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Gentlemen, We just started a 30 day free trial. Two prospective members out of nine in the test group are not receiving the invitation to join email. One is already a member of an established ?group. He is using the identical email address ending in @msn.com. Second member uses @hotmail.com. Both individuals have double checked email spelling, and both report that the invitations are not going to their spam or junk files. We have 200 members, and cannot accept a failure rate of 20%. Hope you have a simple fix! Thanks,
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On Wed, May 14, 2025 at 01:23 PM, Chris Garbow wrote:
Two prospective members out of nine in the test group are not receiving the invitation to join email.
Are they already members? You cannot invite someone who's already in the group. That may seem ridiculous, but I have to pick the low-hanging fruit.
?
Failing that...
-- Do you get an error message when you attempt to invite them??
-- Have you checked the Sent Invitations page (see below)?
?
Since you're a newbie, please note that the system help is comprehensive and even has a search engine. Not trying to discourage you from asking here but that's always the first place to look. ?
Regards,
Bruce
?
Tracking, resending, or canceling invitations
To see the status of invitations that were sent:
- Desktop browser:?In the left menu on the group’s website, select?Admin?>?Membership?>?Invite.
Mobile device:?Tap the?More?icon at the bottom of a group’s page, then select?Admin?>?Membership?>?Invite?on the More menu.
- On the Invite page that appears, click or tap the?Sent Invitations?button at the top. The page is refreshed and displays a list of the email addresses that were invited, the dates the invitations were sent, and the status of the invitations.
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Hi Bruce, Thanks for the response. No, they are not already members. No, I did not get an error message; sent invitations page simply says “sent”. One of the guys is a member of another ?In that group, his name was spelled slightly differently, so I sent another invitation with that different spelling. Too early to know if that solved the problem.? 2nd individual is brand new to . Since we are still unpaid, the direct add option is not available.
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On May 14, 2025, at 5:02 PM, Bruce Bowman via groups.io <bowman46118@...> wrote:
On Wed, May 14, 2025 at 01:23 PM, Chris Garbow wrote:
Two prospective members out of nine in the test group are not receiving the invitation to join email.
Are they already members? You cannot invite someone who's already in the group. That may seem ridiculous, but I have to pick the low-hanging fruit.
?
Failing that...
-- Do you get an error message when you attempt to invite them??
-- Have you checked the Sent Invitations page (see below)?
?
Since you're a newbie, please note that the system help is comprehensive and even has a search engine. Not trying to discourage you from asking here but that's always the first place to look. ?
Regards,
Bruce
?
Tracking, resending, or canceling invitationsTo see the status of invitations that were sent:
- Desktop browser:?In the left menu on the group’s website, select?Admin?>?Membership?>?Invite.
Mobile device:?Tap the?More?icon at the bottom of a group’s page, then select?Admin?>?Membership?>?Invite?on the More menu.
- On the Invite page that appears, click or tap the?Sent Invitations?button at the top. The page is refreshed and displays a list of the email addresses that were invited, the dates the invitations were sent, and the status of the invitations.
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On Wed, May 14, 2025 at 04:11 PM, Chris Garbow wrote:
sent invitations page simply says “sent”
That means that it was sent (and received) by whatever address you used.? Why they didn't see it is something they'll need to dig into.
?
Duane
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On Wed, May 14, 2025 at 05:11 PM, Chris Garbow wrote:
No, I did not get an error message; sent invitations page simply says “sent”.
Well, at least the invitations did not bounce. Successfully sending the invitation doesn't necessarily mean they'll be delivered, though.
?
How long ago did you send them? You may simply have to wait. Many people expect delivery to be instantaneous -- and it usually is -- but there is no provision for that in the internet standards.?
?
It would also be helpful to know their domain names. Some email providers have weak server infrastructure and will throttle emails coming from groups.io until their server load quiets down.?
One of the guys is a member of another ?In that group, his name was spelled slightly differently, so I sent another invitation with that different spelling. Too early to know if that solved the problem.?
Unfortunately, that's not likely to help. Display Name can vary from group to group, it's the email address that matters.?
?
Good luck,
Bruce
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I'm guessing the invites are in their spam folder ...
On Wednesday, May 14, 2025 at 05:02:46 PM EDT, Bruce Bowman via groups.io <bowman46118@...> wrote:
On Wed, May 14, 2025 at 01:23 PM, Chris Garbow wrote:
Two prospective members out of nine in the test group are not receiving the invitation to join email.
Are they already members? You cannot invite someone who's already in the group. That may seem ridiculous, but I have to pick the low-hanging fruit.
?
Failing that...
-- Do you get an error message when you attempt to invite them??
-- Have you checked the Sent Invitations page (see below)?
?
Since you're a newbie, please note that the system help is comprehensive and even has a search engine. Not trying to discourage you from asking here but that's always the first place to look. ?
Regards,
Bruce
?
Tracking, resending, or canceling invitations
To see the status of invitations that were sent:
- Desktop browser:?In the left menu on the group’s website, select?Admin?>?Membership?>?Invite.
Mobile device:?Tap the?More?icon at the bottom of a group’s page, then select?Admin?>?Membership?>?Invite?on the More menu.
- On the Invite page that appears, click or tap the?Sent Invitations?button at the top. The page is refreshed and displays a list of the email addresses that were invited, the dates the invitations were sent, and the status of the invitations.
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Jen, Thanks. Both say invite is not in spam nor junk folder.
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On May 14, 2025, at 5:23 PM, Jen via groups.io <spiderweb1@...> wrote:
I'm guessing the invites are in their spam folder ...
On Wednesday, May 14, 2025 at 05:02:46 PM EDT, Bruce Bowman via groups.io <bowman46118@...> wrote:
On Wed, May 14, 2025 at 01:23 PM, Chris Garbow wrote:
Two prospective members out of nine in the test group are not receiving the invitation to join email.
Are they already members? You cannot invite someone who's already in the group. That may seem ridiculous, but I have to pick the low-hanging fruit.
?
Failing that...
-- Do you get an error message when you attempt to invite them??
-- Have you checked the Sent Invitations page (see below)?
?
Since you're a newbie, please note that the system help is comprehensive and even has a search engine. Not trying to discourage you from asking here but that's always the first place to look. ?
Regards,
Bruce
?
Tracking, resending, or canceling invitationsTo see the status of invitations that were sent:
- Desktop browser:?In the left menu on the group’s website, select?Admin?>?Membership?>?Invite.
Mobile device:?Tap the?More?icon at the bottom of a group’s page, then select?Admin?>?Membership?>?Invite?on the More menu.
- On the Invite page that appears, click or tap the?Sent Invitations?button at the top. The page is refreshed and displays a list of the email addresses that were invited, the dates the invitations were sent, and the status of the invitations.
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It's no coincidence those two particular domains addresses are having problems, Hotmail & msn are both owned by the same company (Microsoft) and use the same servers, rules and whatnot, and also both have been known to be problematic sometimes, just like Yahoo, AOL, etc.
Since both addresses already have groups.io accounts, one way you can "fix" this problem is to send those two a personal email with a link to the group's home page address, and tell them to click the "Join this group" button.? Alternatively they can send themselves a blank email to your group's +subscribe address.
At least this way they can be added to the group so you can then do further testing by sending them a couple of group comms and looking at their email delivery history for possible clues, so when the time comes for the actual invites you'd at least know how to handle msn & hotmail addresses.
Cheers,
Christos
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Problem solved. As suspected, the invitation was in their spam/junk folder.
What we didn’t realize is that the invitation is titled “Group Notification”.
Thanks for all your help!
Chris Garbow
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On May 14, 2025, at 8:30?PM, Christos Psarras via groups.io <christos@...> wrote:
?It's no coincidence those two particular domains addresses are having problems, Hotmail & msn are both owned by the same company (Microsoft) and use the same servers, rules and whatnot, and also both have been known to be problematic sometimes, just like Yahoo, AOL, etc.
Since both addresses already have groups.io accounts, one way you can "fix" this problem is to send those two a personal email with a link to the group's home page address, and tell them to click the "Join this group" button. Alternatively they can send themselves a blank email to your group's +subscribe address.
At least this way they can be added to the group so you can then do further testing by sending them a couple of group comms and looking at their email delivery history for possible clues, so when the time comes for the actual invites you'd at least know how to handle msn & hotmail addresses.
Cheers,
Christos
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Bruce
Duane
Christos Psarras