On Sep 14, 2024, at 2:32?PM, Jeff Kenyon <jkenyon7@...> wrote:

Could these be drivers that were let go from either Uber or Lyft?

On Sep 14, 2024, at 2:55?PM, joseph hudson <jhud7789@...> wrote:

?Hi guys, I wanted to share with you an experience that my girlfriend had with our new transportation service. Well, it's not a new transportation service, but it's a new kind of transportation that they started just over the last week or so. You can read more about it at takethehob.com anyway, she went to their accessible app, scheduled for her ride, and they randomly started canceling it. She made it to one of the destinations, and was told to schedule another ride so that she could get from one city to the next. And due to a result of them canceling her ride at least three times, she had to wait three hours in order to get. I'm wondering if there has been any cities/states, they have had this type of disappointment. Point out, she did tell me that these people are Uber/Lyft drivers a, don't tell me why leave my ready to use. This is there replacement door? It definitely seems a little strange.

On Sep 14, 2024, at 1:55?PM, joseph hudson via groups.io <jhud7789@...> wrote:

?Hi guys, I wanted to share with you an experience that my girlfriend had with our new transportation service. Well, it's not a new transportation service, but it's a new kind of transportation that they started just over the last week or so. You can read more about it at takethehob.com anyway, she went to their accessible app, scheduled for her ride, and they randomly started canceling it. She made it to one of the destinations, and was told to schedule another ride so that she could get from one city to the next. And due to a result of them canceling her ride at least three times, she had to wait three hours in order to get. I'm wondering if there has been any cities/states, they have had this type of disappointment. Point out, she did tell me that these people are Uber/Lyft drivers a, don't tell me why leave my ready to use. This is there replacement door? It definitely seems a little strange.

On Sep 14, 2024, at 1:55?PM, joseph hudson via groups.io <jhud7789@...> wrote:

?Hi guys, I wanted to share with you an experience that my girlfriend had with our new transportation service. Well, it's not a new transportation service, but it's a new kind of transportation that they started just over the last week or so. You can read more about it at takethehob.com anyway, she went to their accessible app, scheduled for her ride, and they randomly started canceling it. She made it to one of the destinations, and was told to schedule another ride so that she could get from one city to the next. And due to a result of them canceling her ride at least three times, she had to wait three hours in order to get. I'm wondering if there has been any cities/states, they have had this type of disappointment. Point out, she did tell me that these people are Uber/Lyft drivers a, don't tell me why leave my ready to use. This is there replacement door? It definitely seems a little strange.

On Sep 14, 2024, at 2:55?PM, joseph hudson <jhud7789@...> wrote:

?Hi guys, I wanted to share with you an experience that my girlfriend had with our new transportation service. Well, it's not a new transportation service, but it's a new kind of transportation that they started just over the last week or so. You can read more about it at takethehob.com anyway, she went to their accessible app, scheduled for her ride, and they randomly started canceling it. She made it to one of the destinations, and was told to schedule another ride so that she could get from one city to the next. And due to a result of them canceling her ride at least three times, she had to wait three hours in order to get. I'm wondering if there has been any cities/states, they have had this type of disappointment. Point out, she did tell me that these people are Uber/Lyft drivers a, don't tell me why leave my ready to use. This is there replacement door? It definitely seems a little strange.

?

No, unfortunately, there's not. There's one for drivers. But it's you to tap on help and then you have to tap on Support and then you have to tap on phone. I just looked it up on their website.

?

On Sep 11, 2024, at 10:03?PM, Justin Williams <justin.williams2@...> wrote:

Is there an Uber number like the one you gave for Lyft?

?

Justin

?

?

From:?[email protected]?<[email protected]>?On Behalf Of?joseph hudson via?
Sent:?Wednesday, September 11, 2024 10:59 PM
To:?[email protected]
Subject:?Re: [Uber-Lyft] another experience this afternoon with a non English speaking driver

?

OK cool. Let us know how you make out with that.

On Sep 10, 2024, at 11:23?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

All right, thank you. ?I guess I didn’t notice the number earlier, so I’ll try calling later on today.

On Sep 10, 2024, at 11:52?PM, joseph hudson <jhud7789@...> wrote:

? I would put something into customer service that way that they could put a note on your account. That's what I would do. By using that phone number I sent you.

On Sep 10, 2024, at 8:02?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

Not a problem, he got his 1* rating and a bad report.? I just am not sure how to address these concerns with Lyft about non-English speaking drivers without sounding racist???

?

From:?[email protected]?<[email protected]>?On Behalf Of?joseph hudson
Sent:?Tuesday, September 10, 2024 8:41 PM
To:?[email protected]
Subject:?Re: [Uber-Lyft] another experience this afternoon with a non English speaking driver

?

Hi Jeff, I'm so sorry that you had these experiences. I was without my computer when you sent this message. So I was not trying to avoid answering this. But it was just almost commission to try to keep up with everything on my phone throughout the day, but I've got my computer back. I can give you this phone number it's supposed to be used to talk to them about payments but maybe you can get somebody to talk to you about the issues that you're having with English speaking drivers. It is 1844 493 9881. I hope this helps..

On Sep 2, 2024, at 7:12?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

Hi all, this afternoon it happened again.? I went out to grab a bight to eat at a popular restaurant in Rochester and took Lyft.? Since the name sounded foreign, and this place isn’t a place that I go to regularly I fired up Goodmaps.? When the driver first got there he was easy enough to understand, but when we got to the destination I asked him where the entrance was to the restaurant.? When he responded he thought I was looking for a “store” when I had said “door.”? I got impatient and when I finally left the Lyft and asked someone for help, I was a block or so away from the restaurant.? Needless to say, he earned himself a 1* rating with a nasty note to Lyft.? With this topic having come up recently, has anyone been able to bring this as a concern to Lyft, and if so how have you been able to do it?

?

?

?

?

OK cool. Let us know how you make out with that.

?

On Sep 10, 2024, at 11:23?PM, Jeff Kenyon <jkenyon7@...> wrote:

All right, thank you. ?I guess I didn’t notice the number earlier, so I’ll try calling later on today.

On Sep 10, 2024, at 11:52?PM, joseph hudson <jhud7789@...> wrote:

? I would put something into customer service that way that they could put a note on your account. That's what I would do. By using that phone number I sent you.

On Sep 10, 2024, at 8:02?PM, Jeff Kenyon <jkenyon7@...> wrote:

Not a problem, he got his 1* rating and a bad report.? I just am not sure how to address these concerns with Lyft about non-English speaking drivers without sounding racist???

?

From:?[email protected]?<[email protected]>?On Behalf Of?joseph hudson
Sent:?Tuesday, September 10, 2024 8:41 PM
To:?[email protected]
Subject:?Re: [Uber-Lyft] another experience this afternoon with a non English speaking driver

?

Hi Jeff, I'm so sorry that you had these experiences. I was without my computer when you sent this message. So I was not trying to avoid answering this. But it was just almost commission to try to keep up with everything on my phone throughout the day, but I've got my computer back. I can give you this phone number it's supposed to be used to talk to them about payments but maybe you can get somebody to talk to you about the issues that you're having with English speaking drivers. It is 1844 493 9881. I hope this helps..

On Sep 2, 2024, at 7:12?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

Hi all, this afternoon it happened again.? I went out to grab a bight to eat at a popular restaurant in Rochester and took Lyft.? Since the name sounded foreign, and this place isn’t a place that I go to regularly I fired up Goodmaps.? When the driver first got there he was easy enough to understand, but when we got to the destination I asked him where the entrance was to the restaurant.? When he responded he thought I was looking for a “store” when I had said “door.”? I got impatient and when I finally left the Lyft and asked someone for help, I was a block or so away from the restaurant.? Needless to say, he earned himself a 1* rating with a nasty note to Lyft.? With this topic having come up recently, has anyone been able to bring this as a concern to Lyft, and if so how have you been able to do it?

?

On Sep 10, 2024, at 11:52?PM, joseph hudson <jhud7789@...> wrote:

? I would put something into customer service that way that they could put a note on your account. That's what I would do. By using that phone number I sent you.

On Sep 10, 2024, at 8:02?PM, Jeff Kenyon <jkenyon7@...> wrote:

Not a problem, he got his 1* rating and a bad report.? I just am not sure how to address these concerns with Lyft about non-English speaking drivers without sounding racist???

?

From:?[email protected]?<[email protected]>?On Behalf Of?joseph hudson
Sent:?Tuesday, September 10, 2024 8:41 PM
To:?[email protected]
Subject:?Re: [Uber-Lyft] another experience this afternoon with a non English speaking driver

?

Hi Jeff, I'm so sorry that you had these experiences. I was without my computer when you sent this message. So I was not trying to avoid answering this. But it was just almost commission to try to keep up with everything on my phone throughout the day, but I've got my computer back. I can give you this phone number it's supposed to be used to talk to them about payments but maybe you can get somebody to talk to you about the issues that you're having with English speaking drivers. It is 1844 493 9881. I hope this helps..

On Sep 2, 2024, at 7:12?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

Hi all, this afternoon it happened again.? I went out to grab a bight to eat at a popular restaurant in Rochester and took Lyft.? Since the name sounded foreign, and this place isn’t a place that I go to regularly I fired up Goodmaps.? When the driver first got there he was easy enough to understand, but when we got to the destination I asked him where the entrance was to the restaurant.? When he responded he thought I was looking for a “store” when I had said “door.”? I got impatient and when I finally left the Lyft and asked someone for help, I was a block or so away from the restaurant.? Needless to say, he earned himself a 1* rating with a nasty note to Lyft.? With this topic having come up recently, has anyone been able to bring this as a concern to Lyft, and if so how have you been able to do it?

?

On Sep 10, 2024, at 8:02?PM, Jeff Kenyon <jkenyon7@...> wrote:

Not a problem, he got his 1* rating and a bad report.? I just am not sure how to address these concerns with Lyft about non-English speaking drivers without sounding racist???

?

From:?[email protected]?<[email protected]>?On Behalf Of?joseph hudson
Sent:?Tuesday, September 10, 2024 8:41 PM
To:?[email protected]
Subject:?Re: [Uber-Lyft] another experience this afternoon with a non English speaking driver

?

Hi Jeff, I'm so sorry that you had these experiences. I was without my computer when you sent this message. So I was not trying to avoid answering this. But it was just almost commission to try to keep up with everything on my phone throughout the day, but I've got my computer back. I can give you this phone number it's supposed to be used to talk to them about payments but maybe you can get somebody to talk to you about the issues that you're having with English speaking drivers. It is 1844 493 9881. I hope this helps..

On Sep 2, 2024, at 7:12?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

Hi all, this afternoon it happened again.? I went out to grab a bight to eat at a popular restaurant in Rochester and took Lyft.? Since the name sounded foreign, and this place isn’t a place that I go to regularly I fired up Goodmaps.? When the driver first got there he was easy enough to understand, but when we got to the destination I asked him where the entrance was to the restaurant.? When he responded he thought I was looking for a “store” when I had said “door.”? I got impatient and when I finally left the Lyft and asked someone for help, I was a block or so away from the restaurant.? Needless to say, he earned himself a 1* rating with a nasty note to Lyft.? With this topic having come up recently, has anyone been able to bring this as a concern to Lyft, and if so how have you been able to do it?

?

?

Hi Jeff, I'm so sorry that you had these experiences. I was without my computer when you sent this message. So I was not trying to avoid answering this. But it was just almost commission to try to keep up with everything on my phone throughout the day, but I've got my computer back. I can give you this phone number it's supposed to be used to talk to them about payments but maybe you can get somebody to talk to you about the issues that you're having with English speaking drivers. It is 1844 493 9881. I hope this helps..

?

On Sep 2, 2024, at 7:12?PM, Jeff Kenyon <jkenyon7@...> wrote:

Hi all, this afternoon it happened again.? I went out to grab a bight to eat at a popular restaurant in Rochester and took Lyft.? Since the name sounded foreign, and this place isn’t a place that I go to regularly I fired up Goodmaps.? When the driver first got there he was easy enough to understand, but when we got to the destination I asked him where the entrance was to the restaurant.? When he responded he thought I was looking for a “store” when I had said “door.”? I got impatient and when I finally left the Lyft and asked someone for help, I was a block or so away from the restaurant.? Needless to say, he earned himself a 1* rating with a nasty note to Lyft.? With this topic having come up recently, has anyone been able to bring this as a concern to Lyft, and if so how have you been able to do it?

On Sep 9, 2024, at 11:03?AM, Ryan Coverdell <rmcover74@...> wrote:

?Justin,

I'd like info on the same thing, to be honest. I did call GO GO grandparents last month to find out info about them. I found out that through them you pay your monthly fee for their services plus whatever fee Uber is charging. Pretty steep, in my opinion, so I didn't officially sign up. I agree. There should be some sort of flat rate fee for a certain number of rides. But I guess Uber and the rest still want to make their money.
God bless and have a good day,

Ryan Coverdell

----- Original Message -----
From: "Justin Williams via groups.io" <justin.williams2@...>
Date: Monday, September 09, 2024 04:50 AM
To: [email protected]
Subject: [Uber-Lyft] disability related deals

Is there any deals or programs for uber and LYFT for the Blind or people
with disabilities which prevent them from driving?

I seem to remember a program which allows me to pay one price a month for a
ride package with one of the rideshare companies?

Or, am I just wrong?



Thanks,

Justin

On Aug 8, 2024, at 9:42?PM, JAKE JOEHL <jajoehl@...> wrote:

I've not used Uber and Lyft that much, but I had a sighted person riding with me each time I did use them. I know that ADA paratransit may be somewhat off-topic for this list, but there were a handful of times when I had foreign drivers. I had several foreign drivers when using a local taxicab company. Not that this is a problem inandof itself, but I was asked several times to give these drivers directions to my destinations. My wonderful mother typed up some information on a card, but still these drivers got a bit lost. I could probably sit here half the night or more and write about this, but suffice it to say my travel skills are not quite up to par. As awesome as the iPhone has been for me, it doesn't and never will replace good O&M training. Man how I wish I could time-travel back to those days and have some additional O&M training!

Jake

--Please visit me at ?.

On Aug 7, 2024, at 9:08?PM, joseph hudson <jhud7789@...> wrote:

I'm located in Central Texas. And yeah, I know about how bad the English is there in New York. I've been to Rochester. Matter fact, my uncle used to live there.

On Aug 7, 2024, at 9:05?PM, Jeff Kenyon <jkenyon7@...> wrote:

You’re lucky!? Where are you located?? I am in Rochester, New York, and here it is diverse as far as people who don’t speak English or speak it very poorly.

?

From:?[email protected]?<[email protected]>?On Behalf Of?joseph hudson
Sent:?Wednesday, August 7, 2024 10:03 PM
To:?[email protected]
Subject:?Re: [Uber-Lyft] Language barrier concerns

?

Believe it or not, the person that was using the bus to UPS, was a ex military individual. So he totally took me up on my offer. I have never had any language issues with anybody that I've had anybody that's driven for me.

On Aug 7, 2024, at 8:58?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

I have had some drivers openly tell me that the GPS is making them turn

Around and make these outrageous twists and turns to get to a location.? Then of course there are days that GPS doesn’t like to play nice at all!? Not sure about the non-English speaking drivers, but the ones I have been able to interact with seem to know the city well, even if they’re new in town.

From:?[email protected]?<[email protected]>?On Behalf Of?joseph hudson
Sent:?Wednesday, August 7, 2024 9:56 PM
To:?[email protected]
Subject:?Re: [Uber-Lyft] Language barrier concerns

?

Hello, actually it has. Not from Uber or Lyft. But from our local transportation system, was mainly where I would use it the most. And they have a outdated GPS, and so it would try to take them the back way to get to my house, and every time that they would, get to where the GPS told him my house was it wasn't there. So I had to tell them to not use theirs and let me just guide them. Which is what we did.

On Aug 7, 2024, at 1:17?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

Do you know what options the drivers have as far as navigation and directions is concerned? ?Some drivers have navigation turned on and some don’t.? Also, has your Google Maps contradicted any directions that the driver may be getting from their program, and if so how have you handled a situation like that??

?

From:?[email protected]?<[email protected]>?On Behalf Of?joseph hudson
Sent:?Wednesday, August 7, 2024 2:01 PM
To:?[email protected]
Subject:?Re: [Uber-Lyft] Language barrier concerns

?

I mainly use it for the term by turn directions, and to keep me informed of how many miles I am away from my current destination. I don't use it to alert me whenever I pass by a business.

On Aug 7, 2024, at 12:34?AM, Jeff Kenyon <jkenyon7@...> wrote:

?

How can you use it to just let you know what streets and/or businesses you are passing? ?I love Google’s database of points of interest because it is so up to date for the most part.

On Aug 7, 2024, at 1:30?AM, joseph hudson <jhud7789@...> wrote:

??Google maps is my daily driver

On Aug 7, 2024, at 12:07?AM, Jeff Kenyon <jkenyon7@...> wrote:

?

What are you using for a GPS app?

On Aug 7, 2024, at 12:33?AM, joseph hudson <jhud7789@...> wrote:

?Oh, we have a lot of construction going on and around here as well. But I think that's what every state to be honest.

On Aug 6, 2024, at 9:26?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

I know that’s right.? Generally when I take Lyft I don’t have to go very far from home, but the places I do take Lyft to aren’t walkable either.? One problem here, is that we have a lot of construction in the areas I go to, and it has been too hot to walk anywhere in the last few weeks.

?

From:?[email protected]?<[email protected]>?On Behalf Of?joseph hudson
Sent:?Tuesday, August 6, 2024 10:25 PM
To:?[email protected]
Subject:?Re: [Uber-Lyft] Language barrier concerns

?

Oh yeah, definitely understandable there. And the further you go, the more money you have to pay. I've figured that out.

On Aug 6, 2024, at 9:23?PM, Jeff Kenyon <jkenyon7@...> wrote:

?

I've started to do that as well. ?Like I said, it has been whenever I hear a foreign sounding name, or the driver is deaf or hard of hearing or I'm going to a place I've either never been to or go to that often. ?My turning on my GPS is starting to increase though with my jobs that are both a fair distance from home.

-----Original Message-----
From:?[email protected]?<[email protected]> On Behalf Of joseph hudson
Sent: Tuesday, August 6, 2024 10:21 PM
To:?[email protected]
Subject: Re: [Uber-Lyft] Language barrier concerns

Oh cool. I always run mine. One of rhyme in a taxi and I am needing to know where I'm at.

On Aug 6, 2024, at 9:18?PM, Jeff Kenyon <jkenyon7@...> wrote:

When I get a name that sounds foreign, or I am going to a place where I’ve never been before, I’ll turn on my GPS. ?That’s how I found out that the driver was headed back towards home.

On Aug 6, 2024, at 9:38?PM, joseph hudson <jhud7789@...> wrote:

?Oh wow, I would've done that too. A lot of the times whenever I went right on our local hot bus, I will keep my GPS going just to see where all they were trying to take me before I got home.

On Aug 6, 2024, at 8:34?PM, Jeff Kenyon <jkenyon7@...> wrote:

Many of the non-English speaking drivers will know as much to say they don’t speak English and leave it at that, and I get the feeling they want pity. ?A few years ago, I was going to a therapy appointment and the driver was quiet until we got there and then he kept saying he didn’t speak English, and I finally said “it’s about time you learned.” ?
?Interestingly enough, my worst experience with Lyft wasn’t with a non English speaking driver, but a driver who had picked me up and I had a couple of places I needed to go and he was in a wheelchair van, and he kept going on and on about his handicap. ?I also had to repeat the final destination to him and he asked what the place looked like. ?It was an AT&T store in a rather popular part of town. ?I’m glad that I had my GPS app going because he almost ended up driving me home, and was going in the opposite direction of the store. ?I was fuming when I got to the store, and gave him a 1 out of 5 stars, and wrote a lengthy complaint to Lyft.

On Aug 6, 2024, at 8:56?PM, joseph hudson <jhud7789@...> wrote:

?Well, that's good. I'm glad for that one.

On Aug 6, 2024, at 7:46?PM, Jeff Kenyon <jkenyon7@...> wrote:

I only had one driver who had me talk to a translation app to translate from English to Spanish. ?Other than that I haven’t had any luck. ?I’ve actually had better luck texting back and forth with someone who is deaf or hard of hearing, which in a lot of instances when I get alerted about a deaf driver it turns out they can communicate with no problem.

On Aug 6, 2024, at 8:33?PM, joseph hudson <jhud7789@...> wrote:

?No, they should be able to copy the text, and put it into an app and do the translating that way. It's not that hard to copy and paste someone's wording. If they can't do that, they definitely don't need to be driving for Uber.

On Aug 6, 2024, at 12:20?PM, Jeff Kenyon <jkenyon7@...> wrote:

Will a text that I send in English be translated into the language they speak? ?Many times, these drivers end up being rude.

On Aug 6, 2024, at 2:17?AM, joseph hudson <jhud7789@...> wrote:

?Hi Jeff, have you tried resulting to texting the driver in this instance? This might be better results as they can use apps to translate your text into their language.

On Aug 4, 2024, at 11:01?PM, Jeff Kenyon <jkenyon7@...> wrote:

Hi guys, I am wondering how you all handle situations where your driver doesn’t speak English? ?I have run into situations like this from time to time and the outcome has been negative more times then positive. ?Take last week for instance, I was dropped off down the block from my destination, and when I asked the driver a question, I was simply ignored. ?I didn’t give a good rating. ?Other times, I have been a little luckier ?but am not feeling comfortable. ?For transportation I use Lyft. ?I had one driver a year or so ago even laugh at me when we had to find the right location and that was several blocks away. ?I just let him leave me at the location, and reported him to Lyft and then ordered another ride home. ?

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