Hi Ruth,?
I¡¯m also new to this group, long time art of hosting practitioner and certified conflict mediator. I have successfully mediated several conflicts online. I always speak to the parties individually first. Here is a?? which I have adapted for online mediations.?
It works best if you are quite strict with it. As a mediator, you are a lot more directive than a host and your main job is to slow down the conversation so both parties can hear each other, which means you need to sometimes interrupt, reframe toxic statements, sometimes ask the other person to reflect back what they heard etc. Here is a summary of the most?a mediator needs to master.?
I hope this is helpful, feel free to get in touch with me if you have questions. I¡¯m happy to hop on a call. I¡¯m German, so we could talk in your native language :)?
Warm greetings,
Simone
Simone Torrey
Cell: ?+1 510 517 9536 ?
LinkedIn:?
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On Mar 27, 2020, at 3:25 AM, Ruth Picker - Hosting dialogue and collaboration <
office@...> wrote:
Dear all,?
I am new to this great group and would like to ask you for your support:
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-??????????What are your experiences with doing conflict resolution between 3 people?
-??????????Do¡¯s and don¡¯ts in a remote setting? Pitfalls of the technology?
-??????????Anything specific I need to pay heed to? (I intend to use zoom)
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(context: 2 employees who don¡¯t get along well to a degree, that both felt like quitting their job; manager whom both perceive as not being present and decisive enough. I assume that part of the conflict stems from a vacuum of direction that one of the employees tries to fill in by controlling the other).
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Cordial regards from Vienna/ Austria from my pandemian home office
Ruth
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Mag.a?Ruth Picker, E.MA
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Facilitating Dialogue and Collaboration
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Kinderspitalg.4/13, 1090 Vienna, Austria
+43?676 7346689
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