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Re: unique issue


 

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Hi, again. Marsha, I'm also wondering if you've tried temporarily setting JAWS to what is called alternate user directory mode. This is used for diagnostic purposes and it essentially uses JAWS with default settings. To toggle in or out of this mode press the layered keystroke insert-space, followed by the letter Z. You should hear JAWS verify that you're in this mode using the Eloquence voice with the default speech settings although sometimes other voices with unexpected speech settings are used. If this happens just switch to the voice and speech settings that are preferable. However, these settings aren't going to be saved but this mode can be temporarily used to see if JAWS is still generating that error message when you exit the Find pane. If it behaves normally then something may have gotten corrupted in your student's profile and it may then be necessary to remove the student's Word settings to start over. This, of course, does not remove the actual settings in the Word application itself.

In addition, if your student likes using the JAWS find command you can remind the student that pressing insert-f3 finds and moves to the next occurrence of the word that was being searched for and shift-insert-f3 moves to the previous instance. Navigation quick keys needs to be enabled with insert-z in order for these search capabilities to work. I personally prefer hotkeys which are easier to press and if this is the case for your student you can use the JAWS Keyboard Manager to add other keys for these functions. Personally, I prefer ctrl-F for Find, f3 for Find Next and shift-f3 for Find Previous but Word does use the function keys for its own functions so not all users will like my choices. As an alternative you could use ctrl-F for JAWS Find, shift-ctrl-F for Find next and alt-shift-f for Find Previous.


David Goldfield,
Assistive Technology Specialist

JAWS Certified, 2019

On 9/16/2020 10:00 AM, Marsha Drenth wrote:

David,

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Good suggestion. I did have my student unload JAWS and restart word. Next lesson, we will try the JAWS find. I thought it might be just in the one document so had her open a different document, but again happened. The reason that this is an issue is that this individual uses Word every day all day long and uses the find command to jump from different parts of a very long document. So after getting this message a million times, I am sure it would drive me batty too. Ha ha

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Thank you,

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Marsha Drenth, Access Technology Instructor

Associated Services for the Blind and Visually Impaired
919 Walnut Street
Philadelphia, PA 19107
Personal:215-821-6151

Office: 215-627-0600 Ext. 3254
FAX: 215-922-0692

Email: MDrenth@...

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From: [email protected] <[email protected]> On Behalf Of David Goldfield
Sent: Tuesday, September 15, 2020 5:35 PM
To: [email protected]
Subject: Re: [office-accessibility] unique issue

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Marsha,

I personally haven't encountered this problem but the message that your student is hearing is normally what you would hear if you pressed insert-C for read word in context in situations where this hotkey doesn't apply or function.

Like you I'm unable to reproduce this problem. Does this happen even if your student closes and restarts JAWS? Does it occur if Word is also closed and restarted?
As a workaround your student could try using the JAWS Find command with quick keys enabled. 
1. Press insert-Z to enable quick keys.
2. Press insert-ctrl-F for the JAWS find dialog. Type the text string to find and press enter.
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One advantage of this method is that the cursor should land right on the text and your student won't need to press the escape key to close the find dialog.
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David Goldfield,
Assistive Technology Specialist
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JAWS Certified, 2019
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On 9/15/2020 2:38 PM, Marsha Drenth wrote:

I have a student who uses Jaws 2019, with MS word 2013 and Windows 10. When doing a simple search, control+F, types in the ssearch term, presses enter, which then takes her to the first search result. Then the escape is used to get out of the find, Jaws reports, ¡°Not available outside of tables or Spellchecker in Office 2013 or later.¡± I can not reproduce this message. All Jaws updates have been applied. And I can¡¯t imagine why this is happening, since it was only stated once the escape key was pressed.

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Any ideas?

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Thank you, ?

Marsha Drenth, Access Technology Instructor

Associated Services for the Blind and Visually Impaired
919 Walnut Street
Philadelphia, PA 19107
Personal:215-821-6151

Office: 215-627-0600 Ext. 3254
FAX: 215-922-0692
Email: MDrenth@...

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