开云体育

I have a subscriber who changed email providers and then realized they had neglected to change the address associated with their GIO account.? They no longer have access to their old email account, and they have never signed in to the GIO website (and hence no saved authentication cookie).

Two questions (my apologies for asking something that has been answered before, but my searches have been unfruitful):

Other than resubscribing to their GIO group(s) with their new email address, is there any way they can change the email address associated with their GIO account?? Assume that at least one of the groups to which they are subscribed is a free (non-premium) group.

What happens to abandoned GIO accounts (not subscribed to any group)?? Are they removed after a certain period of inactivity?

Thanks.

???????????????????? Charlie

--
-- Charles M. Register -- charlie.register@...

On Sat, Jul 20, 2019 at 04:56 PM, Charlie McB wrote:

Other than resubscribing to their GIO group(s) with their new email address, is there any way they can change the email address associated with their GIO account?? Assume that at least one of the groups to which they are subscribed is a free (non-premium) group.

Account information cannot be changed without logging in. However, it is not necessary to have an active cookie. If the person has set an account password, (s)he should be able to log in even without access to his/her old email address. Just enter the old address and password in the login page (/login), followed by clicking on the blue "Change Email" button.

The better question to ask is whether the person involved IS subscribed to a Premium group. If so, a group Owner (or Moderator with the "Set Member Subscription Options" permission) should be able to edit the email address (see?/static/pricing).

As you might imagine, those who do own Premium groups must use this feature with discretion.

What happens to abandoned GIO accounts (not subscribed to any group)?? Are they removed after a certain period of inactivity?

I'm pretty sure that unused accounts just hang around in limbo, as there is no way for groups.io to tell objectively whether they are really defunct, or simply not subscribed to anything. Perhaps this very old message in beta will provide more insight (), but only Mark knows for sure.

Regards,
Bruce?
--
The system Help is your friend.??/static/help

Charlie,

They no longer have access to their old email account, and they have
never signed in to the GIO website (and hence no saved authentication
cookie).

Nor a password to log in with, if they never set one up.

... is there any way they can change the email address associated
with their GIO account?

Not if they can't log in to Groups.io, nor receive any messages sent to the old address. To log in you need one or the other: a password in your Groups.io account or access to your email inbox.

Assume that at least one of the groups to which they are subscribed is
a free (non-premium) group.

As Bruce mentioned, the more useful question is whether he/she is subscribed to one or more Premium groups. If so a premium group owner/mod can change the email address for him/her. That will switch all of his/her subscriptions to the new address.

Shal


--
Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

Shal . . .

On Sat, 20 Jul 2019 15:52:49 -0700, "Shal Farley" <shals2nd@...>
wrote:

As Bruce mentioned, the more useful question is whether he/she is
subscribed to one or more Premium groups. If so a premium group
owner/mod can change the email address for him/her. That will switch all
of his/her subscriptions to the new address.

Could the person join someone's premium group just to do that,
assuming that the owner is willing to help?

Or maybe Mark can change the address?

Donald


----------------------------------------------------


Join the Icom group, a general Icom (amateur radio) discussion
group on Groups.io:
/g/ICOM (recently launched, growing slowly)
**also, a new self-help group dedicated to your cat's health:
/g/CatVet (just launched)

On Sat, Jul 20, 2019 at 07:02 PM, Donald Hellen wrote:

Could the person join someone's premium group just to do that,
assuming that the owner is willing to help?

Donald -- That's not a bad idea, but the old email address would have to be Direct Added to the group first. More straightforward, though, would be for Charlie to pay $10 for a month of Premium (perhaps with the aid of the subscriber) and simply edit the record that already exists in his Member List.

Regards,
Bruce
--
The system Help is your friend.??/static/help