Re: JAWS Locking up when I open some messages
I see this with JAWS, Narrator and NVDA. Alt-tabbing away or hitting control+end don’t seem to be any better for me than just waiting. This has been a round for years.
I think FS addressed it a while ago, but that only made it marginally better, and I agree, it’s gotten worse lately. IMHO, there’s an issue in the AT layer for either Windows or Outlook. FS would know best and should be able to work with Microsoft if needed.
?
BTW, I don’t have this problem with voiceOver on IOS, so sometimes, I’ll wait to open up such an email until I’m on my phone.
?
--
Christopher (AKA CJ) =>÷
Chaltain at Outlook, USA
?
toggle quoted message
Show quoted text
From: [email protected] <[email protected]>
On Behalf Of Wayne23 via groups.io
Sent: Tuesday, January 14, 2025 5:00 PM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages
?
Something else that can work is pressing control+end to go to the bottom of the email and working your way up.
On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io <pinky14@...> wrote:
Hi,
I have tab away from the email then back again and Jaws reads again.
Mr. Ed
?
?
HI all,
?
I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to
find a pattern.
?
but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if
I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen.
?
I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex
email structure, I didn’t think of that.
Regards
Susan
?
?
?
This has been an ongoing problem (that I and numerous others have experienced) for months/years.? I’ve tried many things to resolve the
problem, but to no avail.? Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically
requiring the program to be removed from the Task Manager.? JAWS may not have anything to do with it, but couldn’t hurt to ask.
?
Katrina
?
?
I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though.
?
?
?
Have you had the same issue when using either NVDA or Narrator for the same messages?? That is a first pass diagnostic
to decide whether the fault lies with the JAWS screen reader versus Outlook 365.
If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support.?
They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers.
Brian?
·
♂? ·
????
·
?Virginia, USA?-
Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct.
?????? ~ Benjamin Disraeli, 1804-1881
--
Latest stable versions of NVDA, JAWS and Narrator.
|
Re: [WinAccess] Outlook 365 junk emails entering my inbox.
Most spam filtering takes place on the server side of things these days rather than the client (Outlook) side.
?
What email provider (or providers) is (are) involved?
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct.
?????? ~ Benjamin Disraeli, 1804-1881
|
Re: JAWS Locking up when I open some messages
As an aside, it is entirely reasonable to anticipate fixing/patching of Outlook Classic to slow over the next 4 years.? Microsoft has wanted to have a grand, unified Outlook user interface for a very long time, and New Outlook and Outlook for Windows share the same UI.? While Outlook Classic will remain in support through 2029, it will be much like Windows 10 in the age of Windows 11:? the afterthought as opposed to primary focus.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct.
?????? ~ Benjamin Disraeli, 1804-1881
|
Re: JAWS Locking up when I open some messages
Something else that can work is pressing control+end to go to the bottom of the email and working your way up.
| Wayne Senior, Dewsbury, England
On Tuesday, 14 January 2025 at 22:20:32 GMT, Mr. Ed via groups.io <pinky14@...> wrote:
Hi, I have tab away from the email then back again and Jaws reads again. Mr. Ed ?
From: [email protected] <[email protected]> On Behalf Of Susan Thompson via groups.io
Sent: Tuesday, January 14, 2025 3:09 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages ? HI all, ? I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern. ? but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen. ? I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that. Regards Susan ? ? ? This has been an ongoing problem (that I and numerous others have experienced) for months/years.? I’ve tried many things to resolve the problem, but to no avail.? Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager.? JAWS may not have anything to do with it, but couldn’t hurt to ask. ? Katrina ? ? I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though. ? ? ? Have you had the same issue when using either NVDA or Narrator for the same messages?? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365. If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support.? They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers. Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881
-- |
Regards,
Wayne Senior
Latest stable versions of NVDA, JAWS and Narrator.
|
Re: A General Note about M365 and MS Office and its auto-update feature - Do not trust it to be timely in the way most others are . . .
No, I do not use OneDrive except for storage. To my knowledge, I
do not have any paid Adobe options. Perhaps one of the free
options caused something. Regarding updates, I generally check
every Thursday or so and usually notice that there is something to
install. That is, once a week, though it does not necessarily have
to be on a Thursday.
Thanks and happy Tuesday.
Sarah Alawami | Salesforce Administrator | Accessibility
Consultant | Educator
Follow me on
On 1/14/2025 2:27 PM, Brian Vogel via
groups.io wrote:
toggle quoted message
Show quoted text
Sarah,
?
As a side question, do you have AutoSave enabled since you're
a OneDrive user, or not?
?
It's odd for me to see a "Save as" option these days as if
OneDrive AutoSave is on (and I use it and adore it) that is
replaced with Save a Copy, which is what you're doing, under a
different name.
?
And, yes, Adobe Acrobat paid versions do add options to the
File Backstage view secondary to installing PDF related
add-ins.? That explains why you have a non-standard key sequence
to get to a manual update.? Anyone who has installed something
that changes the File Backstage view can end up having key
sequences change as the number of entries there increases.
--
Brian?
·
♂?
·
????
·
?Virginia,
USA?-
Windows
11 Pro, Version 24H2, Build 26100; M365 Family; Android
13 (Xiaomi HyperOS 1.0.10.0)
It
is much easier to be critical than to be correct.
?????? ~ Benjamin
Disraeli, 1804-1881
-- ---------- Sarah Alawami, owner of flying Blind.???to read my story.?
Microsoft Windows Windows 11 22H2 (10.0.22621) workstation AMD64 [64 bit]
NVDA 2023.3 [32 bit]
Microsoft Office?16.0.17029.20028 [64 bit]
|
Re: A General Note about M365 and MS Office and its auto-update feature - Do not trust it to be timely in the way most others are . . .
Sarah,
?
As a side question, do you have AutoSave enabled since you're a OneDrive user, or not?
?
It's odd for me to see a "Save as" option these days as if OneDrive AutoSave is on (and I use it and adore it) that is replaced with Save a Copy, which is what you're doing, under a different name.
?
And, yes, Adobe Acrobat paid versions do add options to the File Backstage view secondary to installing PDF related add-ins.? That explains why you have a non-standard key sequence to get to a manual update.? Anyone who has installed something that changes the File Backstage view can end up having key sequences change as the number of entries there increases.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct.
?????? ~ Benjamin Disraeli, 1804-1881
|
Re: A General Note about M365 and MS Office and its auto-update feature - Do not trust it to be timely in the way most others are . . .
I do not recall making any customizations, but perhaps Adobe did,
as I observe this.
File? list
Home? Alt,?? F? ,?? H
New? Alt,?? F? ,?? N
Open? Alt,?? F? ,?? O
Get Add-ins? Alt,?? F? ,?? B? 5 of 12
Info? Alt,?? F? ,?? I
Save? Alt,?? F? ,?? S? 7 of 12
Save As? Alt,?? F? ,?? A
Save as Adobe PDF? Alt,?? F? ,?? Y???? 3? 9 of 12
Print? Alt,?? F? ,?? P
Share? Alt,?? F? ,?? Z
More options? collapsed? Alt,?? F? ,?? 0???? 0? 12 of 12
Back? 1 of 12
under options, I see
Share as Adobe PDF link? 1 of 6
Export? Alt,?? F? ,?? E? 2 of 6
Transform? Alt,?? F? ,?? M? 3 of 6
Close? Alt,?? F? ,?? C? 4 of 6
Account? Alt,?? F? ,?? D? 5 of 6
Options? Alt,?? F? ,?? T? 6 of 6
Upon updating Adobe, which I seldom use, I believe that may have
been when the issue arose. I rarely, if ever, modify the options
menu. It is possible that Adobe added some features to my menu
without my knowledge. Interestingly, when I access the options,
the keystroke still indicates Alt + F, D, R, U.
Thanks and happy Tuesday.
Sarah Alawami | Salesforce Administrator | Accessibility
Consultant | Educator
Follow me on
On 1/14/2025 8:23 AM, Brian Vogel via
groups.io wrote:
toggle quoted message
Show quoted text
On Tue, Jan 14, 2025 at 11:17 AM, Governor staten wrote:
I've tried this combo in word, and it doesn't work
at all.
-
Then one of two things:
1. You're doing something wrong.
2. You're using a version of MS-Office that predates Office
2019 (possibly 2016)
?
Alt + F? ? ?File Backstage View
D? ? ? ? ? ? ? Account
R? ? ? ? ? ? ? Update Options
U? ? ? ? ? ? ? Update now
?
The sequence is present in the 365 versions of Word, Excel,
PowerPoint, and Outlook Classic.? I literally just checked in
all four programs.? I believe that I used this same sequence in
Office 2016, but no longer have that to test with.
--
Brian?
·
♂?
·
????
·
?Virginia,
USA?-
Windows
11 Pro, Version 24H2, Build 26100; M365 Family; Android
13 (Xiaomi HyperOS 1.0.10.0)
It
is much easier to be critical than to be correct.
?????? ~ Benjamin
Disraeli, 1804-1881
-- ---------- Sarah Alawami, owner of flying Blind.???to read my story.?
Microsoft Windows Windows 11 22H2 (10.0.22621) workstation AMD64 [64 bit]
NVDA 2023.3 [32 bit]
Microsoft Office?16.0.17029.20028 [64 bit]
|
Re: JAWS Locking up when I open some messages
Hi, I have tab away from the email then back again and Jaws reads again. Mr. Ed ?
toggle quoted message
Show quoted text
From: [email protected] <[email protected]> On Behalf Of Susan Thompson via groups.io
Sent: Tuesday, January 14, 2025 3:09 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages? HI all, ? I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern. ? but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen. ? I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that. Regards Susan ? ? ? This has been an ongoing problem (that I and numerous others have experienced) for months/years.? I’ve tried many things to resolve the problem, but to no avail.? Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager.? JAWS may not have anything to do with it, but couldn’t hurt to ask. ? Katrina ? ? I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though. ? ? ? Have you had the same issue when using either NVDA or Narrator for the same messages?? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365. If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support.? They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers. Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881
|
[WinAccess] Outlook 365 junk emails entering my inbox.
? ? Hi Group, Not sure what has changed in Outlook 365 or outlook but spam emails always went into my junk email because only people in my contact went to my inbox. But now spam emails are coming into my inbox. When I go to report as junk in the menu on the email and press enter. The emails goes away but comes back the next day in my inbox. I don’t seem to be able to keep them out of my inbox now. So I am assuming some setting has changed. Anyone have any suggestions as where I can go to make sure only email contact go into my inbox? Mr. Ed
|
Re: JAWS Locking up when I open some messages
I did try the access info newsletter and others from MindVault Solutions.? With NVDA, same thing happens, the speech tends to stop for a bit, then start up again a few seconds later.? It happens on this 13th gen Intel processor, so if you’re planning to get a new computer to circumvent this issue, don’t bother! ? ?
toggle quoted message
Show quoted text
From: [email protected] <[email protected]> On Behalf Of Susan Thompson via groups.io
Sent: Tuesday, January 14, 2025 4:09 AM
To: [email protected]
Subject: Re: [M365-Accessibility] JAWS Locking up when I open some messages? HI all, ? I’ve particularly noticed this recently – it seems like since recent versions of JAWS 2025. It is also hard as it is to find a pattern. ? but acknowledging Brian’s valid comment, I’ve not tried it with NVDA or Narrator, but it seems so intermittent that if I go to one when it happens, I’m not sure it would replicate and I don’t want to have to use those screen readers very long to see if it might happen. ? I realize this is possibly at the risk of not solving the problem, But I might see if when it happens it is a more complex email structure, I didn’t think of that. Regards Susan ? ? ? This has been an ongoing problem (that I and numerous others have experienced) for months/years.? I’ve tried many things to resolve the problem, but to no avail.? Unsure if I previously reported the issue to Vispero, I decided to do it now…just sent a report about the frequent silences after opening certain messages in Outlook, and also inquired about Outlook locking up/freezing; typically requiring the program to be removed from the Task Manager.? JAWS may not have anything to do with it, but couldn’t hurt to ask. ? Katrina ? ? I Have experienced this as well, seemingly on long messages with lots of content, eventually it does come back though. ? ? ? Have you had the same issue when using either NVDA or Narrator for the same messages?? That is a first pass diagnostic to decide whether the fault lies with the JAWS screen reader versus Outlook 365. If you can't replicate with a different screen reader (or even if you can) this needs to be reported to Vispero/FS Support.? They'd need to know if it's only happening with JAWS, or with JAWS and any other screen reader or screen readers. Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0) It is much easier to be critical than to be correct. ?????? ~ Benjamin Disraeli, 1804-1881
|
Re: A General Note about M365 and MS Office and its auto-update feature - Do not trust it to be timely in the way most others are . . .
On Tue, Jan 14, 2025 at 03:04 PM, Madison Martin wrote:
How often should you check for updates?
-
Whenever you feel like it or whenever something that was behaving stops behaving.? There is no set rule here.
?
It's not that auto-update in M365 never auto-updates, but the checking is not nearly as vigorous as it is with many programs that check for, and will apply or nag you to apply, updates each and every time they're started.? I don't know why this is, but it's been this way for as long as I can remember in Office and M365.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct.
?????? ~ Benjamin Disraeli, 1804-1881
|
|
|
Re: A General Note about M365 and MS Office and its auto-update feature - Do not trust it to be timely in the way most others are . . .
How often should you check for updates? I really hope Microsoft will improove the auto update feature as it's so nice having it in other programs.
|
Re: A General Note about M365 and MS Office and its auto-update feature - Do not trust it to be timely in the way most others are . . .
On Tue, Jan 14, 2025 at 01:30 PM, Sarah k Alawami wrote:
Indeed, not for me either. This has been the case since approximately early September. They have modified the menus slightly,
-
I don't think Microsoft has modified the menus.? The default menu can and does get longer, and a "More options" option appears, if the end user has fetched additional add-ins (and, possibly, for other reasons based upon end-user configuration choices).
?
After hitting Alt + F, here are the entries in a completely unmodified Word 365 File Backstage View.? I have included a blank line where the separators are for the sections:
Home
New
Open
Share
?
Get Add-ins
Info
Save a Copy
Print
Export
Transform
Close
?
Account
Options
------------------------------
If you have anything in addition to those twelve, including a "More Options" rather than just the Account and Options items, it is because some end user customization has been done that adds menu entries.? I also checked that the above is true on my partner's computer under Word 365, as he's entirely tech illiterate and relies on me for any changes, so no changes have been done on his M365/Word 365 or I would have done them.
?
I am using precisely the same release of M365 you are, but have never done any customizations that trigger any changes to the File Backstage View.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct.
?????? ~ Benjamin Disraeli, 1804-1881
|
Re: A General Note about M365 and MS Office and its auto-update feature - Do not trust it to be timely in the way most others are . . .
Indeed, not for me either. This has been the case since
approximately early September. They have modified the menus
slightly, so now you need to press Alt plus F, navigate to More
Options, expand that, then go to Account, and finally to Update.
After that, the process remains unchanged. I have repaired Office
to ensure everything is in order, and the process has indeed
changed on my system. Microsoft? Word for Microsoft 365 MSO
(Version 2412 Build 16.0.18324.20092) 64-bit.
On 1/14/2025 8:17 AM, Governor staten
via groups.io wrote:
toggle quoted message
Show quoted text
I've tried this combo in word, and it doesn't work at all.
On 1/14/2025 10:46 AM, Wayne23 via
groups.io wrote:
Thanks for that tip. I've
never known how to update Office except via the Store.
|
Wayne Senior,
Dewsbury, England
On Tuesday, 14 January 2025 at 15:12:39 GMT, Brian
Vogel via groups.io <britechguy@...>
wrote:
As
a general note when it comes to M365 or Office as a
whole, do not rely on its auto-update feature to
keep things 100% up to date in a timely manner.? It
just doesn't.? When you're having issues with either
of these it's worth trying a manual update (Alt + F,
D, R, U).? I know that I just did a manual update
less than a month ago, and triggering another now,
it's found another set of updates.? M365/Office both
have never been as "on top of things" with
auto-update as most programs that have that feature
are.
?
If
that doesn't work to fix an issue, then try ?
?
These
are things that any screen reader user needs to
know, and sometimes neither works if there is a
bug in Office/M365 or the screen reader itself.?
Also there are plenty of times where the screen
reader is just ever so slightly behind schedule to
match up functionality with a published change by
Microsoft.? It's rare, but it happens, and those
lags tend to get fixed pretty promptly if they
effect commonly used features.
--
Brian?
· ♂? · ???? · ?Virginia, USA?- Windows 11 Pro,
Version 24H2, Build 26100; M365 Family; Android 13
(Xiaomi HyperOS 1.0.10.0)
It is much
easier to be critical than to be correct.
??????
~ Benjamin Disraeli, 1804-1881
--
|
Regards,
Wayne Senior
Latest stable versions of NVDA, JAWS and Narrator.
-- ---------- Sarah Alawami, owner of flying Blind.???to read my story.?
Microsoft Windows Windows 11 22H2 (10.0.22621) workstation AMD64 [64 bit]
NVDA 2023.3 [32 bit]
Microsoft Office?16.0.17029.20028 [64 bit]
|
Re: using Zoom in Word with the keyboard
windows key plus + wil enlarge text; and windows key + - (the hyphen) will make it smaller. Anywhere.
|
Re: using Zoom in Word with the keyboard
Microsoft Word follows the same keyboard shortcut conventions for Zooming that most web browsers do:
Ctrl + Plus Sign? - Increase size (zoom in)
Ctrl? + Minus Sign? - Decrease size (zoom out)
Ctrl + zero? - Zoom to 100% (actual size)
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct.
?????? ~ Benjamin Disraeli, 1804-1881
|
using Zoom in Word with the keyboard
Chat GPT tells me that control and the plus key will allow someone to zoom in in a Word document and control minus will zoom out. Is this true; I can’t verify myself with Jaws but this is for a blind customer who needs to zoom in and out as needed in Word to have someone check his document. Thanks. ? Don ?
|
Re: Can I Migrate Outlook Account Settings to a New Computer?
Awesome. Thanks Brian! I’m glad it’s simple for once. ? ?
|
Re: Can I Migrate Outlook Account Settings to a New Computer?
BTW, the last post presumes the Outlook Classic interface is in use.? Most of what you find out there via AI search as of this date is still based on Outlook Classic unless you explicitly specify New Outlook in the query.
--
Brian? · ♂? · ???? · ?Virginia, USA?- Windows 11 Pro, Version 24H2, Build 26100; M365 Family; Android 13 (Xiaomi HyperOS 1.0.10.0)
It is much easier to be critical than to be correct.
?????? ~ Benjamin Disraeli, 1804-1881
|
Brian Vogel
Sarah k Alawami
Chris Smart