the webinar plan we registered for. We did not (could not) have had more than 100 people try to join because I manually approved each and every registration and we only had 100 people approved. They were the only ones who got the webinar link in advance via email. Is there anything else it could be, or you feel certain that is it? I should add, from my host view I only saw 45 participants during the session when 100 had registered in advance. I am still getting emails from registrants today that they were unable to join and I am thinking now that the majority of those who did not make it were not able to. ? Best, Alec
[email protected] #898 开云体育 Check your settings there is an option regarding this. Hope this helps. ? David BISHOP Facilitateur de projets transfrontaliers /?Facilitator of cross-border projects 06 76 47 18 71? ? Formations à distance disponibles dans le?cadre?? Mon Compte Formation ??: ? ?? toggle quoted message Show quoted text Le 25 juin 2020 à 15:54, alec@... a écrit : Hi all, ? For those of you familiar with Zoom webinar, I had a very frustrating experience yesterday where a number of our webinar registrants were effectively 'locked out' from joining . They had all registered in advance, were approved, and received a link to join; yet, when they clicked their link and input their password, they were sent to a registration screen that told them "the event is full and registration is closed." Many gave up in frustration. ? Do any of you have experience with this, and how do I ensure it does not happen again? Zoom support in unfortunately unavailable right now. ? Many thanks, ? Alec Shannon Content Strategist,?Agenda for Change Email: Alec@... Mobile / WhatsApp: +1 919-360-8127 Skype: aks0813 \| Twitter: @alecshanno
Nancy White All Messages By This Member #907 Alec, I would contact Zoom. I have heard of something similar, but alas, I can't recall what the solution was. If they don't answer, holler and I'll try to get an answer through the back door of a community where there is a Zoom employee present. ;-)

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